Mazda of Orland Park

did a good job but I was happy with the service. I liked that they include your first three oil changes upon lease or purchase. But from my previous experience with othe I was happy with the service. I liked that they include your first three oil changes upon lease or purchase. But from my previous experience with other dealers tire rotations where free and included with oil changes. Unfortunately, this dealership charged me around 25$ dollars to rotate my tires... odd. More

Wonderful experience After exhaustive research and test drives i kept coming back to mazda. The quality and craftmanship and reviews on the cx3 lured me to buy. Cj wilson After exhaustive research and test drives i kept coming back to mazda. The quality and craftmanship and reviews on the cx3 lured me to buy. Cj wilson was a fanrastic no hassle buying experience. The sales lady sandy was knowledgable and educational. She made purchasing a new mazda non stressful and fun. More

Great car buying experienxe I had been looking for an suv for a few weeks, it popped up that they had a used Ford Explorer that was in my price range. I convinced my husband to g I had been looking for an suv for a few weeks, it popped up that they had a used Ford Explorer that was in my price range. I convinced my husband to go take a look at it. We show up and were immediately greeted by the used car manager (sorry I forgot your name ). I had told them I had called the day prior and talked with Dan about it. They tried to locate Dan and he was busy at the moment, so they sent us with another sales guy to take a look at the truck. Dan became available and we asked about numbers and what they could do to help us. We were going to trade in my husbands car (which was maybe worth 500 bucks) but my husband wasn't sold on getting the truck. The sales a manager came out and made a deal for his car that had us sold on getting the truck that day. They went above and beyond trying to help us get the best deal we could possible so we could walk out that day with the Ford Explorer. Every single one of them were super friendly and asking if we were thirsty and okay. Making us feel comfortable. When I'm ready for my next car, I know where I will be going to buy. CJ Wilson Mazda of Orland park was awesome and made our car buying experience super easy! Thank you all! More

In and Out I generally try to get a Saturday Appointment but unable to do so. I spoke with George and he made me a weekday appointment before going to work. I I generally try to get a Saturday Appointment but unable to do so. I spoke with George and he made me a weekday appointment before going to work. I thought it would take half my day, but to my surprise my 9 am appointment was over and done by 10:00. Thanks! More

Fast and efficient Called cause I was in the neighborhood they said no problem bring it in. I dropped it off they nit only droppped me off to meet my parents for lunch Called cause I was in the neighborhood they said no problem bring it in. I dropped it off they nit only droppped me off to meet my parents for lunch but picked me back up after. That is going above and beyond! Thank you for the amazing service!!! More

Terrible Business Manager Overall, the actual sales process was standard. I was pretty happy with my sales person, Loui, as he was willing to work with us on price through the Overall, the actual sales process was standard. I was pretty happy with my sales person, Loui, as he was willing to work with us on price through the sales process and continued to be accommodating after the fact. However, the Business Manager which I worked with, Tangi Griggs was absolutely horrible. She was rude, unaccomodating, and continually unresponsive. She failed to fully explain all of the paperwork I was signing at the point of sale - as she explain one document as an acknowledgement form, and I later found out that i actually signed for something that was costing me $300. She flew through everything I was signing to get me out of her office as quickly as possible, and never did she indicate that one of the documents was actually costing me additional money. There were some issues with a settlement check I was to receive from insurance and everytime I reached out to give her status updates she was rude to me and acted as if I was not doing everything I could to get them their money as soon as possible. At one point, to try and resolve an issue with the bank, the customer service representive from the bank asked if i could try and conference the dealerships business manager in so they could speak directly. When I reached Tangi, she refused to speak with them and told me "I'm not the cashier so I don't know how they run these transactions", again acting as if I was only further inconveniencing her. I sent her multiple emails through the entire process regarding either further status updates on the down payment or asking her questions about what I could personally do for them to try and ease this process, as I was fully aware it was not ideal - all emails went unresponded to. I would love to be able to recommend this dealership, as I am very pleased with my purchase, however, the customer service shown by that dealership is seriously lacking and I would not recommend to anyone. More

good service but too expensive!!!!!!!! I was happy to call 2 days prior and get an appointment on a Saturday for service. I dropped off my car and they called within 20 minutes to tell me I was happy to call 2 days prior and get an appointment on a Saturday for service. I dropped off my car and they called within 20 minutes to tell me what was wrong (the brakes), I had in addition an oil change and my tires rotated. My bill was over $500!!!!! The whole service didn't take 1-1/2 to 2 hours long which I was happy for but I was so shocked on the price. $200 in labor! I wish I made over $100 an hour! More

Excellent Purchase Brandon was amazing from start to finish and I love my new vehicle! He fought hard so that we could get to the price we wanted. Brandon was amazing from start to finish and I love my new vehicle! He fought hard so that we could get to the price we wanted. More

Service department review .The dealership was extremely busy and I was told but Edyta that it would be a 2 hour wait, she got me in and out of there within 30 minutes! She is .The dealership was extremely busy and I was told but Edyta that it would be a 2 hour wait, she got me in and out of there within 30 minutes! She is by far the best employee the dealership has, she has always taken great care of me. More

Overall good service but I was left wanting My service experience went well. Although when I had bought the car 4 months ago, it was dirty from the inside, and there was a minor scratch on drive My service experience went well. Although when I had bought the car 4 months ago, it was dirty from the inside, and there was a minor scratch on driver's door and I was promised that the interior would be detailed, and the scratch would be buffed the next time I'd bring the car in. So when I went this time for my 4 month service visit, I reminded them about this, but sadly no cleaning was done from the inside and the scratch was also not looked at. the oil change and exterior cleaning was good thought. I would have been happier if they had kept their earlier promise. More