Mazda of New Rochelle

Awesome Robert was great from start to finish. He went out of his way to make first visit extremely pleasant. I would highly recommend working with him at Maz Robert was great from start to finish. He went out of his way to make first visit extremely pleasant. I would highly recommend working with him at Mazda More

Great Experience - Awesome Salesman! I bought a used Mazda CX-5 and Greg was really helpful and went above and beyond to get me the car and features I wanted. Would definitely recommend! I bought a used Mazda CX-5 and Greg was really helpful and went above and beyond to get me the car and features I wanted. Would definitely recommend! More

Was in for maintenance on car today and was extremely please Was in for service today on my car and was extremely pleased with service provided by Charlene and rest of staff...will definitely be back for service Was in for service today on my car and was extremely pleased with service provided by Charlene and rest of staff...will definitely be back for service as needed More

Bait/Switch (but the people are nice) The staff are professional, responsive and helpful. The issue is a manager who won’t leave his office to speak to customers! I was quoted a price The staff are professional, responsive and helpful. The issue is a manager who won’t leave his office to speak to customers! I was quoted a price (via phone and email) which also listed a 0% apr for credit worthy customers, (which i am) but once I travelled up from the city they could not stand by that number. They took advantage of the fact it was late at night and I am 5 months pregnant. Instead of taking the train back at 9:30 at night, I paid more. The dealer quotes a low price and then gets a kick back from the bank to charge a 5%+ apr. With credit in 800’s that is insane. No, it’s unprofessional. If it was an honest mistake, he should have come out and apologized but the poor employee was trying her best. More

Very considerate and responsive Service coordinator Charlene Russo was very attentive in the hectic year end busy time. Updated me periodically of service status. She is a valuable e Service coordinator Charlene Russo was very attentive in the hectic year end busy time. Updated me periodically of service status. She is a valuable employee. More

Above and Beyond Our Expectations Just got our 2nd Mazda from New Rochelle and I never thought it would be easier than the first. Our sales consultant, Lily Memija, Manager, Sebastian Just got our 2nd Mazda from New Rochelle and I never thought it would be easier than the first. Our sales consultant, Lily Memija, Manager, Sebastian Bergonzoli and General Manager, Philip Van Riper went the extra mile. They even had a big red bow waiting on top of the car because they knew it was for my daughters birthday! When I got to the dealership, the car was upfront and ready to go. Lily took a lot of time to show my daughter all the ins and outs of the car. She was extremely knowledgeable and by the time we left her phone was hooked up and she was comfortable with all the new features. Thank you Mazda of New Rochelle for your outstanding service. I truly recommend this dealership and look forward to getting my next new car from there. More

Great people & Greater Service Brought a 2018 GT Mazda 3 with all the bells and whistles including auto-start. I did not like the integrated version so they gave me the upgraded ve Brought a 2018 GT Mazda 3 with all the bells and whistles including auto-start. I did not like the integrated version so they gave me the upgraded version of it and it's not perfect but it is def better than the original. I dealt with Marsha, Greg, and Ivan who were all very concerned with my issue but also took the time to get to know me. I've spent a day over there and it was like I was just hanging out on my day off. I would recommend this dealer to anyone! More

Fantastic Service Dept Fast, prompt, courteous, Friendly. Professional Had an issue that came up at 11am. Called, they said come in at 1:30. I was out of there by 2:30, is Fast, prompt, courteous, Friendly. Professional Had an issue that came up at 11am. Called, they said come in at 1:30. I was out of there by 2:30, issue resolved. And they also did a NYS inspection for me at the same time! Ivan and Charlene were wonderful! More

Most reprehensible experience of my life This is an awful place to have your car serviced. There is no working phone to return the service desks call. Like literally no working phone to commu This is an awful place to have your car serviced. There is no working phone to return the service desks call. Like literally no working phone to communicate with about service in progress. Men (yes, all men) working there say there is no way to escalate a concern, simply saying there is a “group” of owners but no actual person. A service manager told me he had worked there for 3 years and that he knew if no customer who had been able to escalate a complaint. I was given the GM number but it is the same non-working number. So many other places to go in Westchester County. Turn your car off the road and drive away from here as fast as you can. More

The WORST If I could leave ZERO star review I would! I was a cash customer looking to purchase a 2017 Miata. I was told they would attempt to locate one at anot If I could leave ZERO star review I would! I was a cash customer looking to purchase a 2017 Miata. I was told they would attempt to locate one at another dealership and if unable to do so, they would then order me one. During the forty-four (44) days that followed my having left a $1,000 deposit, my calls were often disconnected and never returned. On day #44, after leaving an irate message with who ever answered the phone, my call was returned - one lie after another. I have begun a lawsuit to get my $1,000 deposit back. If you want to be treated like a valued customer by a professional staff, I would suggest taking a short drive to Riley Mazda in Stamford Connecticut. I went there on a Monday and my new car was ready for me to pick up on Wednesday! FYI - Mazda USA Headquarters at 800-222-5500 takes your dealership complaints quite seriously. I'm hoping they will be stepping in to assist me in obtaining my refund from New Rochelle Mazda. More