Mazda of Orange

We had an excellent experience working with Gabino in locating and delivering the specific model and color. Very professional and straightforward transaction. Well done. Thanks locating and delivering the specific model and color. Very professional and straightforward transaction. Well done. Thanks More

Great leasing experience at Mazda of Orange!!! Fernando had the 2 vehicles that I was interested in ready for me to view. Go see Fernando!!! had the 2 vehicles that I was interested in ready for me to view. Go see Fernando!!! More

I called the day before and spoke with three different people about a vehicle. Gabino on the phone, Jakelin via text and email, and Katie on the phone again. I was concerned about an accessory that was in people about a vehicle. Gabino on the phone, Jakelin via text and email, and Katie on the phone again. I was concerned about an accessory that was included in the quote I was sent. Gabino told me via text that it was already installed on the vehicle. After speaking with Katie and expressing my concern about this add-on, she said "we're not willing to lose you over a couple hundred dollars" and encouraged me to make an appointment. Upon arriving, there are signs posted requiring face masks, however, many employees were not wearing them correctly and had them either under their noses or pulled towards their chin. I checked in at the front desk and no one seemed to know who Katie was, but Alec was willing to help me out. After test driving a couple of cars, I made it clear that I was prepared to buy and had financing pre-approved. Alec sat us back down and presented me with a price sheet of what the car would sell for if I took it today, which was the sticker price advertised on their website. After expressing my concerns about the edge guards and that there are comparable or newer models nearby for less that what he is offering, Alec then asked "what would it take to earn your business?" and left us to talk it out and write our ideal price on his estimate. After coming to a decision on what we'd be comfortable with paying, another person took over the transaction, briefly introduced himself, grabbed the paper I wrote on, and brought it to what I assume is the managers office. We did not speak to Alec from this point. This person insisted that the price offered was quite a deal and in the 99th percentile and that the only vehicle to beat his price was hundreds of miles away. I countered that it's not comparable to the prices I located myself, and this person revealed that he had no idea that I even wrote a counter offer on the sheet he took back, so he had to go back to get it. The most he was willing to negotiate on was adding the edge guards for free, which I already made known that I was not interested to begin with. It was clear that he was not willing to drop anywhere below sticker price despite providing him with several comparable options that went for far less than what he offered. I was told to "go and look elsewhere" several times and felt as though they just wanted me out the door instead of being treated as a serious buyer. Unless you're interested in being treated like someone that thinks sticker price and free add-ons that provide no real value are a deal, I would not recommend this place to someone looking to purchase a vehicle. More

I had a really great experience at Mazda of Orange. Tito Molina was super helpful in getting me the car I wanted. Thank you very much! Molina was super helpful in getting me the car I wanted. Thank you very much! More

Friendly, Organized and Efficient During Trying Times Eric was ready for me when I arrived and quickly took care of the check-in for a minor complementary first service on my CX-5. Proper distancing and Eric was ready for me when I arrived and quickly took care of the check-in for a minor complementary first service on my CX-5. Proper distancing and masks are being used during the covid-19 situation, but it didn't get in the way of good customer service. I was notified by phone, within the estimated time, when the car was ready. It was washed and the inside covered with extra clear plastic that was removed when we got to the car. A good experience - and especially so, during these difficult times. More

Did the deal over the phone!! How many times have you called a car dealership to talk numbers, only to have them give you the "come on down first" nonsense? About a million times. How many times have you called a car dealership to talk numbers, only to have them give you the "come on down first" nonsense? About a million times. But not Mazda of Orange - spoke to David on the phone and the entire deal was negotiated and done before I even walked in! (And I got a GREAT deal!) Highly recommend David, his manager Lamar, and the entire Mazda of Orange Team. Straight shooters, no up-sell, no BS. A terrific experience! More

I have a 2014 Mazda CX-5. I have enjoyed driving it. I have also have had excellent experiences with all of my service and parts needs at Ford and Mazda of Orange.. have also have had excellent experiences with all of my service and parts needs at Ford and Mazda of Orange.. More

2013 MAZDA 3 Customer Service Provided By Paisley Petruzzelli Is Second To None Outstanding Job Makes Service Department At MAZDA OF ORANGE STANDS OUT! Thanks Aga Customer Service Provided By Paisley Petruzzelli Is Second To None Outstanding Job Makes Service Department At MAZDA OF ORANGE STANDS OUT! Thanks Again Nelson P. More

Product Knowledge 100% I had the best experience with Ramon, he genuine wanted me to be happy with my Mazda CX-5 he was professional and represent Maxda excellent, he know I had the best experience with Ramon, he genuine wanted me to be happy with my Mazda CX-5 he was professional and represent Maxda excellent, he knows everything about the car. I am very happy with his sales skills. Thank you for helping me and reverse my Bad experience with the other 2 dealers I had in the last month. I will come back for sure. More

WRONGED EXPERIENCES If I could put less than a star I would. I bought my car in December of 2015. When I purchased my car everyone was super nice and accommodating wh If I could put less than a star I would. I bought my car in December of 2015. When I purchased my car everyone was super nice and accommodating which make sense because they are a business and all they really want is a sale and commission. About a year later in 2016 I was driving on the freeway and a ladder fell off of a truck and hit the front side of my car and the undercarriage. At first, I did not notice anything wrong with my car; there were no scratches or damage to the front end and from what I thought everything was ok. I brought my car in a few days later when I noticed that my gas gauge was fluctuating. When I got there an employee by the name of Eric was assisting me and he stated: "it is probably just the way you are driving". I told him what previously happened and instead of opting to take my car to the service lot and take a look he stated, "we are busy today if it continues to happen just come back and maybe there will be something we can help you with". The problem continued and so I returned a day later to have them evaluate my car. Eric tried to help me again but I asked for someone different who would not dismiss me and actually listen to what I had to say. Edgar or Edward came out to assist me and took my car straight to the back. SURE ENOUGH it was not my driving and in fact, I had a punctured gas tank. Edgar took care of me from there on and everything was fixed from there. When you buy a Mazda you get an Advantage Preferred Package which is nice because when you come in to get service you get a complimentary car washed and they do a full work up on your car to make sure everything is in order. This was nice the first time around, but once I went after my car was purchased they either said they were too busy or it was an insane wait to be seen. I get it, its a business. But don't offer a service that you cannot deliver on. Continuing on with my story and why I am now writing. I took my car up to Mammoth a couple of weeks ago and when I got in my car and was heading down the mountain I noticed that on my media screen there was frostbite and icicles coming from the bottom corners of my screen. I took my car into Mazda of Orange yesterday 2/13/2019 and one service guy approached me and asked me what was going on with my car. I showed him the problem and he stated, "the media screen is going to be about $1500 dollars to fix including parts and labor. It is going to be about a two-hour wait but your best bet is to ignore it and fix it once your screen completely goes black." I left the dealership and pulled into a nearby gas station where I called Mazda Corporate and was put in contact with Chris. I let Chris know how I have been dismissed and treated by Mazda in the past and my experience yesterday he apologized and put me in contact with ELLE from Mazda of Tustin. I made my way to Mazda of Tustin and Elle took me right away and looked at my screen. As she was assessing the screen she stated to me that, "she has seen the issue before but it usually comes from the top of the screen rather than the bottom." She told me that Chris and she would be in contact with me regarding parts and what they could do for me. I received a call from Chris today stating that, "they would lower the price to $826.99 and Mazda would cover the rest." He also stated since my warranty expired in late December of 2018 there is nothing better they can do, but there is! What Mazda can do is actually take accountability and responsibility for this being a Manufacturing error and fix my screen! Why should I pay $826.99 for something they have reports of being a problem in the first place?! I am completely upset and outraged and at this point, I am ready to RETURN my first car and take the money I get from it somewhere else where the company will actually take responsibility and take care of me as a customer! More