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Mazda of Roswell

Roswell, GA

4.7
3,678 Reviews
Mazda of Roswell serving Roswell, Atlanta, Sandy Springs, Marietta, and Alpharetta is proud to be an automotive leader in our community. Since opening our doors, Mazda of Roswell has maintained a solid commitment to you, our customers, offering one of the widest selections of new 2022 Mazda vehicles while maintaining a friendly and courteous staff to assist you with any question you may have. Whether you are in the market to purchase a new Mazda like the Mazda MX-5 Miata or the Mazda Tribute, a used/pre-owned vehicle, or if you need financing options, we'll help you find a car loan that works for you! Even if you have bad credit or are a first time car buyer, you can trust that Mazda of Roswell will get you into the automobile of your choice. Mazda of Roswell's professionally managed Parts and Service Departments are open extended hours to accommodate our customers' busy schedules; and we offer competitive pricing for your automotive maintenance needs. Please feel free to contact us at (470)264-8869 if you have any questions.
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11185 Alpharetta Hwy

Roswell, GA

30076

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Showing 3,678 reviews

June 06, 2022

I had a good experience. Sales person was very very helpful and kind. He went out of his way to make sure all of our wishes were met. Reps the company very well. Great pe More

by dolanpfalconer
Recommend Dealer
Yes
Employees Worked With
Bahar Hamidizadeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jackson Sentell
Jun 07, 2022 -

Mazda of Roswell responded

Thank you for taking the time to leave this positive review. We hope to see you again in the future. - Mazda of Roswell

June 06, 2022

Easy, quick experience. Knew exactly what I wanted so was able to complete the entire sales process virtually. Salespeople we're great about coming in after hours to let me More

by Trevor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Deanthony Mitchell
4.0
This rating includes all reviews, with more weight given to recent reviews.
Bahar Hamidizadeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2022 -

Mazda of Roswell responded

Thank you for the positive review, Trevor! We hope to see you here at Mazda of Roswell for all of your future automotive needs.

June 01, 2022

Great customer Service, my salesman Xavier was awesome and went beyond my expectations!! Would definitely recommend Xavier to my friends eve though I currently reside in Florida. More

by l.negrete1127
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Xavier Ealy
Jun 02, 2022 -

Mazda of Roswell responded

Thank you for taking the time to share this wonderful review with us! We're happy to hear Xavier exceeded your expectations and we appreciate you recommending him to your fellow Floridians. Take care and thanks again, from all of us here at Mazda of Roswell!

May 31, 2022

Buying a car can be so stressful! Not so with Bahar at Roswell Mazda! Even though I am hundreds of miles away in Savannah, Bahar found my dream car & her finance team went right to More

by Kat
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bahar Hamidizadeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2022 -

Mazda of Roswell responded

Thank you for leaving us with this positive review, Kat! We appreciate it. We're happy to hear that Bahar could help you out, and we look forward to seeing you again for any of your future automotive needs! -Mazda of Roswell

May 31, 2022

I was very pleased with the service provided by Bahar, Phillip and Louis. They were very helpful and worked promptly to get me into my 2017 Mazda cx-3. The process was smooth and they delivered for FREE s More

by Rachel.l.carruth
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Louis Safdie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phillip Alvim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bahar Hamidizadeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2022 -

Mazda of Roswell responded

Thank you for the review, Rachel! We appreciate the kind words and we look forward to seeing you again. -Mazda of Roswell

May 29, 2022

Not sure why this person seemed offended when I inquired about them sharing my phone number over the chat. The last time I shared my phone number online, I received a barrage of phone calls from other parti More

by sweetiethechi
Recommend Dealer
Yes
Employees Worked With
Bahar Hamidizadeh
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2022 -

Mazda of Roswell responded

Thank you for taking the time to share your feedback. I'm sorry to learn about your negative impression of our team, and if I can do anything to turn your experience around, I would love to step in and assist. Please contact me at your earliest convenience. Thanks, Aaron Gillison - Customer Relations Director - 470-264-6474

May 25, 2022

The dealership is very inviting, helpful, and personable. I had an easy time choosing my vehicle, and the financial piece of it also was another noticeable positive about this experience as well given the te More

by Howardjhny11
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Louis Safdie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bahar Hamidizadeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jackson Sentell
May 26, 2022 -

Mazda of Roswell responded

Thank you for taking the time to share this wonderful review! We appreciate you trusting Mazda of Roswell with your purchase and are happy to hear that our team delivered a five-star experience. Enjoy your new vehicle and please don't hesitate to reach out if there's anything else we can do for you!

May 22, 2022

Tried to sneak all kinds of xtras into my paperwork and hoped I wouldn’t notice. Lied about the warranty coverage. Told me they would ship the car then last min tried to convince me to come get it. The fin More

by Liz
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Louis Safdie
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2022

I purchased a new car but the process was troubling on many fronts. I will share only one example-- I was asked to give $1000 deposit "to locate a car." I was later told they did not run my credit card as More

by elliottd329
Recommend Dealer
No
Employees Worked With
Aaron Gillison Jr
1.0
This rating includes all reviews, with more weight given to recent reviews.
Paula Thompson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ricardo Torres Ortiz
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2022 -

Mazda of Roswell responded

Thank you for sharing. I have confirmed the refund was processed after you reached out to accounting and they apologized for the oversight. Switching from a month to 2 month pre order process to a different vehicle that was arriving later that day did cause a little confusion. Hopefully, getting a vehicle that much quicker compensates for some of the frustration and explains some of the confusion. We see that Aaron got involved because you also wished to cancel your vehicle repair after the deal was agreed on. Unfortunately, he was not able to resolve this concern. The trade was appraised in full working condition and stopping the repair after you decided to trade it in would have affected it's value. I know Sales is giving you a free oil change with your purchase and service offered a second one to try an earn your future business back. I hope you can appreciate the trade value aspect of your issue and will come back in the future. We would love your business.

May 14, 2022 -

elliottd329 responded

Thank you for your note. But, the frustration and confusion among the staff is not worth a free oil change-- life is too short! I've moved on to another dealer. PS apparently, other buyers have had to chased down their $1,000 "deposit."

May 14, 2022 -

Mazda of Roswell responded

This is the first refund deposit we have been privy to regarding a delivered car. I can imagine it isn't the first time there has been a mistake of this caliber but it is a simple resolution and accounting would catch it if you had not. Easily resolved and never warranting a review online or having to escalate to customer relations. From your records it appears the concern and the threat of this negative online review was regarding your service bill. We hope that you will reconsider your position once the dust settles and you've had time to digest why they can't cancel your repair now that you have traded it in. We really wish we could have discussed this aspect of your trade and deal while you were making your new car purchase so we could be on the same page. We would rather have kept you as a happy service customer than gained an unhappy purchase customer. With limited inventory we truly are hoping to build lasting relationships with the new customers we are adding to the family. We welcome you back should your feelings ever change. If not we do hope you enjoy your new Mazda and it plays a part in creating some great memories during your retirement. Please don't hesitate to reach out to customer relations if you have additional questions or need assistance in the future.

May 15, 2022 -

elliottd329 responded

Just saw your reply-- I have not gone to social media. I've only replied to customer service email surveys send to me by your company and I'm assuming affiliate organizations that someone provided my email address to-- including this site. I have not reached out to any one. Nor, have I discussed anything other than the challenges regarding the $1,000 "deposit" that I found on my credit card statement.

May 16, 2022 -

Mazda of Roswell responded

Thank you again for your response. This and the other review you posted are considered social media. Thank you again for your business and we hope to see you in for service in the future. If not please enjoy your new Mazda and thank you again for your previous patronage.

May 16, 2022 -

elliottd329 responded

Oh my gosh. As I have said, I have ONLY responded to email surveys sent to me. I've not given my email or contact information to anyone---nor, proactively searched out social media!

May 09, 2022

Jackson Sentell was very attentive and helpful. Bahar was very responsive and got us an appointment with a convenient schedule. So far, it was the best experience. More

by Kawsar
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip Alvim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bahar Hamidizadeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jackson Sentell, Tyler Duffy
May 10, 2022 -

Mazda of Roswell responded

Thank you for taking the time to share your experience working with Jackson and Bahar! We appreciate you as a customer and look forward to seeing you at your next appointment! -Mazda of Roswell

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