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Mazda of Roswell

Roswell, GA

4.7
3,715 Reviews
Mazda of Roswell serving Roswell, Atlanta, Sandy Springs, Marietta, and Alpharetta is proud to be an automotive leader in our community. Since opening our doors, Mazda of Roswell has maintained a solid commitment to you, our customers, offering one of the widest selections of new 2022 Mazda vehicles while maintaining a friendly and courteous staff to assist you with any question you may have. Whether you are in the market to purchase a new Mazda like the Mazda MX-5 Miata or the Mazda Tribute, a used/pre-owned vehicle, or if you need financing options, we'll help you find a car loan that works for you! Even if you have bad credit or are a first time car buyer, you can trust that Mazda of Roswell will get you into the automobile of your choice. Mazda of Roswell's professionally managed Parts and Service Departments are open extended hours to accommodate our customers' busy schedules; and we offer competitive pricing for your automotive maintenance needs. Please feel free to contact us at (470)264-8869 if you have any questions.
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11185 Alpharetta Hwy

Roswell, GA

30076

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Showing 3,715 reviews

May 29, 2022

Not sure why this person seemed offended when I inquired about them sharing my phone number over the chat. The last time I shared my phone number online, I received a barrage of phone calls from other parti More

by sweetiethechi
Recommend Dealer
Yes
Employees Worked With
Bahar Hamidizadeh
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2022 -

Mazda of Roswell responded

Thank you for taking the time to share your feedback. I'm sorry to learn about your negative impression of our team, and if I can do anything to turn your experience around, I would love to step in and assist. Please contact me at your earliest convenience. Thanks, Aaron Gillison - Customer Relations Director - 470-264-6474

May 25, 2022

The dealership is very inviting, helpful, and personable. I had an easy time choosing my vehicle, and the financial piece of it also was another noticeable positive about this experience as well given the te More

by Howardjhny11
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Louis Safdie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bahar Hamidizadeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jackson Sentell
May 26, 2022 -

Mazda of Roswell responded

Thank you for taking the time to share this wonderful review! We appreciate you trusting Mazda of Roswell with your purchase and are happy to hear that our team delivered a five-star experience. Enjoy your new vehicle and please don't hesitate to reach out if there's anything else we can do for you!

May 22, 2022

Tried to sneak all kinds of xtras into my paperwork and hoped I wouldn’t notice. Lied about the warranty coverage. Told me they would ship the car then last min tried to convince me to come get it. The fin More

by Liz
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Louis Safdie
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2022

I purchased a new car but the process was troubling on many fronts. I will share only one example-- I was asked to give $1000 deposit "to locate a car." I was later told they did not run my credit card as More

by elliottd329
Recommend Dealer
No
Employees Worked With
Aaron Gillison Jr
1.0
This rating includes all reviews, with more weight given to recent reviews.
Paula Thompson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ricardo Torres Ortiz
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2022 -

Mazda of Roswell responded

Thank you for sharing. I have confirmed the refund was processed after you reached out to accounting and they apologized for the oversight. Switching from a month to 2 month pre order process to a different vehicle that was arriving later that day did cause a little confusion. Hopefully, getting a vehicle that much quicker compensates for some of the frustration and explains some of the confusion. We see that Aaron got involved because you also wished to cancel your vehicle repair after the deal was agreed on. Unfortunately, he was not able to resolve this concern. The trade was appraised in full working condition and stopping the repair after you decided to trade it in would have affected it's value. I know Sales is giving you a free oil change with your purchase and service offered a second one to try an earn your future business back. I hope you can appreciate the trade value aspect of your issue and will come back in the future. We would love your business.

May 14, 2022 -

elliottd329 responded

Thank you for your note. But, the frustration and confusion among the staff is not worth a free oil change-- life is too short! I've moved on to another dealer. PS apparently, other buyers have had to chased down their $1,000 "deposit."

May 14, 2022 -

Mazda of Roswell responded

This is the first refund deposit we have been privy to regarding a delivered car. I can imagine it isn't the first time there has been a mistake of this caliber but it is a simple resolution and accounting would catch it if you had not. Easily resolved and never warranting a review online or having to escalate to customer relations. From your records it appears the concern and the threat of this negative online review was regarding your service bill. We hope that you will reconsider your position once the dust settles and you've had time to digest why they can't cancel your repair now that you have traded it in. We really wish we could have discussed this aspect of your trade and deal while you were making your new car purchase so we could be on the same page. We would rather have kept you as a happy service customer than gained an unhappy purchase customer. With limited inventory we truly are hoping to build lasting relationships with the new customers we are adding to the family. We welcome you back should your feelings ever change. If not we do hope you enjoy your new Mazda and it plays a part in creating some great memories during your retirement. Please don't hesitate to reach out to customer relations if you have additional questions or need assistance in the future.

May 15, 2022 -

elliottd329 responded

Just saw your reply-- I have not gone to social media. I've only replied to customer service email surveys send to me by your company and I'm assuming affiliate organizations that someone provided my email address to-- including this site. I have not reached out to any one. Nor, have I discussed anything other than the challenges regarding the $1,000 "deposit" that I found on my credit card statement.

May 16, 2022 -

Mazda of Roswell responded

Thank you again for your response. This and the other review you posted are considered social media. Thank you again for your business and we hope to see you in for service in the future. If not please enjoy your new Mazda and thank you again for your previous patronage.

May 16, 2022 -

elliottd329 responded

Oh my gosh. As I have said, I have ONLY responded to email surveys sent to me. I've not given my email or contact information to anyone---nor, proactively searched out social media!

May 10, 2022

Jackson Sentell was very attentive and helpful. Bahar was very responsive and got us an appointment with a convenient schedule. So far, it was the best experience. More

by Kawsar
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip Alvim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bahar Hamidizadeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jackson Sentell, Tyler Duffy
May 10, 2022 -

Mazda of Roswell responded

Thank you for taking the time to share your experience working with Jackson and Bahar! We appreciate you as a customer and look forward to seeing you at your next appointment! -Mazda of Roswell

May 02, 2022

Bahar and Jackson were extremely helpful and knowledgeable in helping me with my car purchase! More

by Davidmyang
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Louis Safdie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paula Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bahar Hamidizadeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Farber, Jackson Sentell
May 03, 2022 -

Mazda of Roswell responded

We're so happy to hear this! Thank you for visiting our team here at Mazda of Roswell. We hope you enjoy your new vehicle and look forward to working with you again in the future!

May 01, 2022

Everyone with whom we interacted was professional, knowledgeable, and friendly. Thanks a lot, Mazda of Roswell! More

by rebecca.shrago
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Gillison Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Louis Safdie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Hom
May 03, 2022 -

Mazda of Roswell responded

Thank you for the wonderful feedback! It was a pleasure having you visit us here at Mazda of Roswell and we hope to see you again next time!

May 01, 2022

The best dealer, everyone has made me feel like family. Just bought my fifth car, and it won’t be my last. More

by MelissaS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Gillison Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Louis Safdie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paula Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Farber
May 03, 2022 -

Mazda of Roswell responded

We're glad to hear your experience at Mazda of Roswell was worthy of five stars, Melissa! Thank you for coming to see us!

May 01, 2022

Shy really paid attention to what my needs are in a car. She made the experience stress free. She offered me options and answered all of my questions. More

by Ellen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shyanna Banks
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2022 -

Mazda of Roswell responded

Thank you for the kind review, Ellen! We're happy to hear Shyanna took great care of you during your recent visit here at Mazda of Roswell and we hope we have the opportunity to work with you again in the future. Take care!

April 30, 2022

This was the best experience I’ve ever had getting a car! ! Shy was amazing and I would recommend her to anyone! More

by pallison742
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Basil Uqdah
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shyanna Banks
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2022 -

Mazda of Roswell responded

We're so happy Shy made the experience great! Thank you for coming to Mazda of Roswell!

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