Mazda of Orange

WRONGED EXPERIENCES If I could put less than a star I would. I bought my car in December of 2015. When I purchased my car everyone was super nice and accommodating wh If I could put less than a star I would. I bought my car in December of 2015. When I purchased my car everyone was super nice and accommodating which make sense because they are a business and all they really want is a sale and commission. About a year later in 2016 I was driving on the freeway and a ladder fell off of a truck and hit the front side of my car and the undercarriage. At first, I did not notice anything wrong with my car; there were no scratches or damage to the front end and from what I thought everything was ok. I brought my car in a few days later when I noticed that my gas gauge was fluctuating. When I got there an employee by the name of Eric was assisting me and he stated: "it is probably just the way you are driving". I told him what previously happened and instead of opting to take my car to the service lot and take a look he stated, "we are busy today if it continues to happen just come back and maybe there will be something we can help you with". The problem continued and so I returned a day later to have them evaluate my car. Eric tried to help me again but I asked for someone different who would not dismiss me and actually listen to what I had to say. Edgar or Edward came out to assist me and took my car straight to the back. SURE ENOUGH it was not my driving and in fact, I had a punctured gas tank. Edgar took care of me from there on and everything was fixed from there. When you buy a Mazda you get an Advantage Preferred Package which is nice because when you come in to get service you get a complimentary car washed and they do a full work up on your car to make sure everything is in order. This was nice the first time around, but once I went after my car was purchased they either said they were too busy or it was an insane wait to be seen. I get it, its a business. But don't offer a service that you cannot deliver on. Continuing on with my story and why I am now writing. I took my car up to Mammoth a couple of weeks ago and when I got in my car and was heading down the mountain I noticed that on my media screen there was frostbite and icicles coming from the bottom corners of my screen. I took my car into Mazda of Orange yesterday 2/13/2019 and one service guy approached me and asked me what was going on with my car. I showed him the problem and he stated, "the media screen is going to be about $1500 dollars to fix including parts and labor. It is going to be about a two-hour wait but your best bet is to ignore it and fix it once your screen completely goes black." I left the dealership and pulled into a nearby gas station where I called Mazda Corporate and was put in contact with Chris. I let Chris know how I have been dismissed and treated by Mazda in the past and my experience yesterday he apologized and put me in contact with ELLE from Mazda of Tustin. I made my way to Mazda of Tustin and Elle took me right away and looked at my screen. As she was assessing the screen she stated to me that, "she has seen the issue before but it usually comes from the top of the screen rather than the bottom." She told me that Chris and she would be in contact with me regarding parts and what they could do for me. I received a call from Chris today stating that, "they would lower the price to $826.99 and Mazda would cover the rest." He also stated since my warranty expired in late December of 2018 there is nothing better they can do, but there is! What Mazda can do is actually take accountability and responsibility for this being a Manufacturing error and fix my screen! Why should I pay $826.99 for something they have reports of being a problem in the first place?! I am completely upset and outraged and at this point, I am ready to RETURN my first car and take the money I get from it somewhere else where the company will actually take responsibility and take care of me as a customer! More

Excellent. timely service. It was very easy to make a service appointment at my requested time. Greeted courteously on the phone. Very little waiting time on line. Erik, my serv It was very easy to make a service appointment at my requested time. Greeted courteously on the phone. Very little waiting time on line. Erik, my service rep (don't have his last name with me) was very helpful and informative. Vehicle ready when promised. More

OUTSTANDING SERVICE AND THOROUGH KNOWLEDGE AND EXPERTISE In 30 years I've never met a service manager that has as much extensive knowledge, professionalism and utmost concern for customer service as Sarah Po In 30 years I've never met a service manager that has as much extensive knowledge, professionalism and utmost concern for customer service as Sarah Posell. She outranks everyone by a long shot. This last service, she not only directed me to Erik, one of her employees, she followed up personally with everything as well as giving me sound advice regarding used car purchases and what questions to ask, etc., etc. Erik, who's new to Mazda of Orange was wonderful. He not only explained in detail in the terms I'd understand but he also went above and beyond the call of duty (at the direction of Sarah) and actually gave my older son a hands-on tutorial on the engine and how to keep it running smoothly Sincerely, Julie Franco Customer for over 10 years. More

Excellent Service Very helpful since the very first time we brought in our new Mazda CX-5. The second time was even a better experience. I had an issue with the Safety Very helpful since the very first time we brought in our new Mazda CX-5. The second time was even a better experience. I had an issue with the Safety features that I had mentioned when we brought in our vehicle for the 5,000 mile maintenance service. Eric reassured me that it was the computer and sensors waking up from the cold. That second time around, Eric had called me a Lyft to go home after dropping off my car after getting off of work to get some sleep until my car was ready. The third time was because they needed to keep our car to run further tests and issued us a rental which was covered on Mazdas behalf. One we picked up our vehicle Eric had explained in full detail what was going on with the car and why the sensors had been malfunctioning. Overall Eric made the inconvenience bearable. More

BAIT & SWITCH DECEPTIVE AND DISHONEST Saw car advertised on Autotrader. Went to the dealership met with Al in internet sales and drove the car with my wife, I also met with Al's sales mana Saw car advertised on Autotrader. Went to the dealership met with Al in internet sales and drove the car with my wife, I also met with Al's sales manager. Afterwards I agreed to pay the Autotrader advertised price. Al took me to his office to complete the paperwork. Halfway through completing the paperwork the sales manager came into the office and said there was a mistake and they would not sell me the car unless I purchased a dealer installed Alarm system for an additional 995 dollars. The car comes with an alarm system. Needless to say I was very upset and left. What makes it worse is this was a birthday gift for my wife and she was expecting me to drive home with her dream car. I checked Yelp and others have experienced the exact same scenario. More

Worst Dealer EVER! No Customer Service I had my Mazda towed to this dealer only for it to be dropped off somewhere in the back where NO ONE in the dealership knew it was. It took hours to l I had my Mazda towed to this dealer only for it to be dropped off somewhere in the back where NO ONE in the dealership knew it was. It took hours to locate the car and prolonged the time for them to fix my dead battery. The next day they refused to fix the battery because they claimed that a light was left on, which I know is not true...so long story short they wouldn't cover it under the warranty. I barely drive the car and I know a light was not left on. I will NEVER go to this dealership again! They have the worst customer service, they are not friendly, and they refuse to listen to their customers. I would recommend a different dealership because this one is terrible. This is the closest dealership for me, but I think I'll take the drive before EVER dealing with these people again! More

this was the worst customer service I ever had! Go to another dealership. They lied about the security system in the car and then our dealer quit a day after we purchased and no one would help us! T Go to another dealership. They lied about the security system in the car and then our dealer quit a day after we purchased and no one would help us! Then I work with general manager mike kitzmiller and ask to set up a meeting and he refuses because I gave them a poor review on the survey! He is an angry man with no customer service skills. I wish I would have purchased my car elsewhere. They will be reported to the better business burea so this doesnt happen to anyone else. More

Excellent! I am highly satisfied with the customer service your team is giving. I am not to familiar with purchasing cars and what to and what not to look for. I I am highly satisfied with the customer service your team is giving. I am not to familiar with purchasing cars and what to and what not to look for. I was quite nervous at first until one of your employees in particular "Louis Chavarry", explained everything to me in a way that is easy for me to understand. I would 100% recommend this dealership to anyone and everyone. More

Run Away Fast! For everyone who says to run away from this dealership, my only addition to this is the word “Fast.” Run fast! They lied about the warranty on my car, For everyone who says to run away from this dealership, my only addition to this is the word “Fast.” Run fast! They lied about the warranty on my car, and I didn’t read the fine print since there’s like 50 pages of it. When I confronted them later, I was told it was my fault for not double checking the paper work. Legally they’re right, but ethically they suck. They also tried to talk me out of writing this review stating that I should “just move on and not put negativity into the world.” That tells me that all of these One Star write-ups are making a difference! If you’ve had a bad experience with this dealer, be sure to report it! More

The staff at this dealership was bending over backwards to get me the car and the price I was seeking. They were very responsive and had multiple departments working with me. I was very pleased with the c to get me the car and the price I was seeking. They were very responsive and had multiple departments working with me. I was very pleased with the customer service. More