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Mazda of Roswell

Roswell, GA

Overview
Employees
Reviews
Vehicles
4.7
3,730 Reviews
Mazda of Roswell serving Roswell, Atlanta, Sandy Springs, Marietta, and Alpharetta is proud to be an automotive leader in our community. Since opening our doors, Mazda of Roswell has maintained a solid commitment to you, our customers, offering one of the widest selections of new 2022 Mazda vehicles while maintaining a friendly and courteous staff to assist you with any question you may have. Whether you are in the market to purchase a new Mazda like the Mazda MX-5 Miata or the Mazda Tribute, a used/pre-owned vehicle, or if you need financing options, we'll help you find a car loan that works for you! Even if you have bad credit or are a first time car buyer, you can trust that Mazda of Roswell will get you into the automobile of your choice. Mazda of Roswell's professionally managed Parts and Service Departments are open extended hours to accommodate our customers' busy schedules; and we offer competitive pricing for your automotive maintenance needs. Please feel free to contact us at (470)264-8869 if you have any questions.
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11185 Alpharetta Hwy

Roswell, GA

30076

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Showing 3,730 reviews

January 17, 2019

Maintenance service The team at Mazda of Roswell was great - they did the oil change and tire rotation quickly, and suggested another service that would have been due wit More

by MACY72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Carrara
5.0
This rating includes all reviews, with more weight given to recent reviews.
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January 17, 2019

Car services Had my car serviced for 35,000 miles. Best experience! Excellent staff, wait room, and waiting time. Received sound advise without being condiscending More

by britty_smit
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Connor Taylor
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January 17, 2019

Love this dealership. Far exceeded my expectations on both visits to Service. Connor is fantastic...polite and thorough. They do what I ask and then just a little more. Whi More

by DIANEETTER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Connor Taylor
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January 16, 2019

Fast and Friendly as always! I receive the best service when I take my car here for servicing! Nick is always friendly and in good spirits! thank you all for being so welcoming an More

by AVALENTINE292
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Gillison Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Carrara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Farber
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January 16, 2019

Tiresome Much too little regard for the customers time. I did not appreciate sitting around for hours waiting for people, this was a cash deal and I made it ve More

by THOMASCBRONAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Anthony Farber
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Jan 25, 2019 -

Mazda of Roswell responded

I am so sorry that we could not expedite your process. I hope you believe that we attempt to take customers time into consideration. Unfortunately we also have to be courteous to the order in which a customer was in line for financing. It's a very thin line between being respectful of your needs but not disrespectful to the customers who were either here before you or decided to purchase prior to you. We are working towards expediting each of the steps further and I hope we have another chance to earn your business in the future.

Jan 26, 2019 -

THOMASCBRONAN responded

You are missing the point. This deal was agreed and negotiated by 6 pm on Fri evening but it took another 90 minutes to pay the deposit. I returned at 10 am on Saturday morning (as I had advised I would) with the balance of the cash to finalize the purchase. Given the delay on Friday evening I was concerned and made it very clear before I left that evening that I had time constraints on Saturday morning as I had a flight to catch. But nonetheless I was obliged to wait once more and finally at midday was dismayed at being asked to wait again so that the car could be detailed. What craziness was this, why wasn't this already done the previous evening or that morning. I had no option than to say "forget it" I'm an expert on internal control and can understand the need for separation of duties (a person other than the sales person accepting the cash), but this should be slick and cause no inconvenience to the customer. If I was financing the deal I might expect to wait for the appropriate person and can accept that there may be more that one customer waiting. But why does a cash customer need to see this person? Any available manager (other that the initial sales person) should be trained and capable of completing a cash deal. And have you considered whether you are adequately staffed? Seems to me your attitude is that being attentive to the customer is not a priority once they have agreed to purchase. Do yo think my time has no value?. The senior sales manager in your organization needs to sort this out with your financial controller because this process is costing you business, I for one won't be back. I missed my flight that day because of your attitude.

Jan 26, 2019 -

Mazda of Roswell responded

I can understand you frustration on the car not being detailed. Generally I would expect it to be ready when you scheduled a pickup. I will research that for you. Unfortunately finance still has to follow the order of customers in the dealership at the time you arrive . As much as we try to schedule pickups at times you can get in and out quickly rare times that lines up with a rush of business. We really apologize for that and truly attempt to prevent it. We will do better I promise.

January 16, 2019

Awesome team! I wouldn’t have my Mazda CX-9 serviced anywhere else. I’m spoiled! Nick went the extra mile to fit me in and ensure I got the best service! More

by PNTHOMPSON614
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Carrara
5.0
This rating includes all reviews, with more weight given to recent reviews.
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January 15, 2019

Excellent service! They have a wide selection of used and new cars. We went in to get a used car, which they had just what we wanted. But then just for a little more the More

by TUCKERK04
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Gillison Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Farber, Chris Bourlakis
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January 14, 2019

amazing Great dealership i love my car they worked a great deal out for me. great experience and amazing customer service will go back anytime for anything More

by ELRODREECE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bobby Mack
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January 14, 2019

Amazing Customer Service Immediately felt welcome and absolutely loved Ms. Sandra, found me my dream Jeep Wrangler! I was in and out in a reasonable time frame, and she even h More

by ariellelestandie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Louis Safdie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sandra Salas
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January 13, 2019

2019 Mazda Cx-9 This is the least stressful car purchase we had. We were assisted by Dareuhn Lee who was very professional and accommodating, answered all our questi More

by REDS CX-9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Farber, Dareuhn Lee
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