Mazda of New Rochelle

Excellent Experience!!!! On June 16, 2014, I started my morning @ Honda of New Rochelle, we had a app. with them @9. My interest was to DOWN Size from a Honda Pilot Touring, 2 On June 16, 2014, I started my morning @ Honda of New Rochelle, we had a app. with them @9. My interest was to DOWN Size from a Honda Pilot Touring, 2012 with 8,000 miles to a CRV. My mind was set on a precise amount for a monthly payment, I was forth coming from the beginning, we went back and fourth, came to and amount which I was not really HAPPY with and felt like they could have done better. I left Honda of New Rochelle a little discouraged. I had read the reviews on the Mazda CX5 and right down the block is a Mazda dealership, I was a little hesitant because I never leased a Mazda, always HONDA and ACURA, but when I walked in to Mazda, I sat with Jose Cano and told him exactly what I was looking for, CX5 with NAVI, and was very clear on my buget monthly, I did not want to put down any funds, only DMV and the first month, he inturn went to speak with Keith the manager which came over to us and introduced himself, the first thing he said was no PROBLEM!! He put me where I wanted to be montly, and honored my down payment. This was the BEST experience ever!!!! NO haggling, right to the point! Just to let you know when I called Honda to cancel my agreement with them it was to NO surprice how fast they at that point they where able to meet my monthly payment!!!! More

Appalling Customer Service -- Consumers be warned!! My husband and I purchased a new 2013 CX9 from this dealership at the end of the summer 2013. We were generally pleased with our sales experience and My husband and I purchased a new 2013 CX9 from this dealership at the end of the summer 2013. We were generally pleased with our sales experience and decided to use the free service voucher we received from the dealership when we bought the vehicle for our first oil change on April 26, 2014. The next day we noticed that the service technician must have had grease or motor oil on his hands when he was entering/exiting the car because there were several large hand prints and smears on the interior roof of our new car above the driver's seat. We immediately called the service center and my husband brought the car back. They assured us they would be able to remove the stains with a special cleaning solution they had in stock. The GM Phil personally apologized to my husband for this having happened. We were horrified the next morning to see that not only had the cleaning solution bleached our headliner, but there is substantial "pilling" of the fabric from having been rubbed so hard. I have called the dealership more than 15 times trying to get someone on the phone to speak with me about our problem (I actually kept track!). I have personally requested to speak with Phil and left multiple messages for him. The receptionist is very polite and each time promises me someone will return my call. The ONE time Phil did return my call, I had specifically left a message saying I would not be at my desk until 11:30 am and he called at 11:09 am. I immediately called back, only to be ignored again. I also spoke with a representative named Steven who assured me someone would call me back and he even launched into a long story about how he aspires to be a customer service manager -- again, no one ever got in touch. Consumers be warned -- this dealership has appalling customer service!! My husband and I are now pursuing other actions to remedy this situation. Our new car is permanently damaged at the hands of this dealership and they have a responsibility to correct this. I would not recommend giving my business to a facility who values their customers so little. To not even have the decency to return a phone call to a customer for an error your dealership made is mind-boggling!! When we were shopping for a car, the dealership called twice a week to see if we had any questions they could answer. Interesting to note that they don't seem to care so much once you've actually purchased the vehicle and they have damaged it. More

Highly Recommend If you are looking to buy or lease a car, I highly recommend you check out Mazda of New Rochelle. I recently leased a car from them and found the expe If you are looking to buy or lease a car, I highly recommend you check out Mazda of New Rochelle. I recently leased a car from them and found the experience to be relatively easy and stress free. The staff is friendly and knowledgeable and will take the time to find the right car for both your lifestyle and your budget. Sales consultant Steve Locicero was very helpful in answering all of my questions. Sales Manager Pete Kahn and Business Manager Kamil Wojcik were also a pleasure to work with. I've only been driving the new car for a few days, but so far I'm happy with is and would not hesitate to refer friends and family to Mazda of New Rochelle. More

WORTH YOUR WHILE IF YOU GET UP TO THE FINANCE MANAGER ONCE YOU GET TO THE FINANCE MANAGER HE IS ACTUALLY VERY KNOWLEGABLE AND CAPABLE OF MAKING THINGS TEN TIMES EASIER FOR YOU WITH TRUTH. STEVANO WAS DEF ONCE YOU GET TO THE FINANCE MANAGER HE IS ACTUALLY VERY KNOWLEGABLE AND CAPABLE OF MAKING THINGS TEN TIMES EASIER FOR YOU WITH TRUTH. STEVANO WAS DEF A NICE GUY TRIES TO MAKE AS MUCH AS POSSIBLE HAPPEN FOR YOU JUST A BIT DIFFICULT BECAUSE SOMETIMES TRYING TO MUCH CAN LOOK A BIT OF AN IMPOSTER BY BEING TO NICE HAHA. OVERALL NICE DEALERSHIP AND YARI IS A xxxx OF A HELP More

Great service department Easily the most impressive service department of any car dealer I've ever used. Service manager Ivan should be a role model for dealerships everywher Easily the most impressive service department of any car dealer I've ever used. Service manager Ivan should be a role model for dealerships everywhere. More

Yamilette I was very pleased with everything. i appreciate all the help i received . I will be recommending others to come to this dealer . Along with that i ha I was very pleased with everything. i appreciate all the help i received . I will be recommending others to come to this dealer . Along with that i had a good experience . More

Purchase of new Mazda 3 This is a new dealership, which is keen to win your business and it acts accordingly. We did some research with Consumer Reports and Costco, and the p This is a new dealership, which is keen to win your business and it acts accordingly. We did some research with Consumer Reports and Costco, and the people at Mazda of New Rochelle met our price expectations. Steve LoCicero was always attentive, corteous, and flexible. I strongly recommend him and this dealership. More

First time leasing experience Steve was a nice guy and easy to deal with. It was my first time leasing a car and he made it easy for me. I got the car I wanted at the price I wante Steve was a nice guy and easy to deal with. It was my first time leasing a car and he made it easy for me. I got the car I wanted at the price I wanted and was driving home in it the next day as it had to be delivered from another dealership. I would be happy to deal with these guys again in 3 years when my lease is up. Just watch out if the finance guy tries to up your price before signing the loan. I just stood my ground and he let it go. More

First visit to dealership was for a test drive only, since my current lease on another brand had 2 months to go. Was greeted immediately by Renique and he spent a great deal of time with me even though since my current lease on another brand had 2 months to go. Was greeted immediately by Renique and he spent a great deal of time with me even though he knew I intended to test drive several other brands and models over the next few weeks. We kept in touch by email without being annoyed by repeated calls. Once I decided to go with the Mazda 6 and narrowed down my options, he came up with a competitive price. When he later notified me of a holiday incentive, I returned to the dealership . Once there, it was easy to make a decision to buy right away with a great final price. The financing was terrific and unlike past experience, I was in and out quickly without being pressured into unnecessary add ons. Overall, a great experience. Renique has kept in touch with me to make sure I get the most out of my new car. More

This was my first time leasing a car on my own without my mother. I felt extremely comfortable with Dana. She treated me as if I was her own daughter. She was not pushy, and did not lose her patience with m mother. I felt extremely comfortable with Dana. She treated me as if I was her own daughter. She was not pushy, and did not lose her patience with my million and one questions. It was a lengthy experience but at the end of the day I left with the right price and extremely satisfied. I would absolutely come back to Dana in the future as well as recommend her to any future buyers. Customer service was beyond amazing!!! Just keep an eye out on the finance manager Camille. He will try to up the price you and your sales person already agreed upon. Other than that the rest of the staff was great!! Thank you Mazda of New Rochelle and most importantly thank you Dana!! More