Mazda of New Rochelle

SCAM ARTISTS - SERIOUSLY AVOID AT ALL COSTS First review, of anything, ever! If there was a negative 1 billion stars i would use it for this den of scam artists, that's how bad this place is. First review, of anything, ever! If there was a negative 1 billion stars i would use it for this den of scam artists, that's how bad this place is. Went there to view a used car listed on their website. Spent an hour with a sales person, took the car for a test drive, came into the office and agreed on a price, and then was told that the car had been sold pending an inspection before we even got there. What a joke. We then hear the salesperson LILLY laughing about it behind us as she gave the car to someone else. As our sales person hid in their back room for another 20 minutes, we finally had to ask Lily to stop laughing about it because it was incredibly insulting, and she rudely told us she had no idea what we were talking about. Literally 10 feet away laughing and making fun of us. LILLY might be the worst person i've ever encountered. Worst of all, the manager then came out and literally tried to upsell me on another more expensive used car, and then again on an even more expensive lease! Said they'd call the next day with some new ideas to "make us whole" but i never heard back. Not that i would trust them with one nickel of my money, but just another example of how terrible they are. AVOID THIS PLACE AT ALL COSTS. We bought a much better car the following weekend at a MUCH better dealer/cost. Trust me, spend your money somewhere else or THEY WILL RIP YOU OFF. More

Kenneth You Rock!! After so many years of buying cars I've never had an experience like this one. Kenneth treated me with respect, professionalism and more importantly a After so many years of buying cars I've never had an experience like this one. Kenneth treated me with respect, professionalism and more importantly as if I was one of his friends which is what made me feel comfortable to trust the handsome young man. I purchased a 2016 Mazda CX-5 after previously being a Toyota customer . My family and friends love the new ride and I couldn't thank you enough for making this exprience a great one. Also, thank you to both Sales Manger Barry and Sebastian for making sure the car was ready before I arrived to pick up my new CX5. More

Initial amount wrong for my car. Trade in problems. I paid cash for my Mazda 3. A Mazda employee initially gave me the incorrect amount for the cashiers check, which meant I had to get a second check, a I paid cash for my Mazda 3. A Mazda employee initially gave me the incorrect amount for the cashiers check, which meant I had to get a second check, and pay the additional fees. Then, once corrected, I had to wait over a hour to complete my purchase, while my sales person dealt with another potential customer. Part of my deal was Mazda would pay $1000 for my trade in, once an errant lien from Toyota was removed. (My 2001 Toyota had been paid off for 10 years, so knowing the lien would be removed could've been cleared up with a call, but Mazda wanted paperwork.) Once the lien was removed, and the proper documentation was provided to Mazda, I was told I had to wait a week for my check. (I was initially told all I needed to do was bring in the necessary documentation, and I would get a check that same day.) After a week had passed, and no check had come, I called and talked to a customer service person, who transferred me to her manager. The manager did not answer the phone, but let it go to voicemail. I left a message 3 days ago. Needless to say no callback, and still no check. You would think after someone has spent over $25,000 with a company they'd get more respect, and better service. I love my new car. But, I'm worried that the Service Department at New Rochelle Mazda may be like the Sales Department, in which case I'll have to bring my car to a different dealership for service. Many of my friends, once seeing my car are interested in buying Mazdas. At this point I'd have to refer them to a different dealership. The salespeople seem friendly, but now it all seems like an act to me. More

The best car buying experience ever ! Gave me the best deal ever, given that I did my research and comparison with other dealers, and asked for the truecar value, they gave me a lower rate Gave me the best deal ever, given that I did my research and comparison with other dealers, and asked for the truecar value, they gave me a lower rate than the true car value, love my new Mazda cx9. We actually enjoyed the whole experience. Also gave me an okay price for my trade in. Sales guy was very courteous and nice also, was trying to work with our demands and make us happy. And the finance manager Sebastian was nice too, didn't try to push the extra warranty or stuff like that the finance guys usually try to sell to you. I've had similar experience with New ro honda also, the same guys own new ro honda, mazda and toyota so i recommend them all. But from what i saw, mazda has better sportier design and interior quality. Cheers. More

Excellent Dealership deliver as promised,no hidden fees Very friendly,accommodating,Narda answered all email questions and followed up.Zakou was very accommodating and professional,willing to go the extra s Very friendly,accommodating,Narda answered all email questions and followed up.Zakou was very accommodating and professional,willing to go the extra step.And delivered as promised. NO HIDDEN FEES, They are 5 star dealership.Highly recommend going here first ,(save yourself the run around). More

5 Stars isn't enough! I can not give this dealership enough stars. i never give any place a review but the service i received makes me feel like this is the least i can do I can not give this dealership enough stars. i never give any place a review but the service i received makes me feel like this is the least i can do to extend my thanks. My product Specialist was Kenneth Lopez. He treated me with extreme professionalism, he did not make me feel pressured in anyway shape or form that i needed to do anything. He was clear throughout the entire process and very patient. I was shocked that he knew so much about the Mercedes Benz C300 i ended up purchasing from here regardless they do not carry the brand and i bought this car 2 days after they had received it so it shows he stays on top of the product knowledge. i was offered coffee and water and he even gave me the numbers to close by restaurants incase i wanted to order food while the car got inspected and detailed before delivery. Their finance manager Sebastian was also a delight to work with. i can say he truly does care about getting you the best deal he can and compared to other finance managers i've dealt with in the past he does not pressure you to get all the warranties and extra accessories but he does inform you about them briefly in case you are interested. PLEASE DON'T THINK THIS PLACE IS HORRIBLE BECAUSE OF THE REVIEWS OF THE SERVICE DEPARTMENT OR REVIEWS FROM CUSTOMERS WHO ARE UNREASONABLE!! More

Lily You're the greatest ! The Shark Tank ! Recently purchased a 2016 Mazda CX-5 at this dealership. Lily, the salesperson was magnificent! Truly amazing experience with her. The Shark Tank ! Recently purchased a 2016 Mazda CX-5 at this dealership. Lily, the salesperson was magnificent! Truly amazing experience with her. No pressure, she gave us a great price, and even though I had to threaten to cancel the deal because the car wasn't going to be ready the next day as promised, Lily came through and honored her promise. The car was ready the next day. Thank you Lily! You're the best. The car is amazing and we are totally satisfied beyond expectation!. Everything was going great and then we entered the Shark Tank, the financial guy! We left a $500 deposit and signed the contract with the great price Lily gave us. We were not given a copy of the contract. When we arrived the next day, I asked to see the contract but I was told the financial guy has it and he cannot be disturbed. When we entered the Shark Tank, I immediately asked Sebastian for a copy of the contract. He said "It's on the computer, I will print it out when we are done". I insisted he give it to me now. The first number on the contract was close to a thousand dollars more than what I expected. I asked Sebastian what this number was. He said "It's the sale price". I then asked for the contract that was signed the day before. He handed me the contract and I pointed out the sale price Lily wrote on the contract the day before. Sebastian then says, "Oh is that the price Lily gave you?, let me redo the contract again". At this point, I am just about ready to reach over the desk and strangle Sebastian. He redid the contract, handed it over to me, and guess what? He "forgot" to deduct the $500 deposit from the day before. There was a difference of about $1,280 including the $500 that was "forgotten". I couldn't help but wonder how many other people he may have pulled this number on, and how many people never matched the offered price against the final price the next day. I wonder if this is a standard practice at this dealership and the other two dealership's the owner has in New Rochelle, or was this just something Sebastian does to everyone or just to us without the management's knowledge? I wonder if the owner is aware of this, in my opinion, unethical business practice? The integrity of the people who work for the dealership is essential to having a successful business. The owner of this dealership should fix this integrity issue at Mazda of New Rochelle, in my opinion. Final note, Lily, next to John at Fiat of Larchmont, is the best salesperson I've experienced since 1968 when I bought my first car. Lily gets 5 stars!, Sebastian 0, and the dealership only gets 2 xxxxxxx stars. Mike More

I Love NR Mazda Ivan and the service team always make it easy, and the prices are very reasonable. I love New Rochelle Mazda I'm so glad to have them so close to me. Ivan and the service team always make it easy, and the prices are very reasonable. I love New Rochelle Mazda I'm so glad to have them so close to me. More

Great Experience I had been to several Mazda dealers before purchasing my Mazda and this was by far the most pleasant experience. Lily and Sebastian were friendly and I had been to several Mazda dealers before purchasing my Mazda and this was by far the most pleasant experience. Lily and Sebastian were friendly and professional and ensured I got the best deal for me. More

Best Experience Ever!!!!! My overall experience with Mazda was top notch .. I definitely recommend Kenneth when you go his sales skills are superb and he's extremely helpful I My overall experience with Mazda was top notch .. I definitely recommend Kenneth when you go his sales skills are superb and he's extremely helpful I got my DREAM car and couldn't be happier, thanks for making my dream a Reality!!!! More