Mazda of Orland Park - Service Center

2010 CX9 Mazda Service - Purchased 1/2014 Went in for a leak issue. Turns out it was the PTU Unit. Would cost $1554 to repair. Of course they also found other issues, such as tie rod which Went in for a leak issue. Turns out it was the PTU Unit. Would cost $1554 to repair. Of course they also found other issues, such as tie rod which required alignment and rear axle seal replacement total repair $2000, asked if that included labor/parts and he said yes. Did some research and found out PTU was a known issue as of 4/2014. Unfortunately, it took my car until 103k miles which is over the 100k mile CPO warranty (expire 1/23/17). I called corporate to complain and they gave me a $400 credit. I felt it was a known issue and still should have been 100% covered under CPO warranty. When I picked up the vehicle they added sales tax which I was then told was not included in total estimate. They need to clarify the estimate does not include tax. So I felt my $400 credit was down to $300. They did give me a loaner which helped me to commute to work. As they say, stand behind your product! Love my CX9 and thought about trading it in without paying for reapirs and buying something new but I just couldn't let it go. ZOOM ZOOM!! More

Mazda service The service at CJ MAZDA it exellent. They're very thorough and the service desk staff is very knowledgeable. I've had my car since April and I get fr The service at CJ MAZDA it exellent. They're very thorough and the service desk staff is very knowledgeable. I've had my car since April and I get free oil changes and washes for a year. Also,they are persistent when it's time for maintenance checks. More

Very Efficient The staff is very pleasant, and the wait time was minimal. You have a nice waiting area with a great coffee selection. I am impressed! The staff is very pleasant, and the wait time was minimal. You have a nice waiting area with a great coffee selection. I am impressed! More

Excellent, the girl who took care of me was great Great service, guick and excellent services while you wait, bagels, water coffee, doughnuts. The young lady who checked me in was so sweet and very ni Great service, guick and excellent services while you wait, bagels, water coffee, doughnuts. The young lady who checked me in was so sweet and very nice More

Under construction I made the appointment on line on short notice for a Saturday before Labor Day. I was somewhat worried that I wouldn't be able to do that, but it was I made the appointment on line on short notice for a Saturday before Labor Day. I was somewhat worried that I wouldn't be able to do that, but it was not a problem. I arrived at the appointed time and was taken care of immediately. Was able to go upstairs to the waiting area and work puzzles until it was done. Everything was explained to us, regarding what they had checked and the status. My only complaint is that they have been under construction forever. The intake area of the shop is little more than some metal studs, upstairs is large sheets of plywood. Not a pardon our dust, or any explanation regarding what they are doing. This has been going on all summer. Get it done people, or at least explain what you are going. More

Great customer service. This was my first service appointment for my new vehicle. Great experience. The only negative comment would be my windows were full of water spots a This was my first service appointment for my new vehicle. Great experience. The only negative comment would be my windows were full of water spots after my car was washed. More

Customer friendly, record keeping error Third oil change at the dealership, but it was stated, they have no previous record of past oil changes. I have paper copies of said oil changes in ca Third oil change at the dealership, but it was stated, they have no previous record of past oil changes. I have paper copies of said oil changes in car. Last oil change in late April, maintenance reminder light was also not turned off. Very friendly, properly documented this oil change, but obviously shouldn't have occurred in the first place for prior 2 consecutive oil changes. More

No appointment I was in Orland Park when my Mazda 6 started to run rough. Edyta got the car in, serviced and I was out in about an hour. While there I ordered a acce I was in Orland Park when my Mazda 6 started to run rough. Edyta got the car in, serviced and I was out in about an hour. While there I ordered a accessory part I wanted, easy and helpful process. More

Quick effecient service!! I was in for my scheduled maintenance on my Mazda3 .. wasn't able to even make a dent in my book before my car was ready for me! ... very, very, happy I was in for my scheduled maintenance on my Mazda3 .. wasn't able to even make a dent in my book before my car was ready for me! ... very, very, happy with CJ Wilson Mazda of Orland Park!! More