Mazda of Orland Park

I came in ready to buy, approval in hand and the manager only offered 3000 for a vehicle that was appraised well over 8000. He stated the transmission sounded weird which made no sense. It was a terrible ex only offered 3000 for a vehicle that was appraised well over 8000. He stated the transmission sounded weird which made no sense. It was a terrible experience especially since the same vehicle I want is still listed. Updated review…….. I had an absolutely terrible experience with Mazda of Orland Park. In March 2021, I went with my father and the owner of the dealership provided a very horrible experience in which I decided to detail in a google review. Fast forward to November, my father and I decided to try the dealership again. We had new circumstances and went through the process fairly quickly and fairly well with the finance manager, however once the documents were signed the vehicle was ready to be driven off the lot as my own, the finance manager comes in with a printout of my review to say do I remember writing the review, why would I come back if I had a bad experience, and if I’m going to change the tune of my review. At this point I’m confused because all of my paper work is done and now I’m being chastised about a review of my experience. The finance manager which was the only woman in the office, said please just say sorry, he’s mad. He wants you to apologize and say you are not going to write another review. We don’t sell cars to unhappy people. At that point, John who says he owns the dealership, stated he took the review personally because he has children. Again saying he understands why my review was written but he doesn’t agree that I wrote the review. After 30 minutes of going back and forth the manager finally just I want you to say you’re not going to write another review and let’s leave as friends. As a consumer, at this point I’m floored. Im embarrassed and upset because I’m feeling like I’m begging for a vehicle I have already outright purchased. John want to shake my hand and at which point I decline politely and said I rather not at this time because naturally you again have ruined my experience. Then he says forget it you can’t have the car. You’re not happy. At this point my father and I are floored. The purchase was complete. I’m only grateful that I did not allow them to run my credit again because I walked in with my own pre-approval. This was the most embarrassing, horrible experience car shopping. Again as a consumer if someone tries your establishment after a bad experience, you should thank them and try to better their experience. This dealership just doesn’t have any class, any respect, and seemingly from their reviews on google this is the new approach they take with their customers who they claim to treat like family. -- More

Bought my 2014 Subaru Forester and the process was smooth as can be. Eric Vates and Bart did a great job with the selling price and approval. Highly recommend Mazda of Orland park. as can be. Eric Vates and Bart did a great job with the selling price and approval. Highly recommend Mazda of Orland park. More

The people at Mazda in Orland have been great. Fast efficient service and never any issues with sales or service. Purchased multiple cars from them. efficient service and never any issues with sales or service. Purchased multiple cars from them. More

Marta was AMAZING! She was very knowledgeable about the vehicles and finance options. She got me a great deal on APR -WAY lower than I had expected! She provided me with warranties that were useful and did vehicles and finance options. She got me a great deal on APR -WAY lower than I had expected! She provided me with warranties that were useful and didn't try to push anything unnecessary at all. She treated me and my niece with kindness and respect, and was so very fun to work with too! I loved that she took the time to break everything down and explain things to me in detail. I would highly recommend Marta to anyone and everyone I know! More

Great buying experience Great experience. Mike was not pushy at all and got me in the exact model I was looking for at a great price. Hopefully the first of many Mazda’s. Great experience. Mike was not pushy at all and got me in the exact model I was looking for at a great price. Hopefully the first of many Mazda’s. Dave made the purchase nice and easy as well. All around great people!! More

CPO Crap - Disappointment with this Dealership and CPO Very disappointed. Buyer beware of Mazda's CPO program and how much this dealership stands behind it. Bought a car a couple weeks ago from this deal Very disappointed. Buyer beware of Mazda's CPO program and how much this dealership stands behind it. Bought a car a couple weeks ago from this dealership. Had the car inspected the week after purchase. Tire tread was at 4/32 - but the dealer claimed "when we certified it we show it at 5/32". Had to drop $1000 on new tires. Battery has to show 12.4 volts to be CPO. The cold cranking amps can be less than 50% of the battery life and STILL be CPO. Had to purchase a new battery. The wheel alignment is a visual check for CPO - how about put it on the rack and check it? Had to get the alignment corrected. Comment from the service department was "everything met the minimum requirements so we certified the car". Again more crap. Mazda will also add another $1,200 to $1,500 to the price of the car for the CPO. On our first experience there, my son and I walked out of the dealership while signing the paperwork because the salesman told us the factory warranty was still in affect, however we found out (while signing everything) the factory warranty was NOT in effect because the car was made a year earlier. They also attempted to add in $400 for theft insurance - which I caught at time of signing the papwerwork!! I will never purchase another car from this dealership again. More