Mazda of Orland Park

They returned my vehicle with damge. Since I purchased my vehicle in 2007, I have had my vehicle serviced at the dealership for all work. On 8/4/17, I dropped my vehicle off for a routin Since I purchased my vehicle in 2007, I have had my vehicle serviced at the dealership for all work. On 8/4/17, I dropped my vehicle off for a routine oil change. Upon returning to pick up my vehicle, I observed a fresh gouge on the front bumper. When I returned to the service counter, I was asked for my copy of the service papers. A review of the papers revealed that no damage was listed anywhere on the front bumper when the vehicle was initially dropped off and inspected. The service person then offered to "buff" the damaged area. The vehicle was then returned to me with no change to the damaged area. I never received an apology or compensation for the damage. So I apparently paid to have my oil changed and my vehicle damaged. I can get that type to poor service anywhere, and cheaper. More

Customer Centered! Top Shelf! My wife and I felt welcomed from the moment we entered the door. Greeted promptly, treated as people whose lives and experiences were important. We we My wife and I felt welcomed from the moment we entered the door. Greeted promptly, treated as people whose lives and experiences were important. We were their focus. We felt listened to and respected. All staff there acted human and were real not just 'playing the part." More

Never Better Been purchasing autos for over 50 years. I'd come to equate the " buying experience" with a seemingly never ending root canal. And then I went to C. Been purchasing autos for over 50 years. I'd come to equate the " buying experience" with a seemingly never ending root canal. And then I went to C. J. Wilson Mazda in Orland Park, Il. I expected the typical three hour ordeal. What I received was a professional and well organized presentation which culminated in my leaving the showroom with my new Mazda in less than two hours. I could not be happier. More

Elated Rarely have I ever been impressed by a dealer service center, but this was by the best experience I have ever head. My service advisor was extremely Rarely have I ever been impressed by a dealer service center, but this was by the best experience I have ever head. My service advisor was extremely fast and efficient getting me set up in the system, appreciative of my business, and pleasant first thing on a Saturday morning. To top it off, she said it would be about an hour and it took just shy of 50 minutes. Based on historical experience I would have added at least 30 minutes to the appointment. Again, couldn't be happier! More

great service It was our great experience working with Sandy. She gave us a great deal on our 2017 CX-5 which fits right in our budget. She gave us the complete inf It was our great experience working with Sandy. She gave us a great deal on our 2017 CX-5 which fits right in our budget. She gave us the complete information about the deal with out any hidden information.. I would refer any body who wants to buy or lease Mazda go to C J Wilson and ask for SANDY. Thanks you Sandy. More

Trade in / Purchase with ease We called and described our wishes for a new car. The information provided was 100% what we wanted.We met, discussed the available vehicles and drove We called and described our wishes for a new car. The information provided was 100% what we wanted.We met, discussed the available vehicles and drove them. All worked with us. More

The place to buy a Mazda This is a beautiful dealership. Excellent service. Everybody is so nice and helpful. Once you walk into the place the first thing you should do is ask This is a beautiful dealership. Excellent service. Everybody is so nice and helpful. Once you walk into the place the first thing you should do is ask to speak to Sandy Tydd. She offered us the best buying experience that we ever had without a doubt. Not mention an excellent deal. She is the most unsalesperson like salesperson we have ever met. Down to earth and cares about her customers. Over all highly recommended. More

Great experience buying a 2017 Mazda 3 Sport I originally went to the Mazda dealer by my house, Hawk Mazda of Joliet, to pick out my first car. It was nice to start I picked a car, but they didn' I originally went to the Mazda dealer by my house, Hawk Mazda of Joliet, to pick out my first car. It was nice to start I picked a car, but they didn't have the color I wanted. It was a Saturday that I went, and the sales associate said it's no problem and that they'd have the color I wanted by Monday. That was perfect because I wasn't going to be able to go in until Tuesday morning anyways. However, that was not how it worked out when I went on Tuesday they still didnt have the car, and from what I witnessed they didn't even start looking for the car until I called and said I was on my way. So then the finance guy is trying to convince me to get it in a different color that they had on the lot, or an upgraded version. At that point I was extremely frustrated and unhappy, and left that dealership. Then I found out that the Mazda in Orland had the exact car I wanted, and although it was 45 minutes from my house it was worth the drive. So I called and told them about my awful experience and they were extremely polite and did as much as they could for me over the phone. When I got there all I had to do was sign paperwork, pick out what kind of insurance I wanted and drive off in my brand new car. They made it a fast and easy hassle free process, and I would definitely recommend going there. More

Wonderful, care free, 1st time car buyer C J Wilson Mazda in Orland Park Illinois is the best. Stress free buying. Nice and clean atmosphere. No pressure. You will love them. The salesman C J Wilson Mazda in Orland Park Illinois is the best. Stress free buying. Nice and clean atmosphere. No pressure. You will love them. The salesman Larry really helped me ,the last step of the process he sat with my seven-year-old son to make sure I can focus on my purchase not on my child. I really appreciate that. More

Best Car Care by a Dealer Service department is the best! They take care of you from the minute you drive up. Stayed in service lounge and waited until car was ready. Free Car Service department is the best! They take care of you from the minute you drive up. Stayed in service lounge and waited until car was ready. Free Car Wash every visit! More