Mazda of Roswell - Service Center

I had no issues with the service department until I ran into a problem with my car. The service manager, Charlie Maldonado, clearly lacks customer support. I don't know how many times I've reached out to h into a problem with my car. The service manager, Charlie Maldonado, clearly lacks customer support. I don't know how many times I've reached out to him regarding my issue, but most of the time, I cannot get a hold of him. He does not respond to emails nor gives a callback. I just wanted him to update me on the process since I've been waiting for three months already. He does not keep me informed and leaves me hanging without an answer. I am very frustrated. More

The first time I brought in the problem they could not replicate it. However they should have spent more time trying to my problem with Apple car play the first time I brought the car in as it would have replicate it. However they should have spent more time trying to my problem with Apple car play the first time I brought the car in as it would have saved me coming in a second time. The second time that did replicate the problem and then fixed it. The car had less than 500 miles the first time I brought the problem to their attention. More

The salesman I worked with was very helpful and they quickly gave me a loaner car when they realized the issue would not be able to be fixed in a reasonable amount of time. The rental car was very nice quickly gave me a loaner car when they realized the issue would not be able to be fixed in a reasonable amount of time. The rental car was very nice and not a problem at all. More

Great Love that location. GREAT‼️ Customer service🤩 The very fist person I meet with, can’t remember his name AWESOME GUY🤩🤩🤩 oh when the service technician guy sent me the video..... I love it ‼️ very fist person I meet with, can’t remember his name AWESOME GUY🤩🤩🤩 oh when the service technician guy sent me the video..... I love it ‼️ More

The staff were very courteous and did a great job. The basic issue that needed addressed was promptly takin care of in a reasonable time frame. I was surprised that the service center did not offer a comp basic issue that needed addressed was promptly takin care of in a reasonable time frame. I was surprised that the service center did not offer a complimentary vacuuming and basic wash service for customers like I have experienced with every other center I have taken my cars to. More

I just got my brand new CX5 and I love it! DeAnthony, Jackson, Ricky and Louis were SUPER helpful! It’s the customer service that made me buy this car. Jackson, Ricky and Louis were SUPER helpful! It’s the customer service that made me buy this car. More

Excellent service and support. Very easy buying process...all the way to the car to financing. This is 2nd time I've pushed a vehicle from this delaer. Would recommend them! process...all the way to the car to financing. This is 2nd time I've pushed a vehicle from this delaer. Would recommend them! More

I will call dealership manager to explain the dynamics of my experience. The service department and customer relations have serious issues on how they function. my experience. The service department and customer relations have serious issues on how they function. More

Very organized, friendly and clean service center. Video of the inspection built trust and there was no pressure to do any work. I had plenty of questions and most of them were answered so I could make an i of the inspection built trust and there was no pressure to do any work. I had plenty of questions and most of them were answered so I could make an informed decision. More

My scheduled service was completed quickly. The service department began my service immediately upon arrival. The waiting room was clean and comfortable and the tv was not so loud that people could work wi department began my service immediately upon arrival. The waiting room was clean and comfortable and the tv was not so loud that people could work without distraction.. More