Mazda of Palm Beach

Very Poor customer service! I picked this dealership based on the car I found on TrueCar.com. It was a pre-owned car, so maybe that is why we were not treated the same as someon I picked this dealership based on the car I found on TrueCar.com. It was a pre-owned car, so maybe that is why we were not treated the same as someone buying a new car. They had a skeleton crew working because it was Father's Day, so it was like a ghost town in the used car section. I did not get a warm feeling from the start, but I loved the car and after doing research we felt it was a fair price we paid. I made an appointment to test drive the car after inquiring on True Car and when I made the appointment I dealt with a very nice lady on the phone. When I arrived to test drive the car, JD met us and before I even had a chance to test drive he was telling me that someone else put a deposit down on the car in case I did not buy it. He was trying to make me feel pressured to buy it or leave. I felt like he was saying "we really don't need your business, so check it out and take it or leave it since we have other people interested". Even on the test drive he did not tell me anything about the car and when we asked questions we both felt like we were waking him up from a snooze in the back seat. The poor customer service rating I am giving is because the car was on Empty and instead of having someone from the dealership fill it up, they gave us the gas card and had us fill it up and bring the card right back. After a long day of paperwork for buying the car, going to fill it up with gas before leaving the dealership was the last thing we wanted to do. That should have been done while we finalized the paperwork. In addition to that, one of the 2 keys I was given had a dead battery and they did not have anyone would could change the battery, so I had to make a special trip on another day to bring that back. The 2nd one also had a low battery signal, so I had that one replaced also when I returned. They did replace them both for no charge, so that was nice, but that should have been done the day I bought the car. I just felt like I was buying a used car at a typical used car lot. The car is only 2 years old and I paid a fair price, so in the end I am very happy, but I would not recommend Mazda of Palm Beach and I would not shop there again. 2 weeks after buying the car, I got a call from another salesman at the dealership asking if I was still in the market for a mazda CX-5 and I told him I bought one from his dealership. He was surprised, so that will tell you how unorganized they are. We did have a great experience with Brian who did the financing. He was very knowledgeable and friendly and he did make us feel welcome. He is an asset to this dealership. More

I've never had such a good experience buying a car as this before going to the dealership I contacted JD everything I was looking for he provided , without problem he found the car, and the monthly payments ex before going to the dealership I contacted JD everything I was looking for he provided , without problem he found the car, and the monthly payments exactly inside what I really wanted, a unique experience in all my life, I am very satisfied and I recommend to anyone I know that is looking for a wonderful vehicle, I was able to purchase my new car, thank you very much to JD and Mazda of Palm Beach! More

One particular person stood out during my visit to Mazda of Palm Beach dealership. His name is Giovani. Further getting to know Giovani, he happens to be a new addition to the dealer during my visit to Mazda of Palm Beach dealership. His name is Giovani. Further getting to know Giovani, he happens to be a new addition to the dealership. I’m sharing my experience because not only is the dealership gaining an asset to their team of salesmen, they are also gaining more referrals from our family and friends because of this young man. My husband is part of a local law enforcement agency so with that we know a lot of people in the community and the surrounding communities. I am so impressed by Giovani’s transparency that he is the reason why we will continue to do business with Mazda of Palm Beach as opposed to the other local dealership competitors. I can’t thank Giovani for turning a what I thought would be a stressful experience into a pleasure and memorable one. Hopefully he will get the recognition that he deserves! Sincerely , Kim A More

Excellent assistance and deal Kellie was a fantastic sales person to work with. She understood what I needed and found it right away. No pressure. The finance guy was a joy to wo Kellie was a fantastic sales person to work with. She understood what I needed and found it right away. No pressure. The finance guy was a joy to work with as well. Thank you to everyone! Love my new CX-5 GT More

Excellent buying experience Christine welcomed me right away from our first introductory phone call. Matt Sage was a knowledgeable salesperson who worked with me every step of th Christine welcomed me right away from our first introductory phone call. Matt Sage was a knowledgeable salesperson who worked with me every step of the way! More