Mazda of Palm Beach - Service Center

Felipe is a great asset to Mazda of PB. His customer service skills are exemplary, and he will be successful at whichever position he is promoted to in the future. His customer service skills are exemplary, and he will be successful at whichever position he is promoted to in the future. More

My car had a service appointment yesterday, and the service was great. Even though the service area was full, my car was checked on time, and I received the best attention. Thank you to Felipe Martinez service was great. Even though the service area was full, my car was checked on time, and I received the best attention. Thank you to Felipe Martinez for helping me with the car and for his excellent service. More

WARNING: Mazda has no authority over it's dealers. These dealerships have 1000s of good reviews on Google from new customers and spammy sales tactics, but take it from someone who's actually owned one These dealerships have 1000s of good reviews on Google from new customers and spammy sales tactics, but take it from someone who's actually owned one for years. $3,000 in repairs in 3 years on a new car. Nothing covered under warranty because it's a terrible car and so are the dealers. DON'T BUY ONE! They have less automotive market share for a reason. This year was the most insane, a $2000 fix, someone noticed a bolt head broke off for the steering component on the bottom. "Wheel could have come off at any moment" killing me at highway speeds. The dealer says "rust" only so they don't have to cover it under warranty just like every other issue I've had. Well, how about the bolt broke off then rusted since there is no rust coating under the bolt head? I heard an odd noise for a long time. Of course the Mazda dealer won't side with you, because Mazda itself has no authority over their own horrible warranties and you are nothing to them after you buy it. The guy had all sorts to say just so evidently and obviously to screw me over, insulting me rather than just telling the truth. He actually said "it happened when you drove it down to Florida" wow! Really? I didn't know your cars weren't supposed to driven? What about the rust story? Or, "you can go complain to the dealer you bought it at." Who I called states away, and said it "would have been covered!" Imagine buying an iPhone in Wisconsin and the Florida store tells you go back to Wisconsin to have the warranty covered. Egregious treatment. Ok, Mazda's side? A fatally important bolt rusts within 3 years on a warranty new, visibly well taken care of, 100% garaged car. Sounds like an excellent car! Mazda's were known for their rust issues. They can make up whatever fairytale, but at the end of the day not covering something this insane shows they have NO confidence in what they sell. After driving a Mazda for years, I noticed how much smoother my rental rode while they fixed this (which Useless Mazda Customer Experience wouldn't even reimburse fully, and practically needed my mother's social security number to offer anything FYI). No banging on road perfections. It's no wonder my Mazda breaks all the time. More

Service. Departmemt is good, with excellent service and highly recommend Jimmy who goes above and beyond to ensure customer is satisfied! Departmemt is good, with excellent service and highly recommend Jimmy who goes above and beyond to ensure customer is satisfied! More

Excellent & prompt service. Tony & Scott were very accommodating in getting my oil changed quickly and washing my car. I highly recommend Mazda of Palm Beach. Tony & Scott were very accommodating in getting my oil changed quickly and washing my car. I highly recommend Mazda of Palm Beach. More

The service experience is a nightmare. They do not want to help you. I have called many times and left messages and no one has called me back. This is the third occasion. They do not want to help you. I have called many times and left messages and no one has called me back. This is the third occasion. More

A special shout-out for Jimmy L in service, who went above and beyond, to make sure my CX-30 was serviced and ensured customer satisfaction. In Florida, so many dealerships have inadequate service depar above and beyond, to make sure my CX-30 was serviced and ensured customer satisfaction. In Florida, so many dealerships have inadequate service departments, but Jimmy L at Mazda of Palm Beach is excellent! He follows up to make sure work is complete and keeps customers informed throughout the visit...excellent customer service and highly recommend Jimmy! More

Imagine driving your Brand New Mazda CX-90 S-Premium Plus out of the dealership, that 340 horsepower turbo engine practically purring with potential. But before you hit the open road, there's a tech symphony out of the dealership, that 340 horsepower turbo engine practically purring with potential. But before you hit the open road, there's a tech symphony to be mastered. Enter Ben Kairalla, your own personal Mazda Maestro at Palm Beach Mazda! Ben didn't just hand you the keys and point you towards the sunshine. He conducted a full-blown concerto, guiding you through the intricacies of your CX-90's system. From the intricate dance of the instrumentation panel to the countless controls scattered throughout this luxurious SUV, Ben ensured you were the conductor, not a confused audience member. But the performance didn't end there! Ben, a digital wiz-kid, seamlessly paired my Mazda app with my cell phone, making Bluetooth connections sing in perfect harmony. This technological feat meant I could control my Band New CX-90 from the palm of my hand – a modern marvel at my fingertips. And then, there was the grand finale. Ben, with the eagle eye of a hawk, spotted the one lingering sour note – the pesky barcode sticker on my former windshield of my Acura MDX to trade-in, the key to entry into my gated community. What a hero Ben is! Not only did he point it out, but with the finesse of a concert violinist, he removed the sticker from my trade-in Acura MDX and flawlessly transplanted it onto my gleaming New 2024 Mazda CX-90 S Premium Plus. Ben Kairalla isn't just a Mazda representative; he's an award-worthy conductor of the car buying experience. He orchestrated a smooth transition, ensured I understood the technological masterpiece I was to drive, and even resolved that hidden harmony-killer, as well as being sure my Sunpass device was transplanted into my New Mazda CX-90. Hats off to Ben! May his dedication continue to bring a symphony of satisfaction to every Mazda customer at Palm Beach! More

Absolute best customer service and jimmy is a pleasure to deal with very helpful and gets the job done. deal with very helpful and gets the job done. More

They were very quick with their service, very friendly, and highly accommodating. Can not recommend more. and highly accommodating. Can not recommend more. More