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948 Reviews of Mazda of Roswell - Service Center
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July 19, 2018
check up before a long doistace road trip Got an oil change and tire rotation. Technician told me about a few repairs needed and that I needed a new tire because of a nail in the side of a tir Got an oil change and tire rotation. Technician told me about a few repairs needed and that I needed a new tire because of a nail in the side of a tire. everything took less than 2 hours, and I was good to go. More
by s_wilbur
Verified CustomerEmployees Worked With
July 15, 2018
First Oil Change John Carney is polite, knowledgeable and efficient. I've been going to Roswell Mazda for 15 years and John seems to be one of the most capable servi John Carney is polite, knowledgeable and efficient. I've been going to Roswell Mazda for 15 years and John seems to be one of the most capable service advisors I've worked with. More
by ben.alderson
Employees Worked With
John Carney
July 14, 2018
I needed a guide My only tangible objection was the need for a hand-holding guide to take me though the new digs. They're worth coming back just to ponder. Congrats! My only tangible objection was the need for a hand-holding guide to take me though the new digs. They're worth coming back just to ponder. Congrats!! And, oh yes, the service was, as always impeccable. More
by TENORZ
Employees Worked With
John Carney
July 14, 2018
Fast and efficient service I’ve been coming to this dealership for service for 13 years and would not consider going elsewhere, even for a few dollars less. I’ve akwaybeen treat I’ve been coming to this dealership for service for 13 years and would not consider going elsewhere, even for a few dollars less. I’ve akwaybeen treated well and the staff has never done anything to artificially increase my costs. More
by Bohara1957
Employees Worked With
John Carney, Robert Fine
July 13, 2018
Love the new look! I have used the service department previously while the dealership was under a remodel. I love the new upgrades! Everything looks clean and sleek! I have used the service department previously while the dealership was under a remodel. I love the new upgrades! Everything looks clean and sleek! I received the usual great service that I count on-I was in and out for an oil change in 45 minutes and the price is competitive with my local "quick oil change" store. I am driving over an hour to use Roswell Mazda because I love the people that staff their service department. Well done once again! More
by LYNN
Employees Worked With
July 13, 2018
A simple oil change ...didn't begin well. I changed my appointment over the phone & well I rolled up they couldn't find it. No problem, they graciously changed my oil any ...didn't begin well. I changed my appointment over the phone & well I rolled up they couldn't find it. No problem, they graciously changed my oil anyway. No big deal, except: 1) the service advisor who couldn't find my appointment came back to me later to say the problem had been found (software issue) and a ticket would be opened to get it fixed. That demonstrates a real dedication to problem-solving, which is what you need when you bring your car in for service. What's more, this reassured me that they sweat the details when it comes to customer engagement - they didn't want me to walk out the door with the impression that they were not in control of and concerned with the entire customer experience. Yeah, they _so_ get me. 2) I've had a recurring & intermittent problem that is annoying but not incapacitating. We've worked hard to solve it but no luck. The service advisor asked me if the problem had recurred since my last visit and even though I am tired of chasing a minor annoyance, I had to be truthful and answer yes. That prompted the service manager to come over & introduce himself, then arrange to schedule a return visit to go after the annoyance one more time - with a loaner while they look at it. Why? Because they hold to the belief that technical problems have technical solutions & won't give up! Stuff like this maintains my respect for Mazda & Mazda of Roswell at the near-stratospheric level. 3) I actually found myself smiling as I left...even though it was a simple oil change. Here's to every time things have gone perfectly (and therefore forgettably) on a service visit...and I'm satisfied that when things don't go smoothly (and therefore forgettably), this team is doing their utmost to keep me satisfied. More
by DonRoberto
Employees Worked With
Other Employees :
John Carney, Aliyah Taylor, Charlie Maldonado
July 12, 2018
Tire replacement alignment My experience was positive . My appointment was on time. My service agent was pleasant and informative at check in and out. Work was timely and explai My experience was positive . My appointment was on time. My service agent was pleasant and informative at check in and out. Work was timely and explained. More
by mhaley5870
Employees Worked With
Wish I remember his name!0
July 12, 2018
Passenger side power mirror replacement. After a small issue with the incorrect handing of a power mirror for the passenger side: Nic called the next day and said the corrected hand had arriv After a small issue with the incorrect handing of a power mirror for the passenger side: Nic called the next day and said the corrected hand had arrived. Nick and the service staff started working on the CX-5 as soon as I arrived. I was informed of the progress as the replacement mirror was installed. More
by JEN1033
Employees Worked With
July 11, 2018
Remote start installation Had remote start installed in my 2018 CX9 and i told John about the issue that I was having with playing music on my phone using usb port, sometimes t Had remote start installed in my 2018 CX9 and i told John about the issue that I was having with playing music on my phone using usb port, sometimes the music does not play. John did not run any diagnostics because the system started working fine but the problem still came back and I think It would’ve been better if they had atleast run a diagnosis on it since it’s a brand new car and issues like this is not acceptable. More
by ROHANDALWADI
Employees Worked With
John Carney
July 10, 2018
Great service I had a very excellent experience, the service was knowable and super helpful. They took great care of the issue and I will definitely go back there f I had a very excellent experience, the service was knowable and super helpful. They took great care of the issue and I will definitely go back there for service. More
by CHRISTOCHOI
Employees Worked With
Conner
