Mazda of Palm Beach - Service Center

The service experience is a nightmare. They do not want to help you. I have called many times and left messages and no one has called me back. This is the third occasion. They do not want to help you. I have called many times and left messages and no one has called me back. This is the third occasion. More

A special shout-out for Jimmy L in service, who went above and beyond, to make sure my CX-30 was serviced and ensured customer satisfaction. In Florida, so many dealerships have inadequate service depar above and beyond, to make sure my CX-30 was serviced and ensured customer satisfaction. In Florida, so many dealerships have inadequate service departments, but Jimmy L at Mazda of Palm Beach is excellent! He follows up to make sure work is complete and keeps customers informed throughout the visit...excellent customer service and highly recommend Jimmy! More

Imagine driving your Brand New Mazda CX-90 S-Premium Plus out of the dealership, that 340 horsepower turbo engine practically purring with potential. But before you hit the open road, there's a tech symphony out of the dealership, that 340 horsepower turbo engine practically purring with potential. But before you hit the open road, there's a tech symphony to be mastered. Enter Ben Kairalla, your own personal Mazda Maestro at Palm Beach Mazda! Ben didn't just hand you the keys and point you towards the sunshine. He conducted a full-blown concerto, guiding you through the intricacies of your CX-90's system. From the intricate dance of the instrumentation panel to the countless controls scattered throughout this luxurious SUV, Ben ensured you were the conductor, not a confused audience member. But the performance didn't end there! Ben, a digital wiz-kid, seamlessly paired my Mazda app with my cell phone, making Bluetooth connections sing in perfect harmony. This technological feat meant I could control my Band New CX-90 from the palm of my hand – a modern marvel at my fingertips. And then, there was the grand finale. Ben, with the eagle eye of a hawk, spotted the one lingering sour note – the pesky barcode sticker on my former windshield of my Acura MDX to trade-in, the key to entry into my gated community. What a hero Ben is! Not only did he point it out, but with the finesse of a concert violinist, he removed the sticker from my trade-in Acura MDX and flawlessly transplanted it onto my gleaming New 2024 Mazda CX-90 S Premium Plus. Ben Kairalla isn't just a Mazda representative; he's an award-worthy conductor of the car buying experience. He orchestrated a smooth transition, ensured I understood the technological masterpiece I was to drive, and even resolved that hidden harmony-killer, as well as being sure my Sunpass device was transplanted into my New Mazda CX-90. Hats off to Ben! May his dedication continue to bring a symphony of satisfaction to every Mazda customer at Palm Beach! More

Absolute best customer service and jimmy is a pleasure to deal with very helpful and gets the job done. deal with very helpful and gets the job done. More

They were very quick with their service, very friendly, and highly accommodating. Can not recommend more. and highly accommodating. Can not recommend more. More

Been working with Mazda of Palm Beach for years and had a great experience as always! Ben was great, did what he could to get me a great deal!! great experience as always! Ben was great, did what he could to get me a great deal!! More

Love, love my dealer, Matt Sage! From our first meeting, he hooked me up with a great deal. Now, even going in for service, it’s like going to visit family! From our first meeting, he hooked me up with a great deal. Now, even going in for service, it’s like going to visit family! More

This has been the salesperson I have ever dealt with, and believe me I have had a lot of new cars in my long lifetime. And the dealership is beautiful and the the managers and assistants are all the greatest believe me I have had a lot of new cars in my long lifetime. And the dealership is beautiful and the the managers and assistants are all the greatest. But I have to say, Ben is by far the best man I have ever dealt with. He is kind and patient and tells you the truth. I think. Lol. I have other friends about Ben and the dealership, and I am positive they will be seeing Ben in the near future. Thanks again Ben for all your help today. By the way, I only came there for my scheduled oil change and got this new one with Bens service to me. 👍🏻👍🏻👍🏻👍🏻👍🏻 More

Sebastian is one the best and most reliable workers here, he’s always there when i need something, so understanding and patient with me. he’s always there when i need something, so understanding and patient with me. More

I am not a regular client of Palm Beach Mazda but man I would be if I was here. See, I live in Atlanta and they saved me from a catastrophe I had while visiting down here. I was at Kyle G’s in Jensen and would be if I was here. See, I live in Atlanta and they saved me from a catastrophe I had while visiting down here. I was at Kyle G’s in Jensen and the valet lost my keys. Yup. My brand new Mazda CX-30 that I have owned for 3 months and I am 10 hours drive from my spare with no one home to mail it to me and I’m stuck. Mazda Roadside Assistance was great! The tow driver who picked up my car let me ride to the dealership with him and he was charming and delightful and I wish I remembered his name because he deserved a shout out. I had no key to get my car on the flatbed and he took care of my AWD car and got her here safely. Thank you! Then when I called in a panic I got Allen, Service Manager I believe and he was so kind and considerate and then made me laugh and diffused my angry emotions and I truly appreciated that because I was mad about everything at that point. Then the service advisor Jackie, oh my goodness I could take her home with me she was so great! She patiently let me vent my rant about the situation I was now in because I lost a job and now may not be able to pay my bills because I didn’t have my car and she was just kind to me. She was so understanding that when she noticed I was due for an oil change and tire rotation she said they would take care of it for me if I came back before I drove home to Atlanta to keep my car running at her best. When she told Allen she said they’d take care of my oil change he smiled and said “absolutely” with no hesitation. THAT is customer service. That is leadership. That is good business and that is kindness and compassion. I live in Atlanta but I am moving to Florida soon and they way they have treated me and the smiles on the employees faces and kindness they have shown to me, someone who doesn’t live here and didn’t buy my car from them is impressive. Thank you Jackie and Allen for being such wonderful people and you earned my respect. If I am anywhere even close and need anything for my new baby I will 100% use Palm Beach Mazda. Thanks again, Stacy Preece More