Mazda of Roswell

Melissa was inviting, customer focused. Unfortunately for her and us-the vehicle we were interested in would not start and no one at dealership had the "ability" to junp the battery or loo Unfortunately for her and us-the vehicle we were interested in would not start and no one at dealership had the "ability" to junp the battery or look at the jeep. Not sure we would come back to Mazda. More

Bought a new Mazda with the help of Phillip this weekend. I knew what I wanted and spent a month checking other dealers and checking pricing. Phillip was patiently unobtrusive but helpful. When it got to the I knew what I wanted and spent a month checking other dealers and checking pricing. Phillip was patiently unobtrusive but helpful. When it got to the end of the month and time to make a decision he made it very easy for me with a very competitive offer and great customer service. I love the dealership too! Have owned five previous Mazdas in our family and brought them all here for service. They haven’t needed much beyond routine maintenance. Great cars, great salesman, great dealership - what more can you ask for? More

Jay was amazing person who actully cared about you as a customer and truly is there to sale you what you really want customer and truly is there to sale you what you really want More

There are not enough words to describe the care and expertise Jay provided! Literally the guru! I’m so happy I got him as my sale representative. I knew I wanted a Mazda but he sealed the deal providin expertise Jay provided! Literally the guru! I’m so happy I got him as my sale representative. I knew I wanted a Mazda but he sealed the deal providing me with all the specs and ratings. He was patience, honest and quite funny. I will be recommending Mazda Roswell, Jay, and Louis to everyone!! Everything was seamless. Thank you! More

Beyond Amazing Customer Service! Third Mazda we have either leased or purchased from this dealership! We are treated like royalty when we walk through the door. Third Mazda we have either leased or purchased from this dealership! We are treated like royalty when we walk through the door. More

My first experience with Roswell Mazda is when I purchased a used 2016 CX5. Was great buying experience with Phil Alvin and Louis in finance. But even greater then that was when I went for my first purchased a used 2016 CX5. Was great buying experience with Phil Alvin and Louis in finance. But even greater then that was when I went for my first oil change and they discovered a problem with the rear brakes. They said I could not drive the car until they resolved the problem and gave me a loaner. I thought great 5 thousand miles and already an expensive proposition. When it was ready I was told it needed new rear caliper, rotors and brake pads. I closed my eyes as I was expecting a large bill. I ask how much was it. They said they should have caught this when I bought the car so it was no charge. From that moment on I became a loyal Mazda of Roswell customer. After 5 thousand miles they could have told me it was my problem but were honest. We have since bought two new ones and would not even consider any other dealer. More

Ron is a very knowledgeable sales representative and represents the brand exceptionally well. Really appreciated his insight and wonderful demeanor. represents the brand exceptionally well. Really appreciated his insight and wonderful demeanor. More

The Service Department at Mazda of Roswell is HORRIBLE! I assumed my first negative experience with them was a fluke. Making an appointment for an oil change was difficult. They made it seem like I was a I assumed my first negative experience with them was a fluke. Making an appointment for an oil change was difficult. They made it seem like I was asking for "the impossible" just to get them to service the car that THEY sold me. After waiting several days, I was granted an audience with the technicians and received an oil change and tire rotation. I did, however, turn down their recommendation to change a filter (for $60) and opted to replace it myself (for $10), they texted and emailed me for weeks trying to get me to come back in and purchase their overpriced equipment. My second experience was even worse. My 4 attempts at calling the Service Department were in vane. No one would even answer the phone and their "mail-box was full". The receptionist had to walk back to the Service Desk and ask them to please pick up the line. When my call was finally answered, I was told that I would have to wait almost 3 weeks for an appointment. ARE YOU KIDDING ME! I went down the street and received an oil change and a tire rotation for half the price that I was charged at Mazda of Roswell on my first visit, and I was in and out within an hour. No appointment necessary. How do you stay in business when you can't even service what you sell? That's 2 strikes. I probably won't stick around for a 3rd. More

Team working over there is good. At my visit team were able to find my requirements and make it happen At my visit team were able to find my requirements and make it happen More

Roswell Mazda location is clean and inviting. Associates are friendly. I brought my CX-9 in for routine service and had no plans on test driving any cars. Ron approached me as I was walking in Associates are friendly. I brought my CX-9 in for routine service and had no plans on test driving any cars. Ron approached me as I was walking in to pick up my car. He was very friendly and had a contagious smile and was not pushy. I ended up test driving the Mazda 3 and the Miata. Ron did a great job of explaining the features of both cars. I will definitely be returning to Roswell Mazda to purchase a Miata stick shift from Ron when the time is right. Thank you Ron! More