948 Reviews of Mazda of Roswell - Service Center
Great Experience I had a great experience. Made the appointment same day. They were upfront and accurate with time it will take to service my vehicle. They honored a I had a great experience. Made the appointment same day. They were upfront and accurate with time it will take to service my vehicle. They honored a coupon from another Mazda dealership. They were friendly. More
On time repair of a recall service. Thank you The process of repair was explained clearly. The repair was done within the time promised. Overall check of the vehicle was also done. Thank you The process of repair was explained clearly. The repair was done within the time promised. Overall check of the vehicle was also done. Thank you More
quick and easy Made an appointment for a 10,000 mile check up with oil change and tire rotation on my CX-5. Checked in with Connor in the service department at 9:30, Made an appointment for a 10,000 mile check up with oil change and tire rotation on my CX-5. Checked in with Connor in the service department at 9:30, and 50 minutes later was on the road again. Perfect with a VERY competitive price. More
Just routine maintenance I had an oil change with air filters replaced 18, 000 miles on the car people were nice kept me informed, with waiting time to a minimum I would go th I had an oil change with air filters replaced 18, 000 miles on the car people were nice kept me informed, with waiting time to a minimum I would go there again. More
Excellent service!!! I don’t drive my Miata that often. I just took it for an oil change and also needed help with pairing my phone. A young gentlemen at the front desk, I I don’t drive my Miata that often. I just took it for an oil change and also needed help with pairing my phone. A young gentlemen at the front desk, I can’t remember his name, was nice enough to want to do it for me. I’m happy I can drive more often now. Thanks, keep up the good work!!! More
Nick in service was outstanding!-Damien/Courtney Nick in Service took a situation that could have been negative and turned it into an outstanding experience! We will be back!! Thank you Nick! Nick in Service took a situation that could have been negative and turned it into an outstanding experience! We will be back!! Thank you Nick! More
easy and efficient Everyone is very nice and helpful. The waiting area is clean and comfortable. They're always running on time which gets me in and out quickly. Everyone is very nice and helpful. The waiting area is clean and comfortable. They're always running on time which gets me in and out quickly. More
Customer service is always top notch! It was a breeze to set an appointment for my first oil change - awesome that it is free! I love my new CX-5, and wouldn't dream of taking it anywhere It was a breeze to set an appointment for my first oil change - awesome that it is free! I love my new CX-5, and wouldn't dream of taking it anywhere else. I have an MX5 that I also have serviced at Mazda of Roswell; John Carney will treat you right! I am so glad to have one thing that I can cross off my worry list! More
First great impression! This was my first service on my Mazda 6. Conner was friendly, helpful and thorough. He offered me a loaner car which helped me a great deal and I didn This was my first service on my Mazda 6. Conner was friendly, helpful and thorough. He offered me a loaner car which helped me a great deal and I didn't even have to ask for it. It couldn't have been a better first experience. I would like to add that I came in for an oil change and to have a door speaker looked at. I appreciate the attention to detail and friendly experience. I'll definitely be returning to Mazda of Roswell for my future services. More
Bad billing for a car service I’ve been going here for car service for about an year or so. The last time i went there, I had a bad experience with respect to billing. The car serv I’ve been going here for car service for about an year or so. The last time i went there, I had a bad experience with respect to billing. The car service itself was great as always. No complaints there. Coming back to billing. When my wife left the car for 75K service due, an estimate for $273 was mentioned and she signed for it. But when the car was ready for pickup, an amount of $361 was due. But concerned, upon asking as to why there’s a $90+ difference, they tried to come up with some random explanations to justify that. However, upon speaking to another gentleman (who was really helpful and polite), was able to figure out the issue (partially) and reduce the billing up to $323. Still way more than the original estimate. He mentioned that the spark plug replacement (which is a part of 75K mileage service; should be inciuded per original explanation given to my wife prior to getting her to sign the initial estimate) was $30 and that it wasn’t a part of initial estimate amount. The polite service engineer was able to reduce the final bill to $323 apologizing for the wrong billing. I wasn’t pleased with how the other service people try to find reasons to justify the wrong billing rather than try to help the customers with genuine concerns. I’m now seriously thinking to go back to them. Very disappointed over the past experience. More