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Mazda of New Rochelle - Service Center

New Rochelle, NY

4.4
161 Reviews
Call Service Center (914) 826-8100

161 Reviews of Mazda of New Rochelle - Service Center

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January 25, 2024

Been using this location for years, great people, especially my service rep Phil. Had a check engine light issues, was fully covered due to a Service Bulletin I wasn't even aware of, honesty, integri More

by DvRice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phillip Rhone
Report | Print
Jan 25, 2024 -

Mazda of New Rochelle responded

Thank you for your loyalty! We're thrilled to hear that you've had a positive experience with us at Mazda of New Rochelle over the years, and we're glad that Phil provided great service. Your satisfaction is our priority, and we appreciate your kind words about our honesty and integrity. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

January 16, 2024

Mazda of New Rochelle is a friendly and professional service that has helped us over the years with our Mazda CX-9. More

by pmccartt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phllip
Report | Print
Jan 17, 2024 -

Mazda of New Rochelle responded

Thank you for your positive feedback! We're delighted to hear that Mazda of New Rochelle has been a friendly and professional service for your Mazda CX-9 over the years. Your satisfaction is important to us, and we appreciate your loyalty. If there's anything else we can do for you, please feel free to reach out. We look forward to continuing to provide excellent service for your vehicle.

December 23, 2023

Amanda at service has always been excellent support. Explaining the process, staying in touch throughout the day, making things happen fast, and really being empathetic about all the trouble to fix a ca More

by Eledj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lily M
5.0
This rating includes all reviews, with more weight given to recent reviews.
Georgia Anagnostopoulos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Henry Lopez
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Dec 30, 2023 -

Mazda of New Rochelle responded

Thank you for your kind words! We're delighted to hear that Amanda in our service department provided you with excellent support and made your experience positive. If you ever need further assistance or have any questions, feel free to reach out.

December 10, 2023

It’s not huge and better service because of it. In and out as I would like More

by Svasile
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lily M
3.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Cunningham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Cabral
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 14, 2023 -

Mazda of New Rochelle responded

Thank you for your feedback! We're glad you appreciate the personalized service at Mazda of New Rochelle. If there's anything more we can do for you or if you have further comments, please feel free to reach out. We value your business and look forward to serving you again.

December 03, 2023

They welcome you and make you feel like family, Listen to the problems that may Occur with your vehicle and Resolve it. More

by None
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Tegan
Report | Print
Dec 05, 2023 -

Mazda of New Rochelle responded

Thank you for your kind words! We're delighted to hear that Mazda of New Rochelle welcomed you warmly, making you feel like family. It's great to know that they not only listen to the problems that may occur with your vehicle but also resolve them. If there's anything else we can do for you or if you have any further comments, please feel free to reach out. We appreciate your business!

October 21, 2023

Amazing quick and seamless service. From the first phone call to the completion. Extremely pleased. More

by dottiemchugh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Tegan
Report | Print
Oct 23, 2023 -

Mazda of New Rochelle responded

Thank you for your kind words and for highlighting our quick and seamless service. We're thrilled to hear that you had an amazing experience from start to finish. If you ever need assistance in the future, please don't hesitate to reach out. Best regards, Your Mazda of New Rochelle Team

October 17, 2023

Amanda handled my cx 9 after I had two flat tires. Car was flatbedded into dealer and she ordered tires and I was on road next day. Thank you so much!! She handled me great!! More

by nealpenachio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda
Report | Print
Oct 18, 2023 -

Mazda of New Rochelle responded

Hello Valued Customer, We're thrilled to hear that Amanda provided you with excellent service! Thank you for choosing us to handle your vehicle needs. We appreciate your feedback and look forward to assisting you in the future.

September 15, 2023

Have a CX5 that I purchased from this dealership a year ago…it started making a suspension noise at the front left tire…it’s still under warranty so I took it in twice for the same issue and they’ve been g More

by manueltheman777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris
Report | Print
Sep 22, 2023 -

Mazda of New Rochelle responded

We're sorry to hear about the ongoing issue with your CX-5 and the frustration you've experienced with our service. Your feedback is important, and we apologize for any inconvenience. We will look into this matter to ensure it's addressed appropriately and in accordance with your warranty. Please feel free to reach out to our Service Manager at 914-826-8100 if you have any further concerns or questions. We value your business and hope to resolve this issue to your satisfaction. Best Regards, Your Mazda of New Rochelle Team

August 30, 2023

As always Amanda is a gem. I had an issue with a brake Caliper. An independent garage had diagnosed prior to me coming. I thought the whole caliper had to be changed but it More

by bullman10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amanda Tegan
Report | Print
Aug 31, 2023 -

Mazda of New Rochelle responded

Hello Valued Customer, Thank you so much for taking the time to leave us this fantastic 5-star review! We're thrilled to hear that Amanda provided you with excellent service once again. It's great to know that our team was able to correctly diagnose and address the issue with your brake caliper, saving you both time and money by only replacing the necessary clip. At our shop, we always strive to provide ethical and transparent service, ensuring that our customers receive the best value for their money. Amanda and the rest of our team take pride in delivering top-notch service with a smile, and your kind words are a wonderful testament to their dedication. We genuinely appreciate your continued trust in our services, and we look forward to assisting you with any future automotive needs you may have. Safe travels and thank you for choosing us! Best Regards, Your Team at Mazda of New Rochelle

August 20, 2023

I brought my car in for service & Phillip was great. I left Nissan to join the Mazda family & I don’t regret it. More

by serrano4ny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phillip
Report | Print
Aug 21, 2023 -

Mazda of New Rochelle responded

Hello, Thank you for sharing your experience with us! We're delighted to hear that Phillip provided you with excellent service during your visit. We're glad that you decided to join the Mazda family and that your choice has been a positive one. If you ever need any further assistance or have questions about your Mazda, don't hesitate to reach out. We're here to help and support you as a valued member of our Mazda community. Safe travels and enjoy your time with your new Mazda!

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