Mazda of Orange

Fast service, very easy, and the customer service is very professional and helpful. I was satisfied with the service professional and helpful. I was satisfied with the service More

Excellent service! Fair pricing! Loved the video review of my engine! I felt aware of what was being done and needed to be replaced Fair pricing! Loved the video review of my engine! I felt aware of what was being done and needed to be replaced More

UPDATE 6/16/2022: Within 24 hours of posting my review, I was speaking with Dave, the General Manager. He listened as I recounted my entire experience. He was attentive, apologetic, and sincere. He asked me was speaking with Dave, the General Manager. He listened as I recounted my entire experience. He was attentive, apologetic, and sincere. He asked me to bring my car in for service to give them a chance to make it right. As this is the closest Mazda dealer to my home, I really do want the convenience of bringing my car there, so I agreed. I ended up working with Paisley in service and she was outstanding. I originally scheduled to bring it in the same day - which they were doing to accommodate my availability. However, on the way over, I received a call that my job schedule had changed. I reached out to Paisley and she cheerfully helped me reschedule to the following Tuesday. Brought my car in on Tuesday and Paisley, along with the other staff, were all very friendly and helpful. Since I needed them to check on a possible warranty issue, she provided me with a loaner at no cost. I also stopped by the office and was able to meet the GM and thank him for all the effort to provide me a much better customer experience. They ended up keeping my car over night to give the technician extra time to confirm my warranty issue was completely addressed. Paisley texted me regularly with updates, which I really appreciated. When I picked up my car the next day, it was washed and ready to go. Paisley immediately brought it upfront. No waiting forever for someone to find the time. And my car is now running beautifully too. I was impressed that the GM took the time to read and act on my review. And, that he, Paisley, and the other staff sincerely worked to make me feel appreciated and cared for as their customer. I will definitely be taking my car back to them! :) ORIGINAL REVIEW: I visited Mazda of Orange a few weeks ago when they were previewing the new CX-50. I spoke with Alex Yang in sales and was impressed with the customer service I received from him, even though I made it clear that I just got my CX-5 in last August and I wasn't ready to upgrade. I definitely would have gone back to him when I was though. Because of my experience with Alex, I decided to go to visit their service department for my next oil change. I saw on the website that I could text the service department to schedule, so I did last Thursday around 1pm. I received a reply about 5 minutes later that someone from their service team would reach out to me. So, I waited. No text or call. On Sunday, I texted again expressing my disappointment that no one had contacted me. Ken ,the General Sales Manager, responded saying that he had conveyed my original message to them on Thursday. He apologized and said that he has reached out to his service manager and someone would call me on Monday. It is now 7:06pm on Monday and I did not receive a call or text from anyone at the dealership. How hard is it to return a call when someone wants to use your services. Sad statement about their level of customer service. I'm giving the rating two stars because I really the customer service Alex Yang (sales) provided when I visited the store, but I'm not going to buy my car from a dealership that doesn't want my business for the long haul. I wanted to send this in a private email to the store's GM, but Ironically, all the links on their website that talk about their staff just lead to blank webpages. More

Ivor from the dealership was great. He told me everything about the car. I even talked to him days later as he followed up with me to make sure I was enjoying my purchase. He told me everything about the car. I even talked to him days later as he followed up with me to make sure I was enjoying my purchase. More