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Mazda of Orange

Orange, CA

4.9
457 Reviews

1360 W. Katella Ave

Orange, CA

92867

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Showing 457 reviews

June 19, 2023

Service Dept is very bad. Would not buy a car from this dealership if it was the only dealership in America. Lost my brakes on Sunday, had to replace brake pads and rotors a More

by JerryH
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Eric in Service
Jun 19, 2023 -

Mazda of Orange responded

Jerry, We're disappointed that you happened to have this brake issue on the one day of the week that our service department is closed. As I mentioned when we spoke, this brake issue is considered a wear item and the warranty will not cover them as a defect. I did offer to have your vehicle inspected here and we will install Mazda Original parts at no cost to you as a courtesy. If you change your mind and would like us to go ahead and do that, please contact me and I'd be happy to get you set up with an appointment. Regards, Erik Badillo Service Drive Manager 714-516-6731 ebadillo@mazdaoforange.com

Jun 19, 2023 -

JerryH responded

But Eric, what difference would it make if I brought my vehicle to your dealership instead of getting it fixed by someone else? As you stated, the warranty will not cover a wear and tear item so I would have had to pay someone either way. And since your brake pads only lasted 12,000 miles and caused the rotor damage also, I think that I will pass on your dealership installing Mazda Original parts because the company that installed the new pads and rotors stated that brake pads should last for 30-35,000 miles. You and your service dept don’t care about your customers and don’t care about customer retention. I will never come back to your dealership to have my vehicle serviced and at the end of my lease, I will turn my vehicle in and never ever even think of getting another Mazda. Just think, every 12,000 miles I would have to replace the brake pads and rotors on my Mazda, not for me but thanks for the response.

June 18, 2023

Patrick was very helpful throughout the process and made everything easy for us! Thank you. Also thank you to the Finance team for giving us a great deal! More

by Granadosjared
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Patrick Calix, Steve Choi
Jun 20, 2023 -

Mazda of Orange responded

We are glad that Patrick provided you with an amazing experience! Hope to see you again! Regards, David Johnson General Manager djohnson@mazdaoforange.com

June 17, 2023

Went for a cx-5 and was helped by bishop and ken, thank you! Very professional! More

by Cesar
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ken French, Bobby Velto, Bishop Jackson
Jun 20, 2023 -

Mazda of Orange responded

Cesar, we appreciate your positive review and we can't wait to see you again! Welcome to the family! Regards, David Johnson General Manager djohnson@mazdaoforange.com

June 11, 2023

straightforward, quick, friendly, easy, nice, helpful, ready, responsive, reliable, timely, hassle free, professional, great, wonderful More

by liap
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gabino Luna
Jun 13, 2023 -

Mazda of Orange responded

It's our pleasure! Thanks so much for stopping by. We're happy to see you drove home satisfied with the help of Gabino and should you ever need anything, please don't hesitate to let us or him know. You're family now. Regards, David Johnson General Manager djohnson@mazdaoforange.com

June 10, 2023

Ivor was great to work with! Nice, personable, efficient, and helpful. I’ll be back for sure! More

by lts
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ivor Hough, Bobby Velto
Jun 13, 2023 -

Mazda of Orange responded

Thanks, Luna! We're happy to see Ivor provided you with a 5-star experience. Thanks so much for this great feedback and we'll see you again in the future! Regards, David Johnson General Manager djohnson@mazdaoforange.com

June 08, 2023

The experience with Mazda at Orange was great from start to finish. The customer service was superb, I’ve worked with Gabino & Ivor! Ivor, the salesman greeted me upon coming there and walked me through the More

by Lynna
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ivor Hough, Gabino Luna, Dan De La Cuadra, Bobby Velto
Jun 09, 2023 -

Mazda of Orange responded

Lynna, It's a team effort here and we are so happy to see our team went above and beyond to get you into a new vehicle, and you've already recommended friends and family! Thank you so much for both your business and your review. We hope you're loving your new ride and we can't wait to help take care of all your vehicle needs for years to come. Regards, David Johnson General Manager djohnson@mazdaoforange.com

June 06, 2023

Highly recommend you Mazda of Orange for your next service. Amazing staff! Thank you Paisley and Erik, More

by lunaent
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thank you Paisley!
Jun 07, 2023 -

Mazda of Orange responded

Thanks, Luna! It's a team effort here and we're happy to see Paisley and Erik both provided you with a 5-star experience. Thanks so much for this great feedback and we'll see you again in the future! Regards, David Johnson General Manager djohnson@mazdaoforange.com

June 01, 2023

Amazing Service, Bishop helped us in acquiring a new vehicle for us. Made it the easiest and best buying experience we’ve had buying a car. Highly recommend going with him More

by Jesus
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bishop Jackson
Jun 02, 2023 -

Mazda of Orange responded

Jesus, Congrats on your vehicle and welcome to the family. We couldn't be happier to see that Bishop provided you with the best car-buying experience possible. We'll be sure to share this great review with him and we hope to work together again in the future. Regards, David Johnson General Manager djohnson@mazdaoforange.com

May 31, 2023

Mazda Orange provided me with an amazing service. Raul our agent was very helpful and accommodating, they gave me an amazing deal with my car. Definitely recommending this dealership. More

by nabiii
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Raul Ruelas
Jun 01, 2023 -

Mazda of Orange responded

It's our pleasure! Thanks so much for stopping by. We're happy to see you drove home satisfied with the help of Raul and should you ever need anything, please don't hesitate to let us or him know. You're family now. Regards, David Johnson General Manager djohnson@mazdaoforange.com

May 31, 2023

Mazda employees were very helpful and friendly and answered all my questions.I would recommend them.I liked the assortment of vehicles they have. More

by racastillo0
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hough Ivor , Ivor Hough, Steve Choi, Ryla Manalang
Jun 01, 2023 -

Mazda of Orange responded

We're very happy to see you were satisfied with both our vehicle selection and the quality of service provided. Thank you for stopping by and for taking the time to share this. We hope all is well and we hope to work together again soon. Regards, David Johnson General Manager djohnson@mazdaoforange.com

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