Mazda of Roswell

I had a very unpleasant experience so I couldn't recommend this dealership. I hope others don't experience what I had. recommend this dealership. I hope others don't experience what I had. More

My salesperson Jason was amazing. He was not high pressure and made the whole car buying experience pleasant. He was not high pressure and made the whole car buying experience pleasant. More

The dealership was very professional and accommodating. Ron was extremely nice and patient with me throughout the process. Took the time to explain details and answered all questions thoroughly. My experie Ron was extremely nice and patient with me throughout the process. Took the time to explain details and answered all questions thoroughly. My experience with Ron and the team was very pleasant! More

My recent purchase of a Mazda CX-30 was an experience worth noting, thanks to the outstanding service provided by two remarkable individuals. Firstly, the salesman, Lucky (Ruben), demonstrated unparall worth noting, thanks to the outstanding service provided by two remarkable individuals. Firstly, the salesman, Lucky (Ruben), demonstrated unparalleled professionalism and expertise. He was extremely responsive to my calls and text messages - even on his day off - and very patient and accommodating when we kept changing our mind about the vehicle we wanted. Secondly, the brand ambassador, Bahar, epitomized passion for the Mazda brand and Mazda of Roswell. Together, they created a seamless and enjoyable car-buying experience. Overall, I highly recommend Lucky, Bahar, and the Mazda dealership for anyone seeking exceptional service and a rewarding car-buying experience. More

Bahar was very professional. I sent emails to 6 different dealerships. While all the other dealerships was giving runarounds to my questions, Bahar was straight forward with me. I sent emails to 6 different dealerships. While all the other dealerships was giving runarounds to my questions, Bahar was straight forward with me. She didn’t want to waste either of our times and she was very honest. This is the type of person I want to deal with my major purchases. She pretty much started this deal and she is an asset to Mazda. I would gladly refer to anyone looking for a car and my future cars will be going to this Mazda team. A++. More

Jason Rivera took the time to understand what I was looking for and helped me find a great car within my price range. looking for and helped me find a great car within my price range. More

Overall a very good experience. Jason (Jay), my rep, was extremely knowledgable about the vehicle and explained to me in layman's terms things I did not understand. He was very pa Jason (Jay), my rep, was extremely knowledgable about the vehicle and explained to me in layman's terms things I did not understand. He was very patient with the questions and helpful during the test drive and later. The Internet Director's assistance through the process (Aaron) was very much a positive experience. I found that there were some communication gaps internally that resulted in extra time spent at the dealership that I did not need to have spent, especially with a busy work schedule of my own; I would suggest better internal alignment and more proactive checking on things (e.g., availability of an accessory in stock, etc.). Overall, though, this was not the sales-y or pushy dealership experience I was expecting. From the moment I test drove and met both Jay and Aaron, I was hoping the deal from this dealership would be comparable or better to the other Mazda dealers I was talking to as I wanted to give them my business. Thankfully, it turned out to be so and I was happy to give them my business AND they helped the dealership earn my future service business though it may not be the most convenient dealer location for me. The space was comfortable, availability of wi-fi so I could keep working while I waited, etc. The experience with the Finance Mgr was the only exception; whatever was happening in his day certainly was not to be made my business as a pressure tactic or whatever frustration he was feeling with others in staff - not to be presented or shared with the customer. That aside, he moved fast through the paperwork process and the tool he used made it easy too. So, while I am giving the dealership 5 stars, the issue with communications resulting in a longer visit than needed and the Finance Mgr little attitude were two drawbacks to my experience. Thanks to Jay and Aaron for their professionalism, helpfulness, and friendliness - that turned my experience to 5 star. More

Very patient, attentive and kind! Answered all of my questions and was very open about the entire car purchasing process. Would highly recommend working with Ron! Answered all of my questions and was very open about the entire car purchasing process. Would highly recommend working with Ron! More

Go to Mazda of Roswell and ask for Ricky! I walked in blind last week looking for a Premium CX-50. Ricky was awesome to work with, he made the process super smooth and easy. He even spent som I walked in blind last week looking for a Premium CX-50. Ricky was awesome to work with, he made the process super smooth and easy. He even spent some time helping me customize the infotainment settings on my new vehicle and teaching me how everything worked. I walked away a very happy customer. Thanks again, Ricky! More

Poor communication with sales team. They had to find the car - would tell me they would update me at end of day and I would not receive the promised phone call. I had to repeatedly cal They had to find the car - would tell me they would update me at end of day and I would not receive the promised phone call. I had to repeatedly call for updates. Multiple times was told I would receive a call and it didn’t happen. RUDE finance guy. Very condescending and arrogant. Not a good experience all around. Would not reommend this dealership More