Mazda of Orland Park

Dealership only cares about reviews. If you write an unfavorable review, they will not sell you a car. Will allow you to go through full paper work and bully you into not writing another review before t unfavorable review, they will not sell you a car. Will allow you to go through full paper work and bully you into not writing another review before they give you a vehicle. More

We already determined what model, trim, and a prioritized list of colors in the car we were looking for. Called dealership and spoke to Adam, who eventually was our sales rep. I inquired about CX-5 inventory list of colors in the car we were looking for. Called dealership and spoke to Adam, who eventually was our sales rep. I inquired about CX-5 inventory and found what we were looking for. Arriving at the dealership, we felt like we were in a 5-star resort lobby. Its' clean, open floor plan is very welcoming. Knowing the car buying process takes on average 2 1/2 to 3 hours, we knew this will be a pleasant environment to be in. Adam offered us to test drive the car without him. After returning we had a few more question. He is very knowledgeable and at no point did we feel pressure buy. Secretly, we were eyeing floor model which we ended up buying. After a few adjustments to the bill of sales we agreed to buy. Note: At the time of writing this review, Adam is not listed as a sales rep to rate, but we give him 5 stars Marta, who processed the paperwork is also great. She confirmed a few numbers and explained each part of the process (car title, license, etc.). The whole car buying experience when smooth. We recommend visiting this dealership and connecting with Adam and Marta. They are a great pleasure to work with and the dealership is a great place to be in. Pro tip: Make sure you know what car you exactly want (trim, color, etc.). Do an internet search "car bill of sales". It will help with negotiating. Good luck!! More

A complete RACIST! Disrespectful, Unprofessional, and Unintelligent. Worse Experience ever. Check Google Review 11/12 Unintelligent. Worse Experience ever. Check Google Review 11/12 More

I came in ready to buy, approval in hand and the manager only offered 3000 for a vehicle that was appraised well over 8000. He stated the transmission sounded weird which made no sense. It was a terrible ex only offered 3000 for a vehicle that was appraised well over 8000. He stated the transmission sounded weird which made no sense. It was a terrible experience especially since the same vehicle I want is still listed. Updated review…….. I had an absolutely terrible experience with Mazda of Orland Park. In March 2021, I went with my father and the owner of the dealership provided a very horrible experience in which I decided to detail in a google review. Fast forward to November, my father and I decided to try the dealership again. We had new circumstances and went through the process fairly quickly and fairly well with the finance manager, however once the documents were signed the vehicle was ready to be driven off the lot as my own, the finance manager comes in with a printout of my review to say do I remember writing the review, why would I come back if I had a bad experience, and if I’m going to change the tune of my review. At this point I’m confused because all of my paper work is done and now I’m being chastised about a review of my experience. The finance manager which was the only woman in the office, said please just say sorry, he’s mad. He wants you to apologize and say you are not going to write another review. We don’t sell cars to unhappy people. At that point, John who says he owns the dealership, stated he took the review personally because he has children. Again saying he understands why my review was written but he doesn’t agree that I wrote the review. After 30 minutes of going back and forth the manager finally just I want you to say you’re not going to write another review and let’s leave as friends. As a consumer, at this point I’m floored. Im embarrassed and upset because I’m feeling like I’m begging for a vehicle I have already outright purchased. John want to shake my hand and at which point I decline politely and said I rather not at this time because naturally you again have ruined my experience. Then he says forget it you can’t have the car. You’re not happy. At this point my father and I are floored. The purchase was complete. I’m only grateful that I did not allow them to run my credit again because I walked in with my own pre-approval. This was the most embarrassing, horrible experience car shopping. Again as a consumer if someone tries your establishment after a bad experience, you should thank them and try to better their experience. This dealership just doesn’t have any class, any respect, and seemingly from their reviews on google this is the new approach they take with their customers who they claim to treat like family. -- More

Bought my 2014 Subaru Forester and the process was smooth as can be. Eric Vates and Bart did a great job with the selling price and approval. Highly recommend Mazda of Orland park. as can be. Eric Vates and Bart did a great job with the selling price and approval. Highly recommend Mazda of Orland park. More

The people at Mazda in Orland have been great. Fast efficient service and never any issues with sales or service. Purchased multiple cars from them. efficient service and never any issues with sales or service. Purchased multiple cars from them. More

Marta was AMAZING! She was very knowledgeable about the vehicles and finance options. She got me a great deal on APR -WAY lower than I had expected! She provided me with warranties that were useful and did vehicles and finance options. She got me a great deal on APR -WAY lower than I had expected! She provided me with warranties that were useful and didn't try to push anything unnecessary at all. She treated me and my niece with kindness and respect, and was so very fun to work with too! I loved that she took the time to break everything down and explain things to me in detail. I would highly recommend Marta to anyone and everyone I know! More

Great buying experience Great experience. Mike was not pushy at all and got me in the exact model I was looking for at a great price. Hopefully the first of many Mazda’s. Great experience. Mike was not pushy at all and got me in the exact model I was looking for at a great price. Hopefully the first of many Mazda’s. Dave made the purchase nice and easy as well. All around great people!! More