948 Reviews of Mazda of Roswell - Service Center
Great Service John provided great service for my Mazda CX-5! I will happily return from my future service needs, parts, and sales thank you so much, Bruce John provided great service for my Mazda CX-5! I will happily return from my future service needs, parts, and sales thank you so much, Bruce More
Customer service here is above and beyond I bought a brand new car here so, I went there to get my first oil change done (it’s FREE). The service staff was very friendly. The service was done I bought a brand new car here so, I went there to get my first oil change done (it’s FREE). The service staff was very friendly. The service was done quickly. They did oil change and a full inspection in less than an hour. When I drove Honda, it took me 2h at Gwinnett place Honda. I also bought all weather floor Matt. It was an easy buy. Good price, good quality, and John (Part stats) even offered to help me put them in my car. I also got my car washed and vacuumed for FREE!! So I’m very impressed by their quick service, friendliness, kindness, the above and beyon customer service of their staff. They treated me like a value customer. There was a misunderstanding happened but Charlie service manager stepped in and made everything right. I know that all the service centers will not be perfect but Mazda of Roswell service team responsible for the inconvenience they caused to customer. So they gave me sense of trust that they will always fix problem and improve their customer service. I would recommend to everybody to get a car service at Mazda of Roswell. More
Great Service I have a problem with my battery and the service team accommodate my vehicle without appointment to ensure I’m able to go work, thanks for your help I have a problem with my battery and the service team accommodate my vehicle without appointment to ensure I’m able to go work, thanks for your help More
Timely...Accomdating of urgent & unexpected service need. Accomdating urgent and unexpected Service Need. I purchased a service warranty with my used vehicle and the majority of the service was covered und Accomdating urgent and unexpected Service Need. I purchased a service warranty with my used vehicle and the majority of the service was covered under that. More
Conner was great to work with. I will return for sure. Conner was great to work with. The dealership was very clean and everyone I encountered was courteous and professional. They e I will return for sure. Conner was great to work with. The dealership was very clean and everyone I encountered was courteous and professional. They even repaired my tire at no charge. More
My service rep Nicholas was AWESOME! My service rep was very professional and personable, he placed me in a nice temporary vehicle, assured me that everything would be taken care of! Nich My service rep was very professional and personable, he placed me in a nice temporary vehicle, assured me that everything would be taken care of! Nicholas is a great asset to your company! More
replace motor on front driver window Pricing was what I would expect. it did not take as much time as I thought. I was pleased with both the service and the staff Pricing was what I would expect. it did not take as much time as I thought. I was pleased with both the service and the staff More
Service Support The Roswell Service staff have always treated me to excellent service and customer support. Recently on extreme short notice I was provided emergency The Roswell Service staff have always treated me to excellent service and customer support. Recently on extreme short notice I was provided emergency service. My thanks and appreciation to the fine management and staff of the service department. Special thanks to John for his attention to my needs in a pinch. Paul B. Williams More
Excellent They were very helpful. Thanks for giving me excellent service and helping me patch my tire. I'm also a big fan of the renovation. They were very helpful. Thanks for giving me excellent service and helping me patch my tire. I'm also a big fan of the renovation. More
Slow Responsiveness It took 2 months to get an appointment scheduled. Ended up reaching out to Bobby Mack for assistance, who didn’t get credit for the sale. I dropped It took 2 months to get an appointment scheduled. Ended up reaching out to Bobby Mack for assistance, who didn’t get credit for the sale. I dropped off the car, with permission, the night before. At 3pm, I called to get a status — no call before my reaching out. Then, I had to call again at 4:30 because I still did not have a status. When I finally picked up the car, it would have been nice if they washed it — not sure how they fixed the scratch without washing it, but they took the time to show me the horsefly in my grill rather than clean it out. More