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Mazda of North Miami
Miami , FL
1,051 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,051 Reviews of Mazda of North Miami
January 26, 2022
Service visit was timely given that I asked for for a diagnostic problem besides the oil change. Technician was able to complete the repair and it was under warranty. diagnostic problem besides the oil change. Technician was able to complete the repair and it was under warranty. More
by SS
Employees Worked With
Jorge, service writer.
December 31, 2021
Two months ago, I had made an appointment for just an oil change. The appointment was at 10 am. When I arrived, I was told that since they were short-staffed, it would take about 2 hours to complete the task change. The appointment was at 10 am. When I arrived, I was told that since they were short-staffed, it would take about 2 hours to complete the task. I agreed to move forward with the scheduled service. About 1 hour and 15 minutes later, I was told that although my car needs no repairs other than the prescheduled oil change, because they are down by one mechanic and have 40 appointments on that date, my car would not be ready until approximately 4 o'clock. They offered me a loaner. The cashier mentioned that having so many appointments in one day is not unusual because they can't control the appointments people make online. Although I appreciated the offer of a loaner, this was a huge inconvenience for me as it was a workday and I needed to return to work and would have had to cancel afternoon hearings to return the loaner to the dealer and pick up my own car. Although I understand that they cannot control people calling in sick to work, there should be better management of service appointment schedule, and prioritizing service for the ones that were made in advance and need simple service that can be done in 45 minutes or so. Luckily, a gentleman named Arturo Chavarry, who is the service director was able to help me and have my car taken care by 12 o'clock so that I could return to work. Little did he know that I'm an attorney who advocates for the rights of abused children, and I was able to attend a hearing that afternoon that saved 2 young toddlers from an abusive situation. I'm very grateful that I could be present at that hearing. So, while overall I'm not happy with the organization of the service provided, I want to personally thank and ensure that Mr. Arturo Chavarry, is recognized for his efforts in providing great customer service. It's because of the way he ultimately handled the situation that I am willing to return to this dealership in the future. More
by Haleh
Employees Worked With
Arturo Chavarry
November 29, 2021
When we can at Mazda of north Miami we were thinking worst. Mentally we prepared ourself to deal with a lot of lies and strange deals from dealer... But. We. Got. Best dealer ever. He is doing his best worst. Mentally we prepared ourself to deal with a lot of lies and strange deals from dealer... But. We. Got. Best dealer ever. He is doing his best and answering questions with honest. Thanks to him and his professional abilities we bought a beautiful car same day we came at Mazda of North Miami. (And he is actually a really fun guy!). Thank you a lot for your work and new car. More
by Alisa
Employees Worked With
Sam Velazquez
