Mazda of Roswell

Much better service than any of the considered premium brand We recently bought a Mazda CX-5 from this dealership. I have a BMW X3 and was in the market to buy a second car to replace my Honda Accord. The securi We recently bought a Mazda CX-5 from this dealership. I have a BMW X3 and was in the market to buy a second car to replace my Honda Accord. The security features in that were inadequate, as it was an older car and i felt an SUV, with all safety features would be better suited to our needs. I test drove Honda CRV, Nissan Rouge and VW and in the end came to check out the Mazda CX-5. And boy am I glad I did! I absolutely loved not only the car and the features(which are much better than my BMW X3 too) but also the people that I dealt with. Aaron took me for a test drive of the car and his knowledge is absolutely phenomenal. As a contrast to other vehicle brand test drives, Aaron made me drive the car and gave me a chance to learn and see all the safety features myself. At other dealerships, the sales person would make me sit next to him and then demonstrate the features while driving themselves. Goes to show how easy it is to learn about the features in the Mazda CX-5, quickly! Aaron asked me why I was hoping to change my car, what features were most important to me and what I was hoping to spend. He actually LISTENED! And I felt that he was giving me advice on the car not from the perspective of selling me a Mazda, but what would be the most suitable vehicle for my needs. He was able to help me understand each and every feature of the car and answer ALL my questions. At the same time, he provided me with comparable stats on the other vehicles that were in my shortlist. Believe me - Aaron is one of the most experienced and knowledgeable sales person I have ever met. Once all my questions were answered. I started working with Bell who was helping co-ordinate the purchase process. Being new, she had some doubts on questions I asked. She would pause and was not hesitant to acknowledge her knowledge gap. She would step away but always come back to me with the answer. I can see her stepping into Aaron's shoes one day for sure! Post that, Otis handled all the financing and paperwork, and was an absolute pleasure to work with too. I loved the team at Mazda and am very pleased with the vehicle I purchased. I saw them again recently for getting parking sensors added to my car. As usual, the team was on top of it! They had my loaner planned and paperwork done fast and I was out of there in no time. This is a start contrast to my experience at BMW and Mercedes service centers where you have to literally beg them for a loaner. LOVE the team and highly recommend them! More

Oil change / tire rotation This was my first experience at the service center. I was very pleased with the quick and attentive service when I arrived to get my oil changed. I wa This was my first experience at the service center. I was very pleased with the quick and attentive service when I arrived to get my oil changed. I was pleasantly greated and shown to the waiting area. The service took a little over an hour. The waiting area was clean and comfortable. When my car was completed and I was taken back to my vehicle, my car STUNK!! There was a terrible odor that was not there when I dropped my car off. It smelled like some either had a bowel movement or passed gas in my car!! I had to roll all the windows down to clear the smell out of my car!!! I was going to immediately return and ask why my car smelled but the service department was closing for lunch. More

These guys ALWAYS take care of me From the purchase, to service - these guys are THE most honest people I have ever experienced in my entire life. They have made a LIFETIME customer of From the purchase, to service - these guys are THE most honest people I have ever experienced in my entire life. They have made a LIFETIME customer of me. The salesman, the sales manager, the finance guys, the service guys. I have never in my life been so pleased. Every time I walk in the door I have that feeling that usually comes with the car industry, "someone is going to take advantage of me. They're going to sell me something I don't need. Service is going to cost way more than it should." And I CONSTANTLY leave saying, "Wow. They treated me better than I have ever experienced. They were honest. They were fair. They didn't try to get one over on me." Naturally it happens so much that I rarely (if ever) get that anxiety walking through the door. I mean - as long as this continues they truly have earned a lifetime customer of me. Thank you Mazda of Roswell!. Aaron in Sales, Louis in Finance, John & Nicholas in Service. YOU GUYS ROCK!!! More

Amazon experience!!! The staff was so friendly and eager to help. They worked with me on my trade in and helped me buy an amazing car! If you’re looking for the next best The staff was so friendly and eager to help. They worked with me on my trade in and helped me buy an amazing car! If you’re looking for the next best thing, shop at Mazda at Roswell! More

Great All good expect for a slight misunderstanding on price. My son was with me when we were told that they would give us 12K for the trade in when I said All good expect for a slight misunderstanding on price. My son was with me when we were told that they would give us 12K for the trade in when I said the value is low and I am not sure if I want to move forward (up from 11.5K initial offer) when I confronted why it is back to 11.5K the answer was, I never said that. I looked at my Son and said, you just got a great lesson in life. Get everything in writing otherwise, it is your word against theirs. Not worth fighting over the 500 dollars as everything else was great. More

Nick was professional,thoughtful and showed lots of care. Nick was great from the get go on this car nightmare of mine. I didn't take it to them like I should have, and usually do because of time constraints. Nick was great from the get go on this car nightmare of mine. I didn't take it to them like I should have, and usually do because of time constraints. So a few days after my car had been," fixed," by another place and $2500 later, my transmission started slipping when I was taking the kids to school.Called Nick & he quickly put my mind at ease and told me not to worry. Asked me if I thought it was safe to drive it there or should he send help and get it towed. We agreed it could drive it if i didn't push it too much. He said he'd have a curteousey car waiting for me when I arrived and that he would get it in as soon as a spot opened up in his schedule. That way I could get to work and take care of things. As promised when I arrived Nick already had the paperwork started and a rental ready for me when I go there. I was in and out in 15 minutes and off to work. Nick contacted me the next day to let me know that the other shop had messed up the work they did and that's why my transmission was slipping. He said I would need to contact the other shop and let them know what had happened. He even emailed me exact descriptions of what the tech found and what needed to be done so I was adequately prepared to let the other shop know what had happened and what Mazda had found. Nick told me what my rights were as a consumer and how to protect myself in this tough situation. Thankfully the other shop was great about the mess up and did what they should in this situation, but I honestly think it was thanks to Nick's guidance and detailed email on what was wrong that made this happen. Nick is an awesome service advisor with a talent for great customer service & a genuine demeanor. I'm so thankful he & the techs at Mazda Of Roswell have my back everytime. As a single mom & small business owner I highly recommend them. More

Always quick and efficient I had a quick, efficient service appointment for my Mazda! Everyone is always friendly and the new waiting area is very nice. I also love the ease of I had a quick, efficient service appointment for my Mazda! Everyone is always friendly and the new waiting area is very nice. I also love the ease of scheduling/rescheduling appointments online. More

A Great Experience! Bell was amazingly helpful and accommodating. It took several test drives and a few different models, but Bell was right there with us, helping us fin Bell was amazingly helpful and accommodating. It took several test drives and a few different models, but Bell was right there with us, helping us find a car that met all of our needs. Louis in finance, took all the stress out of the process of buying a car, he worked to get us a deal that exceeded our expectations. Aaron and Bell showed us every feature of our new car, in as much (or little) detail as we desired. Thank you Mazda of Roswell. More

Too expensive compared to other options They have caught me twice so far charging me $135 to reattach a plug for my airbag that keeps comming loose. Each time was when I came in to do a reca They have caught me twice so far charging me $135 to reattach a plug for my airbag that keeps comming loose. Each time was when I came in to do a recall repair. By comparison when Kauffman tire did this for me they didn’t even charge me because they said it was so little effort to clean and reattatch the plug. Because I feel like they overcharge I have never used this dealership for actual services after the first time this happened and cannot recommend them. More

Excellent service Mr.Carrara thank you for your hospitality definitely it’s a pleasure to visit mazda the new laid out of the office excellent thank you Mr.Carrara thank you for your hospitality definitely it’s a pleasure to visit mazda the new laid out of the office excellent thank you More