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Mazda of Orange

Orange, CA

4.9
453 Reviews

1360 W. Katella Ave

Orange, CA

92867

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Showing 453 reviews

February 26, 2024

Very helpful very straightforward very good to cooperate with, everything just goes very smoothly, thanks Jacob Mouradian More

by Hong Yang
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jacob Mouradian
Feb 28, 2024 -

Mazda of Orange responded

Hi Hong Yang, thank you for the kind words! We are delighted to hear that you found our service helpful and straightforward. We strive to make the process as smooth as possible for our clients. We appreciate your feedback and look forward to working with you again in the future. Regards, David Johnson General Manager djohnson@mazdaoforange.com

February 26, 2024

I visited the Mazda service desk today and had an unpleasant experience with William, one of the associates. This isn't the first time I've encountered this issue with him. His attitude and lack of c More

by marlyn munguia
Service Communication
Recommend Dealer
No
Employees Worked With
William Hamilton
Feb 29, 2024 -

Mazda of Orange responded

Marlyn, We understand how crucial excellent customer service is, and it's disappointing to hear that William's attitude did not meet our standards. Rest assured, we take your concerns seriously, and we will address this matter promptly with our management team. We appreciate you bringing this to our attention and for giving us the opportunity to improve. Please know that your satisfaction is our top priority, and we are committed to ensuring that all of our customers receive the exceptional service they deserve. If you would like to discuss this matter further or explore potential solutions, please feel free to contact Customer Service Ambassador, Hector Partida at 714-516-6320 or hpartida@mazdaoforange.com. Again, I apologize for any inconvenience caused, and we hope we can find a resolution that meets your satisfaction. Regards, David Johnson General Manager djohnson@mazdaoforange.com

February 24, 2024

Time and Time Again Kudos to Mohammed Abdo,Paisley Petruzzelli and Ivan for their Outstanding superb services thanks again guys. More

by 2013 MAZDA 3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Technician Ivan, Mo Abdo, Paisley Petruzzelli
Feb 28, 2024 -

Mazda of Orange responded

Thank you for always choosing us! We look forward to continuing to deliver excellent service! Until next time. Regards, David Johnson General Manager djohnson@mazdaoforange.com

February 22, 2024

Sales person was very patient with us at looking at the various trim levels of cars More

by fuchsd95
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vinh no last name, Steve Choi, Matt Franco, John Weber
Feb 23, 2024 -

Mazda of Orange responded

Thank you for taking the time to share your positive experience with us, fuchsd95! We are thrilled to hear that our sales team provided you with excellent service. If you have any further questions or need assistance, feel free to reach out. We appreciate your feedback! Regards, David Johnson General Manager djohnson@mazdaoforange.com

February 21, 2024

Great buyer experience. Our sales associate Jacob M. Helped us through the entire process and made the entire experience easy. If you’re looking for a new or used car give M More

by crchapman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jacob Mouradian
Feb 21, 2024 -

Mazda of Orange responded

Welcome back crchapman, and congratulations on your new ride! We are so proud of Jacob for delivering a wonderful experience. We look forward to working together again in the future! Regards, David Johnson General Manager djohnson@mazdaoforange.com

February 19, 2024

The people are all very friendly and respectful. The dealership is beautiful bathroom was spotless More

by Encalade
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Choi, Lavel Darty
Feb 21, 2024 -

Mazda of Orange responded

Encalade, thank you so much for your kind words! We're thrilled to hear that you had a positive experience at our dealership. We take pride in providing top-notch customer service and maintaining a clean environment for all our visitors. We look forward to serving you again in the future! Regards, David Johnson General Manager djohnson@mazdaoforange.com

February 16, 2024

Pleasant atmosphere and very efficient and helpful staff for auto service. Would be happy to recommend Orange Mazda service department to anyone. More

by hmccarthy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Hamilton, Tom Owens
Feb 19, 2024 -

Mazda of Orange responded

Hi hmccarthy, thank you for taking the time to share your positive experience with us! We're thrilled to hear that you found our staff efficient and helpful. Recommendations like yours mean the world to us. We look forward to serving you again in the future. Regards, David Johnson General Manager djohnson@mazdaoforange.com

February 16, 2024

I just wanted to take a minute to rate my recent experience at Mazda of Orange. As you can see I gave it 5 Stars. This was a very smooth process from beginning to end. More specifically I would like More

by Ricardo Fletes
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Manager
Feb 19, 2024 -

Mazda of Orange responded

Thank you for your wonderful rating, Edgar! We are so lucky to have a great team & we love to hear you enjoyed your visit with us. Congratulations on your purchase & welcome to the family! Regards, David Johnson General Manager djohnson@mazdaoforange.com

February 14, 2024

Nice experience at Mazda of Orange. We didn’t feel very pressured and the sales team was pretty fair. More

by scrubsgrl13
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lena Pham, Bobby Velto, Devin Kant
Feb 15, 2024 -

Mazda of Orange responded

Hi, scrubsgrl13! Thank you for sharing your positive experience at Mazda of Orange. We're glad to hear that our sales team made you feel comfortable and that there was no pressure. We appreciate your feedback and hope to see you again soon! Regards, David Johnson General Manager djohnson@mazdaoforange.com

February 14, 2024

Our sales person Adrian was awesome along with his manager Tony. It took us about 2 hours to get to the dealership since we had a bit of a drive to get to there. He was in constant contact with us fro More

by heugenio14
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Bobby Velto, Tony Luevanos, Adrian Garcia
Feb 16, 2024 -

Mazda of Orange responded

Thank you for sharing your experience with us. We greatly appreciate your feedback and are thrilled to hear that Adrian and Tony provided excellent service and that you found the car buying process satisfactory overall. We apologize for any inconvenience caused by the upselling of unnecessary items. Customer satisfaction is our top priority, and we understand the importance of transparency and choice in the purchasing process. Your feedback regarding allowing customers to choose which items to add to their loan is valuable and will be shared with our team for further consideration. We're glad Bobby was able to address your concerns and answer your questions effectively. Your satisfaction is important to us, and we will strive to improve our processes based on your feedback. If you have any further questions or concerns, please don't hesitate to contact Customer Service Ambassador, Hector Partida at 714-516-6320 or hpartida@mazdaoforange.com. Thank you again for choosing our dealership. Regards, David Johnson General Manager djohnson@mazdaoforange.com

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