Mazda of Roswell

Upgraded to a CX-5 from a 3 I bought a 2011 Mazda 3 in 2012, honestly it was the best car (until now) that I have ever owned. Unfortunately though, my family out grew it, literal I bought a 2011 Mazda 3 in 2012, honestly it was the best car (until now) that I have ever owned. Unfortunately though, my family out grew it, literally, my two preteen sons had their knees to their chins in the back seat. It was time for something roomier. I knew I wanted to stick with the Mazda brand and I had been eyeing the CX line for the past couple of years. It wasn’t until the 3 needed a repair that took a few days and I had a loaner (the exact car I wanted) that I knew I had to have it. The purchasing process was simple and surprisingly short because of Phillip’s attention to detail and ability to have everything ready for me to sign when I walked in the door. I ended up trading in my 3 and was given well over the KBB for it, which I used that for the down payment for my 2018 CX-5. (No brainer there). All of the staff (sales, Mgmt and service) were very friendly, courteous and attentive to my needs. I definitely recommend them and will continue to service and purchase from this dealer. More

Amazing experience They went so out of their way to accommodate my specific situation. My credit was poor since I’m only 22, they made an awesome deal and beat all the o They went so out of their way to accommodate my specific situation. My credit was poor since I’m only 22, they made an awesome deal and beat all the other dealerships prices. Ben was so fun to work with, he was very pleasant, didn’t pressure me, didn’t harass me by texting/calling everyday, and went out of his way to make me feel comfortable. More

Awesome customer service Friendly employees that are not pushy and they make the car buying experience enjoyable. Very knowledgeable and helpful. This is the 7th Mazda I have Friendly employees that are not pushy and they make the car buying experience enjoyable. Very knowledgeable and helpful. This is the 7th Mazda I have bought from this dealership. More

Exceeded expectations Taking my vehicle in for service was extremely easy and fast. My service advisor was quick to notice I had a car seat and before I even asked him, he Taking my vehicle in for service was extremely easy and fast. My service advisor was quick to notice I had a car seat and before I even asked him, he had already set me up in a vehicle big enough to fit my family. He called me regularly with updates about my vehicle status and when I could expect to pick up my car. When everything was done, I came in and picked up my car and both my service advisor and either a manager or another advisor sat with me to make sure that the repairs were completed the right way and then they got me out of there very quickly. Overall it was a great experience. More

Great Cust Service Great customer service and everyone was friendly. I would like to see a clearer entry into the service department. I also would have liked to get a be Great customer service and everyone was friendly. I would like to see a clearer entry into the service department. I also would have liked to get a better price, but who wouldn't. 😊 More

Oil Change Wait was a little long. Waiting area was nice. I appreciate the free WiFi, snacks and water. Overall positive experience with Mazda of Roswell so far. Wait was a little long. Waiting area was nice. I appreciate the free WiFi, snacks and water. Overall positive experience with Mazda of Roswell so far. More

Very Satisfied with your Sales & Finance guys!!! I shopped for at least a Month for a Mazda... That's alot of Stress, trying to find the right car... I found the car that I wanted at Roswell Mazda I shopped for at least a Month for a Mazda... That's alot of Stress, trying to find the right car... I found the car that I wanted at Roswell Mazda and our Sales guy there (Terry) was So Very Helpful!!! He was not pushy at all... We will be back!! More

Great dealership for buying or servicing I've bought two cars at Roswell Mazda and been doing all my service for 20 years. I won't take my car anywhere else! Everyone is so nice and I trus I've bought two cars at Roswell Mazda and been doing all my service for 20 years. I won't take my car anywhere else! Everyone is so nice and I trust their mechanics to fix any problems I encounter. More

Great Experience We did not do any research at this dealership beforehand, but ended up with a brand new Mazda3 for our son. We later found that the vehicle was reaso We did not do any research at this dealership beforehand, but ended up with a brand new Mazda3 for our son. We later found that the vehicle was reasonably priced to begin with, therefore there was really not much negotiation and the sale went through smoothly. Terry even went to get a big red bow to put on the car, which made our son so happy! Thank you for the great service. More

Fast but be careful of empty promises I went back to Mazda of Roswell because I had a great experience in 2015. I was going to trade in my Mazda and get the 2018 model. I was at first offe I went back to Mazda of Roswell because I had a great experience in 2015. I was going to trade in my Mazda and get the 2018 model. I was at first offered a very low trade in amount and that turned me off. I called a week later and asked if they could up the offer. I was told to get an appraisal from Carmax and they would match it and maybe even do better. I decided to get the appraisal done and it was appraised for $2k more. I then went back to Roswell and started the process of purchasing the new car. I wasn’t told that they didn’t have it on the lot. I was sent home with a loaner after signing lots of documents. My new car would be there the next day. Even though the process went on well and the salesman and finance person were friendly, I feel shortchanged because they took away a discount of $1 k because I opted for a lower interest rate. I was told that it was Mazda’s policy. When I bought my old Mazda in 2015, I got an awesome deal, which is why I went back. The GM Ed is no longer there and it has negatively impacted the integrity of the deals. Aaron helped me 3 years ago and seemed friendly this time . I asked about Memorial Day sales, but no one could give me any better offers. I am very disappointed. with the financing portion. It seems that Mazda should do better with repeat customers By the way, John Carney in Service is awesome. More