Mazda of New Rochelle

Good exprience I went in knowing what I wanted and got just that! I've heard horrible stories of people staying a dealers for hours (which has happen in the past to I went in knowing what I wanted and got just that! I've heard horrible stories of people staying a dealers for hours (which has happen in the past to me) I walked in at 5pm and was done and driving off the lot with my new Acura by 7! Amar was very easy to work with and the Finace man Sebastian was amazing very quick look out for what was best for me and my consigner and gave me a great warranty! I would deff go back when I need something different maybe a Mazda this time from the Mazda dealer!! But over all I was pleased with the employees I delt and the car I drove away with!!!! & I get a free detail on my suv when I go back Yayyy!! More

Blown Away By Poor Customer Service From Sales Rep to GM I went to this dealership for a used Subaru Impreza 2013. I found a nicer one at another dealership that I should have went for earlier, but by the ti I went to this dealership for a used Subaru Impreza 2013. I found a nicer one at another dealership that I should have went for earlier, but by the time I got home it was sold. Nonetheless, the Impreza is a nice car. I had Lily as a sales representative. She was nice, but lacked knowledge of the vehicle. To be fair, it was a used car from a different manufacturer on a Mazda lot. The more disappointing part of my experience (and her) was that she did not handle anything except the test drive. She couldn't negotiate a price; she had to bring us to her manager, who said he was as low as he could go. Also, she and her manager neglected to mention there was a NEED for the money by Monday. I was there Friday and did not know this. Called her Saturday morning and put a deposit on the car. She then told me, after the banks closed, that she needs the money by Monday at closing in order to have the deal they offered me and anyone else who wanted the car, since price was non-negotiable. I had a road trip planned out of state that we ended up canceling to get the car. We were disappointed by this very inconvenient part of the sale, but we felt the price was competitive and dealt with it. The best part is, after dealing with all this xx, Lily told us she had our keys. It looked like she gave one to me and one to my father, but he thought I had both. We drove home and immediately realized. I called Lily later that week and she said she only had one key, but could quote me for a new one. She didn't call me back. You sold a car with one key, but told the customer there were "keys". What dealership does that? I'm not even going to go into detail about the terrible job the "detailing crew" did with cleaning my windshield and rear window, leaving crumbs in the cup holders, and leaving the 60psi spare tire at 30psi. I left 4 messages for this "General Manager Phillip Van Riper" who comments on all these reviews. I hope you're reading this right now Phil...I left you messages with Elizabeth and Lucy with no return calls. Then I left you one over a week ago on YOUR voicemail and then one again this week. I wasn't yelling at you or even saying it was about a complaint. I just said I'd like to share my experience with you. Maybe now that I am giving you a 1 star on here and telling everyone I know how shady you guys are, you will give me a call back. My blog and other forms of social media are connected to thousands of people in the Westchester area, who appreciate honest reviews. I thought you'd appreciate the chance to talk before I wrote a review, but you lost that opportunity. I really thought you would call me back and I wasn't even going to write a review at all! You have my phone number if you decide you want to discuss this experience that I have now shared with endless amounts of people. I'm still open to discussion regarding this experience and I will update this review based on further interaction with the dealership. The ball is in their court. Update: Connected with Barry and Phillip soon after I wrote about my experience. Phillip wanted to know all the details about the experience, which was a long list, and worked with me to bring my Subaru in for a new key and re-detail. They also checked my battery and starting system, since the car has a long start at times. I felt that Phillip wasn't a bad guy and he seemed pretty blown away by how bad the experience was. With my limited availability, Phillip had my car picked up at my house. I was a little concerned the morning of the arranged pickup because the Mazda employee was around an hour late, but it ended up working out. Nonetheless, they brought it to Subaru for a new key, re-detailed along with having the battery checked, and then dropped off at my house at the end of the day. I feel bad that this was the only way to receive a response from Phillip, but I appreciate his efforts to resolve the issue almost a month after the sale. More

Small town care ..... You'll find it at Mazda of New Ro Growing up, my mother used to always bring her car to Joe Shmos' autobody over the dealership. She didn't drive a mazda lets just say. I do however Growing up, my mother used to always bring her car to Joe Shmos' autobody over the dealership. She didn't drive a mazda lets just say. I do however and I remained a skeptic about bringing my car to the dealer service center after (not mentioning what i did but yes, broke something). That was until I brought my new Mazda 6 into Mazda of New Rochelle's service center. The staff embody the small town, know you, care about you autobody shop you would find back home. They are more than willing to help you in any situation your in. I won't share my situation, but I am sure at another dealership I wouldn't be getting christmas gifts this year as a result. Mazda of New Ro did the opposite of what you would imagine a service at a dealship to do and found me the best solution to my problem. Not to mention I cancelled my service appointment a number of times and they were just as sweet, no problemo. Not only should you get a mazda 6, because it drives great, but you should get it at Mazda of New Rochelle if you want to be cared for while your leasing / owning the vehicle. More

Bad New Car Experience, Complete Lack of Personal Care First of all and most importantly, I ended up with a great car at a decent price. They do the "bring the manager over" trick after you agree to the de First of all and most importantly, I ended up with a great car at a decent price. They do the "bring the manager over" trick after you agree to the deal to do the old game wherein you hear the salesperson did not have authority to quote so low a price and they need to charge at least $500 more to "break even on the car". I did not appreciate that. I paid it although it was $50 more than the dealer on Rte. 119 because I was there, they had the exact car I wanted and I could get the car before my lease ended on what I was driving. Once I signed, the process became a series of annoyances and inconveniences. I was called on very short notice to pick up the car a day early so someone could include the sale before some internal incentive. No benefit to me, but it is always nice to help out. I had to return a lease car to another dealer and it took a lot of effort and some unpleasantness (someone had to come in on their day off) to get them to reschedule. We finished with the old dealer before noon. I asked for a pickup at the other dealer and it took 2 hours for the driver to arrive. I was not picked up by the salesperson as has happened every time I have done this in the past. We got to the dealer and cooled our heals for several hours. I still have no idea why. Eventually they brought the car around back, By that time it was dark. The car had a large dent (which got fixed nicely), a small dent (which they never fixed), and a faulty rain sensing system (they claim it was OK, it is not and a problem every time it rains). In addition, the nav did not work. This was brand new car delivered in that manner. I was told that Friday was the only time the "dent-fixer" came in and I had to bring the car back twice, once for the dents and again for the nav. It took three weeks to get a car in reasonable condition for a NEW CAR! It took three days to get someone to call me back to even make an appointment. I never once heard from the salesperson from the time I drove the damaged car out of the lot the first day, nor has the manager ever agreed to speak with me. As far as I'm concerned, it was the salesperson's responsibility to make right what was delivered wrong and at no cost and as little inconvenience to me. Big fail there. The first time I brought the car back to get the issues taken care of, they had no accommodation for an alternate vehicle. No loaner, no rental, not even an apology. I had to take a cab to a rental car agency and had to pay out of my pocket for the car and the cab. Several requests to get reimbursed for the rental were met with "we don't do that" comments. They fixed the big dent but couldn't bother with the smaller one. The nav was just a matter of installing something that should have been there day one. As far as service goes, the department consists of two guys (and I never saw the other one). You drop off your car at their back door and they wisk it away. There is NO service facility at the dealership. You have no idea where they take it. Now I realize that this is not BMW and don't expect that level of service and care, but this was well below the new car experience that one expects. I will never step foot in this dealer again and have directed others away (one of which bought a Mazda 6 elsewhere). The other reviews here seem to be fairly good, but this was a horrible new car experience for me. New Rochelle Mazda truly showed their stripes for care and service. I hope you fare better. More

My first visit to Mazda of New Rochelle Service Center Ivan, the customer service manager at Mazda of New Rochelle, was the consummate professional. This is my first time using this service center with Ivan, the customer service manager at Mazda of New Rochelle, was the consummate professional. This is my first time using this service center with my 2013 CPO Mazda MX5. From the moment I entered, Ivan was personable, affable and thoroughly professional. While I was just coming in for a lube, oil and filter, Ivan thoroughly explained the safety check that would be included. I waited less than an hour and he was available to answer all of my questions about the care and maintenance of my new/used car that I purchased out-of-state in May. I am big on Internet reviews and was searching for a Mazda Service Center in Westchester that would take good care of my car. Based on my first encounter with Ivan and Mazda of New Rochelle, I will be returning here in the future even though it is 20 miles from my home and there are other dealerships that are closer. Ivan represents this dealership well and I was more than satisfied after my first visit. Well done Mazda of New Rochelle. More

Above and beyond I had been wanting the 25th Anniversary Edition Mazda Miata since I heard it was being retooled 6 months ago! I contacted Philip Van Riper who is the I had been wanting the 25th Anniversary Edition Mazda Miata since I heard it was being retooled 6 months ago! I contacted Philip Van Riper who is the general manager of the Dealership. He explained to me that Mazda was setting up a website for pre orders and as soon as he hears it goes live he would notify me! Well true to his word, the day the website went up Barry Debany, general Sales Manager, called me to say Mazda put up the website and if I'm one of the first 1,000 people I'd be eligible for the launch edition! Only 1,000 of them were being made and it was surely going to be a special car! Mazda was hush hush about delivery although there have been many commercials! Well, yesterday I got the call ... "The Car Was In"! Kenny, my Salesman, took care of everything with my insurance company and when I got there, wouldn't let me leave until I understood every single feature of the car! Last but not least was Kamil Wojcik, the Business Manager, he explained all the after market products available but, was not pushy and not disappointed when we only chose to take the insurance on the high performance tires! Before we left we were introduced to the service department which looked comfortable enough if we ever need to wait around and have service done to the car. Overall, it was an extremely positive experience! As for pricing, Mazda dictated the price on the car and there was no negotiations! However, Philip and his entire staff were exceptional with their communication and ensuring I got the car! More

Recommending people I reccomended my brother in law to by a car there . They suppose to send a 100.00 to people that recommend but they r full of ????called 3 times noth I reccomended my brother in law to by a car there . They suppose to send a 100.00 to people that recommend but they r full of ????called 3 times nothing just recently spoke to Phillip general manger he said so sorry check in mail. That was a big fat lie.. I would never do business there again.. Also it's not the 100,00 it's the point they lie..... More

Exceeded Expectations! Very highly recommended! As someone who is extremely frugal and always looking for the best deal, I scouted multiple dealerships in the tri-state area. I had already done my As someone who is extremely frugal and always looking for the best deal, I scouted multiple dealerships in the tri-state area. I had already done my research and was just looking for the best offer. I had visited two dealerships prior to Mazda of New Rochelle and left angry both times when I was blindsided by fees or "miscalculations". Mazda of New Rochelle was my final destination when looking for a New Mazda3. Because of their professionalism and more importantly, the deal they offered, Mazda of New Rochelle won me over. If you are looking for a dealership that is willing to work with you, this is the place for you. I was helped by Lily and Kamil who were extremely patient and forthcoming. Honesty is not what I'd normally associate with car dealers, but they were the exception to the rule. They helped me work out a deal no other dealers could match. Best of all, I was not met with any resistance or fine print when I came into the dealership with their offer. I could not believe how simple buying a car could be when I drove off their lot with my new car. Thank you Lily and Kamil for making the car buying experience seamless. Very highly recommended! More

BUYER BEWARE! DON'T TRUST THEM!! This dealership, namely Kenton S backed up by his boss Phil Van ripper, intentionally mislead me into thinking I was buying a brand new car when the c This dealership, namely Kenton S backed up by his boss Phil Van ripper, intentionally mislead me into thinking I was buying a brand new car when the car was actually a demo with over 2K miles and paint damage. I live on Long Island and was in phone contact with Kenton over a period of 4 days regarding a 2014 CX-9 that was listed as new. Retrospectively, I should have been able to identify the signs that pointed to the extremely poor customer service and Mazda of New Rochelle's primary focus which themselves. Kenton and I settled on a number on Thursday afternoon. I sent him the required documents he asked of me to put the buyer's order together, however he never got back to me until my 3rd phone call 15 minutes before the dealership closed with the necessary documentation I needed to proceed with my loan. Conveniently, their scanner wasn't working so everything needed to be texted to me. I received these documents at 9:00 pm. Kenton told me that he was off the next day and that if I needed anything to contact the other manager Carlos who would be in. Now, the majority of the time no one even answers the phone at this dealership and there is no way to leave a message which is just poor business. I was scheduled to pick up the car on Saturday and I've never bought a new car so I attempted to reach out to Carlos on Friday to confirm it would be ready first thing. I left him a message at 10:00 and again at 3:30. He never bothered to return my call and he is supposed to be a manager? What kind of customer service is that??? I had to contact Kenton on his cell phone and he assured me everything would be ready in the morning and told me that he stopped down on his day off to make sure the car went to detail today. What a liar! When I arrived on Saturday afternoon after driving 1 1/2 hours in the snow, I was told the car was still in detail which made no sense if Kenton had really stopped down the day before. When the salesman took me to the car to start going over the features, I saw the odometer which read 2234 miles!!! That's not a brand new car. My husband had just begun looking over the vehicle and already found some scratches and paint damage in a matter of a minute. That's when we were told that it was a demo, not a brand new car as I had been lead to believe. We were sent to see the owner of the dealership Phil Van ripper who is just as much of a disgusting liar. He says they made a mistake, they messed up and only realized when the car was just being detailed that it wasn't new there was a mistake in the notes for the vehicle. Right!!! That makes no sense if it went to detail when Kenton told me it did the day prior. So even if they did not intentionally mislead me like I know they did, they had the opportunity to be honest and to call me before I drove in the snow for an hour and half in traffic to let me know of the error and have me make a decision based on the truth about the car. Phil then offers to sell me the car for the same price if he gets it painted. No acknowledgement that the price should be significantly lower for it having 2000 more miles on it then it should. We say no and then he tries to sell me a lesser model for the same price while they have 2 other of the exact same model in stock! If this doesn't clearly show their intent that the price negotiated was based on the fact that the car was a demo, I don't know what would make it more clear. Nothing was done to reprimand Kenton for putting together this whole intentionally misleading deal, no compensation was offered for the 3 hours we spend driving in bad weather, gas and tolls and our time completely wasted. I can't imagine how they continue to run a business attempting to screw the customer at every opportunity. I have left several messages for Kenton and Phil and what a surprise, they don't even have the guts to call me back. DO NOT TRUST THEM!! Unfortunately, I learned several lessons the hard way with this sale due to their shady tactics. More

Very pleased! I hate to buy cars because of the time spent & price but with Otari it's totally different. No problems at all and quickly. We arrived late to the dea I hate to buy cars because of the time spent & price but with Otari it's totally different. No problems at all and quickly. We arrived late to the dealership and the only person that came to us was Otari. Everybody else was in a hurry to leave. Without knowing we were going to buy a car, he put attention to us and helped us answering all out questions and selling us a car on the next day. When the time comes to change our car, we'll definitely do it with Otari. More