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Mazda of Orange

Orange, CA

4.9
457 Reviews

1360 W. Katella Ave

Orange, CA

92867

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Showing 457 reviews

February 03, 2023

I was the worst experience of my car shopping and I have purchased many cars in my years. Everything from range of the battery to tires and features of the car were misrepresented. I was adamant to only run More

by arianik
Sales Price Transparency
Trade-in Experience
Recommend Dealer
No
Employees Worked With
Ken French, Tito Molina, Bobby Velto
Feb 07, 2023 -

Mazda of Orange responded

We're disappointed to see that you were dissatisfied with your car-buying experience. We will be using your experience as a learning opportunity and we wish you the best of luck moving forward. Regards, David Johnson General Manager djohnson@mazdaoforange.com

Feb 07, 2023 -

arianik responded

Mr. Johnson, I was expecting a better response from you as a general manager than your sales manager Ken French! Trust me this kind of customer treatment does not have positive long term return!!

February 02, 2023

They’re courteous and easy to deal with! Very good job.Keep it that way! More

by ricebowl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service, Mohammed
Feb 03, 2023 -

Mazda of Orange responded

We look forward to continuing to provide you with excellent service! Thank you for your stars! Regards, David Johnson General Manager djohnson@mazdaoforange.com

January 31, 2023

Adrian made my experience very easy & was very helpful! He’s also very informative & knows how to provide excellent customer service so effortlessly. Definitely recommend coming in & seeing him for your ca More

by jaydadomenique96
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adrian Melendez
Feb 01, 2023 -

Mazda of Orange responded

Thank you, Jay! We're thrilled you enjoyed your visit with Adrian and our team. Congratulations on your new ride! Regards, David Johnson General Manager djohnson@mazdaoforange.com

January 31, 2023

Adrian helped me out through the Costco Auto Program and made our experience amazing! Nery also was able to help out and let us know everything about the service department and made sure we were happy. More

by Adrian
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adrian Melendez, Steve Choi
Feb 01, 2023 -

Mazda of Orange responded

Thank you for your wonderful feedback! We're so happy to hear Adrian went above & beyond to deliver the excellent customer service you deserve. We look forward to seeing you here at your first service visit! Regards, David Johnson General Manager djohnson@mazdaoforange.com

January 31, 2023

The best experience! !! Adrian is awesome, helpful kind and knowledgeable!!! I am thankful for the experience :) More

by Morgan Alexis
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ken French, Adrian Melendez, Steve Choi
Feb 01, 2023 -

Mazda of Orange responded

We appreciate your stars, Morgan! We're so happy to hear Adrian made sure you had a wonderful experience. Thank you for choosing us! Regards, David Johnson General Manager djohnson@mazdaoforange.com

January 31, 2023

Adrian was so helpful and made my experience at Mazda so easy! I definitely will be coming back!! More

by Sabrinapecka2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Melendez
Feb 01, 2023 -

Mazda of Orange responded

Thank you, Sabrina! We're so lucky to have Adrian on our team and we're so glad you enjoyed your visit! Regards, David Johnson General Manager djohnson@mazdaoforange.com

January 30, 2023

Adrian introduced me a lot about new car, I was satisfied about the whole experience! Thank you, Adrian! More

by panxy421
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adrian Melendez
Jan 31, 2023 -

Mazda of Orange responded

We're so happy to hear Adrian delivered an excellent visit! Thank you for choosing Mazda of Orange! Regards, David Johnson General Manager djohnson@mazdaoforange.com

January 30, 2023

Great customer service from the minute we walked in to the minute we left with our new car. More

by Isbellfam01
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adrian Melendez, Steve Choi
Jan 30, 2023 -

Mazda of Orange responded

Congratulations on your new Mazda! We're so happy to hear our team delivered 5-star service from start to finish! Regards, David Johnson General Manager djohnson@mazdaoforange.com

January 30, 2023

I enjoyed working with Lena Pham. She was excellent, very knowledgeable. Loved how she engaged with me and answered all my questions More

by Rubiortiz7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ivor Hough, Tito Molina, Gabino Luna, Steve Choi, Dan De La Cuadra, Lena Pham
Jan 31, 2023 -

Mazda of Orange responded

Congratulations on your new ride! We're so happy to hear Lena delivered a 5-star shopping experience. Regards, David Johnson General Manager djohnson@mazdaoforange.com

January 29, 2023

Lena and Bobby were great! They Made the leasing process super fast and easy. Thanks for everything! More

by Nanthavongsarah
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lena Pham, Bobby Velto
Jan 30, 2023 -

Mazda of Orange responded

Thank you for your positive rating! It's a team effort here and we're so proud of Lena and Bobby for ensuring you drove away with a smile on your face. Welcome to the family! Regards, David Johnson General Manager djohnson@mazdaoforange.com

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