Mazda of Palm Beach

I visited Mazda of Palm Beach, on Friday afternoon, October 4, 2024, to look at a used CX5. My salesman was quite pleasant and we took the compulsory test drive. I really liked the car and wanted pu October 4, 2024, to look at a used CX5. My salesman was quite pleasant and we took the compulsory test drive. I really liked the car and wanted purchase it. We started negotiations and came within $1,000 dollars of each other, but could not reach an agreement. Fair enough. I called the next day, Saturday, to see if they had found a little more wiggle room. The salesman asked if I would do $xx,xxx. A split of the previous $1,000 difference. I agreed. Offer and Acceptance. He said he would call me back to work out the details. He never called. I called the Dealership and left a message. He never called. Sunday came and went. No call. I was disappointed and chalked it up to terrible customer service. A very frustrating experience. They negotiated in bad faith. I moved on…. Wednesday morning, I received a call from the dealership. Was I still interested in the car at the amount we spoke of on Saturday. I agreed…again. He said he would call back. No call. I texted later. He said he would get back to me in the morning. Next day came. No call. I had received an email from the Sales Manager the day before with his personal number. Today, 10/10/2024, we texted back and forth about my terrible experience so far. He then came back with a price that was $1,300 higher than the price we had been discussing. It was also higher than their best offer when I was in on Saturday! He said that other number was a “one time offer” and the new, higher offer was a Great Deal! Again, the Mazda of Palm Beach negotiated in bad faith. It is tactics like this that give car dealerships such an awful reputation. A well-deserved one for Mazda of Palm Beach. More

Christian was exceptional! We explored many options, but he worked diligently to find me a great car for a fair price. He even stayed after close to help me transfer my items i We explored many options, but he worked diligently to find me a great car for a fair price. He even stayed after close to help me transfer my items into my new vehicle! Way to go above and beyond. Awesome job Christian and Mazda team! More

Working with Charles was an amazing experience. He went above and beyond to help us find the perfect family car for us. He went above and beyond to help us find the perfect family car for us. More

Markiol was an excellent representative of Mazda in West Palm. He was pleasant, very professional and did his best to get me what I needed. I'd highly recommend you speak to him when visiting the Maz Palm. He was pleasant, very professional and did his best to get me what I needed. I'd highly recommend you speak to him when visiting the Mazda dealership. I give him a 5 star review. Great service. More

Professionals all from Josh in sales to the sale price compromise. I have only owned Mazdas for years and this was a better buying experience. compromise. I have only owned Mazdas for years and this was a better buying experience. More

It was a good experience Every one was super kind and it was faster than any other dealer we've been at. it was faster than any other dealer we've been at. More

The best service in West Palm Beach! ! Maikol very attentive pending all the time and the purchase was made super fast!! Very happy and grateful with Maikol and Mazda from Palm Beach !!!! ! Maikol very attentive pending all the time and the purchase was made super fast!! Very happy and grateful with Maikol and Mazda from Palm Beach !!!! More

So far! ! The best customer service at Palm Beach Mazda👌🏽 Exelente atención!! El mejor de todos!! ! The best customer service at Palm Beach Mazda👌🏽 Exelente atención!! El mejor de todos!! More

A super great experience, such a great dealer very attentive, and helpful really recommend. Christian Rizo helped me was very fast and efficient. attentive, and helpful really recommend. Christian Rizo helped me was very fast and efficient. More

Wonderful dealership with Wonderful people they help leave the lot with a brand new car Christian especially was very helpful he's very polite and all around amazing he worked with me and got me an awes leave the lot with a brand new car Christian especially was very helpful he's very polite and all around amazing he worked with me and got me an awesome deal on my new Mazda car he explained all the features and was very informative the staff here are all so welcoming and all while finding me a car within my budget they helped me in more ways then just one they made possible for me to even help my sister get my old malibu so she has something more reliable to transfer her kids to and from school and practices and other places I couldn't have asked for a better staff to help me whenever you come to this location make sure you guys ask for Christian I'm sure he'll help you all the same way he helped me More