Mazda of Palm Beach

I want to give a huge shoutout to Nelson for his professionalism and outstanding assistance in helping me purchase my first car. He made the entire process smooth, answered all my questions with pat professionalism and outstanding assistance in helping me purchase my first car. He made the entire process smooth, answered all my questions with patience, and ensured I felt confident in my decision. His knowledge and dedication truly made a difference, and I couldn’t have asked for a better experience. Highly recommend him to anyone looking to buy a car! More

Terrible Experience with Mazda of Palm Beach – Loyal Customer Betrayed I have been a loyal customer of Mazda of Palm Beach for years, having previously purchased two vehicles from this dealership. I Customer Betrayed I have been a loyal customer of Mazda of Palm Beach for years, having previously purchased two vehicles from this dealership. I recently decided to purchase my leased CX-5 after three years, as I had been thoroughly satisfied with the vehicle. Unfortunately, this decision turned into a complete nightmare from the moment I made the purchase. Shortly after finalizing the sale, I discovered a $3,719.34 price discrepancy between the residual value of my lease contract and the amount that was being financed. I contacted Rob Cook, the sales manager, to clarify the issue. Instead of resolving it, he gave me a vague explanation about “Mazda certified service” fees that weren’t even mentioned in my original contract. He claimed that Mazda certified was mandatory and, without my car being certified by Mazda, I wouldn’t be able to get an extended warranty. None of this was disclosed upfront. He promised to call back within 20 minutes to provide answers, but he never did. I followed up with a detailed email outlining the problem. Rob Cook responded with a voicemail, stating that the general manager would handle it. Days passed with no resolution. When the general manager finally reached out, I was again promised a resolution that Saturday—and once again, nothing happened. This dealership has shown complete disregard for accountability and utter disrespect for their loyal customers. I feel completely swindled by hidden fees and left to deal with their incompetence alone. It’s incredibly disappointing to see how little they value their returning clients. I trusted Mazda of Palm Beach for years, but this experience has completely shattered that trust. After reading this review, I expect someone from Mazda to immediately reach out and resolve this issue once and for all—or I will be warning other potential customers to steer clear. Do not buy from this dealership unless you want your money to disappear into a black hole of deception. More

Thank you Nelson! I just wanted to take a moment to sincerely thank you for your kindness and support in helping me purchase the Mazda CX-70 Hybrid for my family. Y I just wanted to take a moment to sincerely thank you for your kindness and support in helping me purchase the Mazda CX-70 Hybrid for my family. Your patience, knowledge, and genuine care made the entire process smooth and enjoyable. We truly appreciate your help in finding the perfect vehicle for us, and we couldn’t be happier with our choice. -Tony More

This was my first time buying a car and Nelson was very nice came up to me and got my credit approved with low financing And I was out of there in less than an hour. nice came up to me and got my credit approved with low financing And I was out of there in less than an hour. More

I recently purchased a CX-70 from Nelson, and i couldn’t have asked for a better experience! He was incredibly friendly, great listener, and honest— qualities that made the entire process smooth and enjoyab have asked for a better experience! He was incredibly friendly, great listener, and honest— qualities that made the entire process smooth and enjoyable. There was no wasted time. Nelson was not only effective but also respectful of my time, getting me in and out of dealer in a brand new car in just an hour. Ask for Nelson, I highly recommend. More

Excellent salesman and a true professional! Very knowledgeable and great experience. I love my NEW CX-30. Very knowledgeable and great experience. I love my NEW CX-30. More