Mazda of New Rochelle - Service Center

Professional and courteous Everyone I dealt with was qualified, courteous and easy to relate to. I would recommend this dealership for both sales and service and will most likel Everyone I dealt with was qualified, courteous and easy to relate to. I would recommend this dealership for both sales and service and will most likely be a return customer in the future. More

Great improvements When I purchased my Mazda in 2014, interactions with this dealership were terrible. Now in 2019, after some major changes in processing of service app When I purchased my Mazda in 2014, interactions with this dealership were terrible. Now in 2019, after some major changes in processing of service appointments and staff, I am very happy with Mazda, New Rochelle and have regained trust in them. Great job everyone! More

Service My experience from arrival until car completion was fantastic. The gentleman signing me in when I arrived for my scheduled appointment was professiona My experience from arrival until car completion was fantastic. The gentleman signing me in when I arrived for my scheduled appointment was professional and even better, very friendly and a pleasure to speak with. He kept me constantly updated and advised of future needs for the car. More

Great customer service , Don was very clear in explaining Don was very courteous and specific in the service I would be getting today .. I went in about half an hour before my appointments and they took care Don was very courteous and specific in the service I would be getting today .. I went in about half an hour before my appointments and they took care of me right away . Staff was pretty friendly and I felt very comfortable there . More

My Experience At Mazda New Rochelle I was greeted by the friendly staff who logged in my Mazda CX3 and discussed my visit. My questions and concerns were addressed and I proceeded to the I was greeted by the friendly staff who logged in my Mazda CX3 and discussed my visit. My questions and concerns were addressed and I proceeded to the waiting area More

Routine service I was able to customize my service, eliminating tasks I am able to do on my own. Luis was very helpful in applying the best service coupon for maximum I was able to customize my service, eliminating tasks I am able to do on my own. Luis was very helpful in applying the best service coupon for maximum savings. I gave only 4 stars because a few months ago, I was unable to get an i-eloop battery replaced by them. After 2 months of calling, I went to a different dealer who got it for me in 5 days. Getting parts has been a problem in the past as well, otherwise, an excellent dealer and service department. More

Wonderful service. Great job. My experience with Mazda of New Rochelle has been wonderful. Mr. Charles Cunningham has been especially good. He is personable, knowledgeable, and so My experience with Mazda of New Rochelle has been wonderful. Mr. Charles Cunningham has been especially good. He is personable, knowledgeable, and so willing to please..Lily Memija who sold us the CX-5 was also extremely accommodating in every way, making our association with Mazda of NR a pleasure! More

10,000 service (oil change,tire rotation)zServic Service was completed in a timely fashion, less than 90 minutes ; Service manager explained what was done and what the service inspected. Price was OK Service was completed in a timely fashion, less than 90 minutes ; Service manager explained what was done and what the service inspected. Price was OK, for services rendered. Dealership could offer more comprehensive specials, especially on oil change prices, however all in all the experience was positive. Would recommend . Low mileage on car so no major repairs discussed; will see in future. More

Accessory mode Dealership clearly explained how pushing the start button twice can initiate accessory mode and give unusual dash readings. Well explained...very hel Dealership clearly explained how pushing the start button twice can initiate accessory mode and give unusual dash readings. Well explained...very helpful and they made sure I got my last oil change included More

wait time for older cars(2+ weeks) Dealership needs to have more experienced technicians to service older model cars. Left car 3 days and my car was not looked at just for a prognosis. Dealership needs to have more experienced technicians to service older model cars. Left car 3 days and my car was not looked at just for a prognosis. Spent $3000 for a specific repair but left Mazda with a different problem even b4 leaving the shop as a result of trying to fix the original problem. The general consensus among the technicians and management is ‘remember it’s an older car’. Totally unacceptable. More