Mazda of Roswell - Service Center

Claims repairs needed The service center always claims that repairs are needed. They did not show me the damaged parts that needed to be repaired. This resulted in my dou The service center always claims that repairs are needed. They did not show me the damaged parts that needed to be repaired. This resulted in my doubting whether the repairs were all necessary. More

Awesome Service The dealership is very professional and my service advisor Connor was great. Everything seems to be working fine and I'm happy with the dealer thus f The dealership is very professional and my service advisor Connor was great. Everything seems to be working fine and I'm happy with the dealer thus far. More

Satisfied Customer They said they would do the repair, they did the repair at no charge. How can you not rate an "Excellent"? My favorite car dealership . A minor fix They said they would do the repair, they did the repair at no charge. How can you not rate an "Excellent"? My favorite car dealership . A minor fix, but still great service. More

The Service Here Is Always EXCELLENT !!!!! When I first came Roswell Mazda to purchase a car, I received impeccable service from start to finish. Basil in Financing was very informative, gave When I first came Roswell Mazda to purchase a car, I received impeccable service from start to finish. Basil in Financing was very informative, gave me the best deal possible, and put me in a fully loaded beautiful late model vehicle, as well was always being accessible. I had to purchase another car quickly thereafter, because the first car was involved in an accident and was deemed a total loss. At that point, I had the extreme pleasure of working with Louis Safdie. He stepped in where Basil left off, moved my deal quickly and thoroughly through financing, and closed the deal with my lender within three (3) days. For this I was very grateful. Mr. Safdie was very modest about his assistance, when in actuality he pushed this deal through within the time limit I had the rental car through the insurance before I had to begin to pay out of pocket. The next person of management I had the pleasure of dealing with Aaron. I was promised particular items (additional key and navigational chip) from Basil, and Aaron really came through with getting those matters dealt with swiftly, and at no cost to me. I cannot speak highly enough about Nicholas. He went above and beyond when I had to bring my vehicle back for the installation of the chip, I received a loaner car (without charge). I also want to point out that my car was returned to me FULLY DETAILED. I was very, very, unexpected and I again never received this type of service. My car has been serviced a few additional times and Nicholas has always dealt with me personally with all the scheduling, contacting the warranty company, and all other issues in regards to my vehicle. He is super personable and always meets you with a smile. I regret that it took me so long to write this letter of appreciation and would like to state that anyone who is looking to purchase a vehicle needs to know that this staff works together seamlessly in the most professional, courteous, and cordial manner. I have never, ever, had this type of positive car buying experience in all of my years of purchasing cars. Thank you all again for your efficient and professional service. I will purchase ALL future vehicles, as well as referring friend and family to Roswell Mazda. More

Power window repair Power window on passenger side quit working. Roswell Mazda got me in quickly and replaced the motor at no charge as it was still under warranty. And t Power window on passenger side quit working. Roswell Mazda got me in quickly and replaced the motor at no charge as it was still under warranty. And they washed my car. More

Very courteous and thorough service Conner was very helpful with my issues and answered all my questions. Yes I will be back. The wait was not bad. Nice clean operation. Conner was very helpful with my issues and answered all my questions. Yes I will be back. The wait was not bad. Nice clean operation. More

I felt taken care of! Thank you! My Mazda3 came in for some unexpected service and I was within my Power Train Warranty. From the first call to the service dept. to let them know I wa My Mazda3 came in for some unexpected service and I was within my Power Train Warranty. From the first call to the service dept. to let them know I was on my way to the pickup of my fixed car, everyone I spoke or interacted with was helpful! I want to give a shout out to Nick who was the technician that did the repair - he is GREAT. Very communicative, and I can tell he loves what he does, just a great person to work with. Also a shout out to Connor who helped me with setting up a loaner car and answered my questions - I appreciate the help! Thank you to the entire team, I hope I won't be back for service any time soon (!) but if I do, I know I will be in good hands. More

Outstanding Service! Customer service is top notch. Everyone is professional, courteous, personable and upbeat. John, the Service Manager, runs a tight ship. And, my car Customer service is top notch. Everyone is professional, courteous, personable and upbeat. John, the Service Manager, runs a tight ship. And, my car is always ready when expected. More

Nice facility, staff and car comes back clean and repaired . We have three Mazdas. All have been serviced in Roswell reliably without needing repeat trips. . We have three Mazdas. All have been serviced in Roswell reliably without needing repeat trips. More