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Mazda of Roswell

Roswell, GA

4.7
3,730 Reviews
Mazda of Roswell serving Roswell, Atlanta, Sandy Springs, Marietta, and Alpharetta is proud to be an automotive leader in our community. Since opening our doors, Mazda of Roswell has maintained a solid commitment to you, our customers, offering one of the widest selections of new 2022 Mazda vehicles while maintaining a friendly and courteous staff to assist you with any question you may have. Whether you are in the market to purchase a new Mazda like the Mazda MX-5 Miata or the Mazda Tribute, a used/pre-owned vehicle, or if you need financing options, we'll help you find a car loan that works for you! Even if you have bad credit or are a first time car buyer, you can trust that Mazda of Roswell will get you into the automobile of your choice. Mazda of Roswell's professionally managed Parts and Service Departments are open extended hours to accommodate our customers' busy schedules; and we offer competitive pricing for your automotive maintenance needs. Please feel free to contact us at (470)264-8869 if you have any questions.
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11185 Alpharetta Hwy

Roswell, GA

30076

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Showing 3,730 reviews

November 13, 2024

An absolute great buying experience all around. Fantastic communication and knowledge of their vehicles. My sales rep, Bahar was tremendous! She answered all my questions and I feel like she absol More

by Bart12
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ricardo Torres Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bahar Hamidizadeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2024 -

Mazda of Roswell responded

Bart, we're delighted to hear that Bahar and Ricky provided you with such a fantastic experience at Mazda of Roswell! Thank you for sharing your positive feedback. Enjoy every mile in your new vehicle!

November 11, 2024

Bahar made the process very easy - we did most of the important negotiations over email. Brandon was helpful about dispositioning my prior Mazda lease. I appreciated that the finance dept. did not try to More

by Noah Elkin
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bahar Hamidizadeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2024 -

Noah Elkin responded

I should add that Bahar worked tirelessly to find the car with the exact right specs I was looking for. She had the vehicle transported from a neighboring state and it was ready to go when I came in to the dealer.

Nov 12, 2024 -

Mazda of Roswell responded

Noah, thanks for sharing your experience with us at Mazda of Roswell! We're glad to hear that Bahar and Brandon made the process smooth and straightforward. We appreciate your feedback on the time spent here and will work on improving it. Enjoy your new ride!

November 09, 2024

Mazda of Roswell exceeded my expectations! Tammie, Andrii, Louis, Aaron all have been very professional, efficient, and transparent! The whole buying process was seamless and nobody was pushy More

by md30144
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aaron Gillison Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Louis Safdie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrii Bondarenko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tammie Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2024 -

Mazda of Roswell responded

Thank you for sharing your experience with us! We're delighted to hear that Tammie, Andrii, Louis, and Aaron provided professional and efficient service at Mazda of Roswell. It's wonderful to know the buying process was seamless for you. We appreciate your kind words and look forward to serving you again in the future!

November 01, 2024

Had a very good experience. Staff was courteous and quick. We were well supported for the test drive and the costs were transparent and reasonable. Financing went quickly and More

by Chris
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Deanthony Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bahar Hamidizadeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Mazda of Roswell responded

Chris, we're delighted to hear that you had a smooth and transparent experience with us at Mazda of Roswell. Thank you for sharing your positive feedback! Enjoy the ride!

October 31, 2024

We had an amazing experience with Andrii and Bahar while purchasing our beautiful red Miata! From the moment we walked in, they were welcoming and made us feel comfortable throughout the entire process. The More

by Kalvinabraham
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bahar Hamidizadeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrii Bondarenko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2024 -

Mazda of Roswell responded

We're delighted to hear that Andrii and Bahar made your experience at Mazda of Roswell so memorable! Enjoy every moment with your beautiful red Miata, and thank you for the recommendation!

October 26, 2024

My first contact with the dealership was with Jada Scott. SHE IS AMAZING! She answered all of my questions, walked me through the buying process, put me in contact with the people I needed, I am ultimatel More

by jbloodworth
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Basil Uqdah
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phillip Alvim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jada Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Mazda of Roswell responded

We're delighted to hear that Jada made your experience at Mazda of Roswell so fantastic! Enjoy every moment with your new Miata, and thank you for choosing us!

October 25, 2024

It was easy and comfortable for us to buy a car thanks to Andrii’s professionalism and competence. More

by o.v.feshchenko
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrii Bondarenko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Mazda of Roswell responded

Thank you again for your review and sharing this experience with us. We trust that our responses on the other sites show we are interested in retaining your business and improving your current experience and future experiences for you and other clients. Please contact us directly to review and discuss when you have a moment to speak.

October 25, 2024

Mr. Andrii is approachable and very patient on our inquiries. He is very professional and did an amazing job. Thank you for helping me on getting my dream car. More

by Jes
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bahar Hamidizadeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrii Bondarenko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Mazda of Roswell responded

Hi Jes, we're delighted to hear that Andrii provided such excellent service at Mazda of Roswell! It's wonderful knowing he helped you get your dream car. Enjoy the ride, and thank you for choosing us!

October 22, 2024

I've leased two vehicles from Mazda of Roswell. They make the process very efficient and have a service oriented mindset - informative, friendly and direct. More

by markhamtrio
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paula Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bahar Hamidizadeh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrii Bondarenko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2024 -

Mazda of Roswell responded

Markhamtrio, thank you for choosing Mazda of Roswell for your leasing needs! We're delighted to hear that our team made the process efficient and enjoyable. We look forward to assisting you again in the future!

October 18, 2024

Absolutely terrible all round. You cannot make up how awful this service department is. Since buying my vehicle in 2016 I have only used the service department at Roswell Mazda. My More

by brucedoonnell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nicholas Carrara
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2024 -

Mazda of Roswell responded

Thank you for responding. After reviewing the services completed and your accounts we believe the confusion is how long the work should take and the updates while the work was being completed implying they had forgot to complete a service along the way. We generally try to update waiting customers during their stay especially when they have a longer service being completed. We have spoke with him and encouraged him to share estimated times of repair at the beginning so you can have a proper expectations and a goal for us to achieve. We understand your time is valuable and the last thing we want to do is waste it.

Oct 20, 2024 -

brucedoonnell responded

Perhaps I was not clear enough in my review. My second to last service resulted in me having to go back 2 times after the service was completed because Mazda Roswell did not complete the service properly. This points to the competence of the services they provide. When I gave them a second chance and took my vehicle to Mazda Roswell for my last service, they forgot to perform one of the service items while I was still there. They told me they were taking the vehicle back to complete the service. 2 hours later I found my car parked on the side of the service center. The service had been competed and Nick did not tell me the vehicle was ready. Lord only knows how long it had been there. When I confronted Nick he was shocked and surprised that I was still waiting. This again points to the competence of the staff and the poor customer service. These issues go well beyond just communicating the waiting time with customers. For what it’s worth, Nick told me the service would take 1 hour. I WAS THERE FOR 3 1/2. The communication is pathetic. Please don’t play down the issue for what it is. Mazda Roswell don’t care about customers - they seem to have plenty of business and clearly don’t need or care about my business. I need to carefully consider the quality and competence of the service department when purchasing my next vehicle.

Oct 20, 2024 -

brucedoonnell responded

Let me also add I never received an apology from Nick, the service manager, or Mazda (as you can see in your response).

Oct 20, 2024 -

Mazda of Roswell responded

Thank you for sharing these additional details. It sounds like there are some discrepancies between the data in the first response, what we found communicating with service and the additional details in your second review. Please contact our customer relations department so they can get more involved and address these concerns.

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