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Mazda of Palm Beach

North Palm Beach, FL

4.8
3,339 Reviews
Welcome to Mazda of Palm Beach, your local Mazda dealer servicing West Palm Beach, N. Palm Beach, Riviera Beach, Boynton Beach, Wellington, Royal Palm, Jupiter, Delray Beach and all of South Florida!! Come in and see the difference!! All New MAZDA of PALM BEACH. Located on corner of Alternate A1A and NorthLake Blvd in North Palm Beach. We carry a large selection of pre-owned vehicles and we use fair market value pricing for all our vehicles.
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2677 Northlake Blvd

North Palm Beach, FL

33403

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Showing 3,339 reviews

November 02, 2024

I found just minutes after my purchase, my vehicle was advertised on their website for thousands less than I paid. Very disappointed. Can verify. I have all of the documents and advertisement. Raised the More

by DaFlaBear
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ben Kairalla
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2024 -

DaFlaBear responded

Still no response from management. Only a lady in customer service who told me management would be getting back to me by the end of the day on the 4th. I turned it over to my attorney.

Nov 09, 2024 -

DaFlaBear responded

Received a phone call from “sales manager” late Friday afternoon, November 8th. He offered some free oil changes. My situation called for thousands of dollars in refunds, not oil changes. Again, I have the documentation. Moving forward with legal counsel..

Nov 09, 2024 -

Mazda of Palm Beach responded

Thank you for sharing your feedback. We take all customer concerns seriously, our management team worked diligently to address your needs and ensure that everything was handled in accordance with the terms of the contract, which you had reviewed and agreed to prior to signing. We even attempted to offer complimentary services which you declined. We understand that sometimes expectations can differ, at this time, we consider this matter closed. Thank you for choosing Mazda of Palm Beach.

Nov 09, 2024 -

DaFlaBear responded

Your response is humorous as it did not address any of the issues that were originally raised. I was hoping there would be a reasonable and fair resolution of the issues presented. This has now been referred to legal counsel.

Nov 10, 2024 -

Mazda of Palm Beach responded

Thank you so much for the back and forth reviews . Pricing online includes all rebates and incentives . Pricing changes by the hour sometimes up sometimes down. We have reviewed this with our staff of legal counsel. We look forward to it. Thanks so much for choosing Mazda of Palm Beach .

Nov 10, 2024 -

DaFlaBear responded

At 9:37, 11/10/24 You stated “Thank you very much for the back and forth reviews, etc.” I have been a Gentleman throughout this endeavor and will continue to do so. However, in spite of the “public” response you published, at 9:38 just one minute later, your PRIVATE response was quite different. You informed me that “We have also removed and rejected any oil changes or other solutions (there were no other solutions offered) that were presented to you in good faith. You are no longer allowed on the property. Southern Palms is your closest Mazda dealership. Service there.” First of all this is a bit disingenuous when just one minute earlier you were thanking me for the back and forth reviews. Second of all, I have been charged and paid for a $2,895 “Mazda Platinum Protection” plan that is only serviced at your dealership. What is your plan to service the Mazda Platinum Protection plan that is fully paid for? Are you planning to refund my payment? And by the way, Southern Palms is not in any way my closest dealership.

Nov 10, 2024 -

Mazda of Palm Beach responded

No we will be not.

Nov 10, 2024 -

DaFlaBear responded

So if I have been “banned”, how am I to execute the benefits that were paid for and only available at your dealership?

Nov 10, 2024 -

Mazda of Palm Beach responded

Tom Lethi Is the service managers he is your only point of contact moving forward. Staff wasn't aware you had the platinum protection package. There will be no refund. After speaking with upper management you will be permitted to use the service of the location for the platinum protection packages that you are intitled too. This will be our last response regarding the matter

Nov 10, 2024 -

DaFlaBear responded

If you truly made a good faith review of my concerns, you (whomever you are) would have been aware that I was sold the plan in question as part of my automobile purchase. As far as banning me from the property this 72 year old is a gentleman and has conducted as such throughout this process. “Banning” me is silly, and if that is what happens to anyone who has a legitimate dispute with the dealership it is not a good reflection on the what I once thought was a sterling dealership reputation.

November 01, 2024

Alex was very helpful and knowledgeable about the product. Highly recommend Alex when coming to Mazda of Palm Beach. More

by EddieJ
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2024 -

Mazda of Palm Beach responded

Thank you for taking the time to share your experience. Welcome to the Mazda Family!

November 01, 2024

Me & my daughter were just browsing around a few dealerships looking for cars and we happened to stop into Mazda of Palm beach. Alex was then gentleman who helped us and we couldn’t have been happie More

by Cassidyh012822
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2024 -

Mazda of Palm Beach responded

Thank you for taking the time to share your experience with us. We are happy to hear that Alex was able to help you and your daughter! Welcome to the Mazda family!

November 01, 2024

I cannot say enough about the exceptional experience provided by both Cesar, my salesman, and Ben, the general sales manager. Ben has been a wonderful neighbor for years, always embodying the qualiti More

by FagensonD
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben Cekovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cesar Belmonte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2024 -

Mazda of Palm Beach responded

Thank you so much for your kind words! We're thrilled to hear about your positive experience at Mazda of Palm Beach. Ben and Cesar truly embody the values we strive for, and it’s wonderful to know their dedication made your car-buying journey enjoyable. Your recommendation means a lot to us, and we’re grateful to have customers like you. Enjoy your new Mazda CX-70, welcome to the Mazda of Palm Beach Family!

October 31, 2024

All around great experience dealing with Maikol and Mazda PB. Everything was handled quickly and efficiently and everyone from Maikol to the finance department were great at getting me out the door with a gr More

by Mdehass
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Maikol Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2024 -

Mazda of Palm Beach responded

Thank you for sharing your experience with our team! Enjoy your new ride!

October 31, 2024

Bait and switched. RUN LIKE THE WIND to a dealership that will not lie to get you in the door. More

by Steve
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Jesus Dominguez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2024 -

Mazda of Palm Beach responded

Thank you for taking the time to poorly rate us 3 times over. Our price is our price, and it is clearing posted on our website. No bait and switch here at Mazda of Palm Beach. We would be happy to assist you in finding another Mazda that works better for your budget and needs.

October 31, 2024

I was new to Mazda checking out my options and was helped out by a salesman named Alex. Gave me a lovely experience and taught me a lot about the brand. More

by EddieJ
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2024 -

Mazda of Palm Beach responded

Thank you for sharing your experience with the team! Welcome to the Mazda family!

October 30, 2024

Easy to do business with. Great music, fun atmosphere. Go see Ben K and the crew at Mazda of Palm Beach! More

by Jorge R
Recommend Dealer
Yes
Employees Worked With
Will Rejouis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Kairalla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2024 -

Mazda of Palm Beach responded

Congratulations on your new ride! Thank you for your loyalty!

October 27, 2024

It was a pleasure to have Christian as our sales representative. he took care of us and made absolutely sure we were going home with a new car. he took initiative and was very thorough. More

by Theolester18
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christian Rizo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Mazda of Palm Beach responded

Thank you for your feedback! I’m glad to hear you had a good experience with the team! Enjoy your new ride!

October 27, 2024

The staff at Mazda palm beach was extremely friendly and helpful. I was able to test drive several different models before making my final decision. This is my first new car and the experience couldn’t have More

by Chefjustinfinney
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben Kairalla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Mazda of Palm Beach responded

Thank you so much for your kind words! We’re really glad to hear that our team at Mazda Palm Beach made your first new car experience a great one. It’s awesome that you got to test drive a few models—finding the perfect fit is so important! Enjoy your first your new car!

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