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Mazda of Palm Beach

North Palm Beach, FL

4.8
3,330 Reviews
Welcome to Mazda of Palm Beach, your local Mazda dealer servicing West Palm Beach, N. Palm Beach, Riviera Beach, Boynton Beach, Wellington, Royal Palm, Jupiter, Delray Beach and all of South Florida!! Come in and see the difference!! All New MAZDA of PALM BEACH. Located on corner of Alternate A1A and NorthLake Blvd in North Palm Beach. We carry a large selection of pre-owned vehicles and we use fair market value pricing for all our vehicles.
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2677 Northlake Blvd

North Palm Beach, FL

33403

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Showing 3,330 reviews

January 11, 2020

Exceptional Experience My Pathfinder lease was ending and I wasn't sure what I wanted to do. I considered buying out my lease, leasing another new Pathfinder or look for som More

by twinermom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John "JD" Duenskie
January 11, 2020

Great dealerOnce again special tks to JayProcess is Great dealer Once again special tks to Jay Process is quick smooth and perfect This is 2nd time to buy from this dealer And I love it I will rec More

by kei.kubota
Recommend Dealer
Yes
Employees Worked With
Jay Rossow, Rodney Maharrey
January 08, 2020

Deceptive Business Practices Mazda of Palm Beach advertised a 2019 Mercedes Benz GLC 300 on Cargurus and Auto Trader as being loaded with options with a MSRP of 52K. I went to the More

by jrmiller2
Recommend Dealer
No
Employees Worked With
James Beal
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Todd Holcomb, Daniel Ahearn
Jan 09, 2020 -

Mazda of Palm Beach responded

Thank you so much for your feedback . The window sticker was given to you by our sales manager it wasn't hidden whatsoever . The used car window sticker that was on the outside of the window is printed and put on the vehicle by an outside company. Those window stickers are VIN decoded and nothing is manually entered. It actually says standard trim " Nappa Leather " and then in optional equipment it said "MB Tex Upholstery " We understand how that can be confusing and although you and your wife on 2 separate occasions came and looked at the vehicle and spend over 4 hours at the dealership with multiple test drives and purchased the truck for $4254 Under Kelly Blue Book Fair Market Price , Our managers still went out of there way to offer you a refund which your response was " Thats Not Good Enough" We apologize for the confusion and want to thank you for your business and Making Us The Number One Mazda Dealer In South Florida And The Number 1 High-end Pre Owned Dealer In Palm Beach County !

Jan 09, 2020 -

jrmiller2 responded

First of all, I did not buy a "truck". I bought a 2019 Mercedes Benz GLC 300. Secondly, my wife only came to your dealership once at the time that we bought the car, and we never took a test drive in the vehicle. We certainly never spent 4 hours at the dealership at any time. I have a copy of the dealer sticker and at the very top it states that this vehicle "includes NAPA leather interior." There was no "confusion" about the fact that this vehicle was equiped with Napa Leather interior, because the salesman and I actually spent about 10 minutes discussing the fact that the Napa leather option on this vehicle was a significant upgrade which is not found often on these vehicles. I was never offered a refund, so once again Mazda of Palm Beach has misrepresented the facts relating to this transaction. A reputable dealer would never tell the customer that they take no responsibility for the accuracy of the window sticker and the advertisements placed on Cargurus and AutoTrader. The fact that the vehicle was priced under Kelly Blue Book is no excuse for misrepresenting what equipment is on the vehicle. Reputable dealers do make mistakes, but when that happens they take responsibility for them, they don't try to pass the blame to some other third party. The fact that the dealer contracts with a third party for preparation of advertising and window stickers does not relieve the dealership of the responsibility to make sure that the information is correct. Mazda of Palm Beach needs to own up to their mistake and make it right. The NAPA leather option on this vehicle costs $1600, which is not an inconsequential amount when one is buying a car. Furthermore, your response does not address the fact that Mazda of Palm Beach advertised that this vehicle had an MSRP of $52K when the actual MSRP was $47.5K. That is a material misrepresentation! I guess the message that any potential Mazda of Palm Beach customers should take away from this review is that Mazda of Palm Beach takes no responsibility for the accuracy of its advertising and promotional materials or of the accuracy of window stickers that it puts on its used vehicles. Is that really the message you want to send to potential customers?

Jan 10, 2020 -

Mazda of Palm Beach responded

Thanks so much for the follow up. A GLC 300 is a Mercedes Benz Truck not in their car line up its classified by Mercedes as a" Truck SUV ". Neither here nor there. The outside company and software company that decodes those stickers based on VIN decoding Software not by manual entries whatsoever. The sticker if you would like we can email you a copy of says nappa leather and in optional equipment says " MB Tex Upholstery " This is a software error as the truck cannot have both. We have reached about to Vauto and Dealer Inspire to have these issues corrected and they have resolved the issue 2 weeks before this review was every made. We move very quickly with issues at our family owned and operated store. We work extremely hard to keep the outside companies we have to use as accurate as possible but understand there no company or software is perfect. Once we found out about the issues without skipping a beat we reached right back out to you to make it right as we always will. We are the highest ranked Mazda Store in the entire east coast and work relentlessness at keeping our customers safe and happy You say you were never offered a refund , if you would like I can send you over the phone call recording of our sales managers offering you that refund. Which you replied that our offer " 350 Is Not Enough " We apologize for your feeling on the matter but we feel we have went above and beyond on the purchase price almost 5k under book value and the service we offered you after the sale. Thank you again for your business !

Jan 10, 2020 -

jrmiller2 responded

A $350 gift card is not a refund and $350, which is 1% of what I paid for the vehicle, is certainly not adequate compensation to me and my wife for the mistake that Mazda of Palm Beach has acknowledged was made by their contractor for which Mazda of Palm Beach is responsible. It is good to hear that you have worked with your contractor to resolve this issue so that other customers will not be mislead by incorrect information on your window stickers, but my wife and I would not have purchased this vehicle if we had known that it did not have a Napa leather interior, a $1600 option. I think a reasonable resolution of this issue would be for Mazda of Palm Beach to refund the $1000 dealer fee, which is what I have previously suggested as a resolution of this issue. I am both surprised and disappointed that although Mazda of Palm Beach has acknowledge that as a result of a mistake by their contractor both their salesman and the window sticker on the vehicle I bought incorrectly represented that the vehicle had a Napa Leather interior, a $1600 upgrade option, Mazda of Palm Beach is unwilling to properly compensate me for their mistake, as any reputable dealer would certainly do. If you are considering buying a car from Palm Beach Mazda ask yourself this question - "Do I really want to buy a car from a dealer who says they are not responsible for the accuracy of their advertising on CarGurus and AutoTrader or the accuracy of the window stickers that they put on their pre-owned cars? Is it acceptable to you that if this information that is provided to you is incorrect that the sales managers tells you that you should have read the disclaimer in the fine print at that bottom of the window sticker. Ask your self, is this a dealer I can trust?

January 07, 2020

M3 Just Right JD and the guys worked with me on the price and stayed late to get the deal done (about 90 minutes after close). I ended up with exactly what I wanted More

by mdrodebaugh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Cekovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Will Rejouis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John "JD" Duenskie
Jan 09, 2020 -

Mazda of Palm Beach responded

Thank you so much for the kind words . Volume Pricing Made Us The Number One Mazda Store In Florida and Customer Service Keeps Us There !

January 07, 2020

I met with salesman, Matt Sage. Matt was friendly, professional, listening and above all, I would recommend him to anyone. Closing of call sales went extremely well unfortunately I do not remember the More

by Jghigbie
Recommend Dealer
Yes
Employees Worked With
Matthew Sage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rodney Maharrey
Jan 09, 2020 -

Mazda of Palm Beach responded

Thank you so much for the kind words . Volume Pricing Made Us The Number One Mazda Store In Florida and Customer Service Keeps Us There !

January 06, 2020

I have been with the same dealership for 15 years and decided to check out Mazda of Palm Beach on a whim. I am so glad that I did because what I found there was a great team who went above and beyond to More

by Jillian
Recommend Dealer
Yes
Employees Worked With
Ben Cekovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Will Rejouis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil Schleede, John "JD" Duenskie
Jan 09, 2020 -

Mazda of Palm Beach responded

Thank you so much for the kind words . Volume Pricing Made Us The Number One Mazda Store In Florida and Customer Service Keeps Us There !

January 05, 2020

I’m so very happy with my purchase! The Cx5 is a joy to drive! Jay was absolutely wonderful! I couldn’t have been more happy with his professionalism and patience. He checked everything off my wish list! E More

by Bchbumm79
Recommend Dealer
Yes
Employees Worked With
Jay Rossow, Rodney Maharrey
Jan 09, 2020 -

Mazda of Palm Beach responded

Thank you so much for the kind words . Volume Pricing Made Us The Number One Mazda Store In Florida and Customer Service Keeps Us There !

January 05, 2020

I had a pleasant experience here, everyone was very friendly. I was assisted by Giullo, he was so helpful, very knowledge and helped me to find exactly what I was looking for! So thankful :) More

by Areye97
Recommend Dealer
Yes
Employees Worked With
Giullio Ugarriza
Jan 09, 2020 -

Mazda of Palm Beach responded

Thank you so much for the kind words . Volume Pricing Made Us The Number One Mazda Store In Florida and Customer Service Keeps Us There ! Welcome To The Family !!!

January 05, 2020

Ben, Tevin and the entire sales and finance team were so wonderful to work with. Everyone worked to get us in and out as quickly as possible, and were respectful of our budget requirements. 10/10 would re More

by ashepherd1245
Recommend Dealer
Yes
Employees Worked With
Ben Cekovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Will Rejouis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jennifer - Cashier, Tevin Gibbs
Jan 09, 2020 -

Mazda of Palm Beach responded

Thank you so much for the kind words . Volume Pricing Made Us The Number One Mazda Store In Florida and Customer Service Keeps Us There !

January 05, 2020

Go to Mazda of Palm Beach for your new Mazda!!! Last year i was looking for a new car. We went to multiple dealerships and always left frustrated. Our last hope was Mazda because we had; had one in More

by Vanessa A
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tevin Gibbs, Rodney Maharrey
Jan 09, 2020 -

Mazda of Palm Beach responded

Thank you so much for the kind words . Volume Pricing Made Us The Number One Mazda Store In Florida and Customer Service Keeps Us There !

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