Mazda of Milford

Professional, friendly staff. The Mazda service team is exceptional. From the initial contact for an appointment until the time you drive off in your serviced vehicle you can expec The Mazda service team is exceptional. From the initial contact for an appointment until the time you drive off in your serviced vehicle you can expect quality customer service. More

Very good recall experience I was able to get in very quickly, they explained everything thoroughly, checked the car for other problems and, even though I did not use it this tim I was able to get in very quickly, they explained everything thoroughly, checked the car for other problems and, even though I did not use it this time, have a convenient shuttle service. More

Another Positive Experience This was our 2nd time purchasing a Mazda from Big Smitty & the folks at Mazda of Milford, and it probably won't be our last. We also had our last Maz This was our 2nd time purchasing a Mazda from Big Smitty & the folks at Mazda of Milford, and it probably won't be our last. We also had our last Mazda serviced several times here & were always more than satisfied. More

Very friendly and knowledgeable! The service department was very knowledgeable and very friendly. The space and waiting area is much to small, trying to find parking to drop off th The service department was very knowledgeable and very friendly. The space and waiting area is much to small, trying to find parking to drop off the car was inconvenient. More

Discrepancy w/ Castrol Coupons/My overall thoughts My one disappointment this time around when I went to go for my oil change, is that I had spoken to one of the Service men there regarding a Castrol C My one disappointment this time around when I went to go for my oil change, is that I had spoken to one of the Service men there regarding a Castrol Coupon that Mazda gives their Customers to get $20 off of a Synthetic oil change. Basically what happens is, you fill out the form and then Mazda I mails it out for you and then usually about 2 months later you get a $20 check written out to Mazda mailed to your home to bring with you to your following oil change Appointment. Now this time around, I had never received my Check in the mail, and I had waited and waited and I had spoken to one of the Service men and I was told verbatim after I had explained that it wasn't fair that every other customer may have received their Check without any problem and they're getting $20 off their oil change and I'm pretty much just screwed and have to pay the extra $20 because I simply just didn't get mine and I said that's not fair and he agreed with me and said that he would put a note in my account to take $20 off of my next oil change. Well I went for my Appointment and basically which I somewhat expected to happen, was told that he never said that and they can't adjust oil change prices which I find a bit odd, so instead they offered to give me a free tire rotation which they said costs $18.99 so it's basically $1 less and I just agreed to it and the fact that they were able to give me that at no charge, I don't understand why they couldn't take $20 off of an oil change, it just made no sense to me so that was a little bit aggravating. I hate for somebody to say to me I never said that to the person. I knew his name, I knew the whole conversation, I even had witnesses but I wasn't going to sit there and argue because I knew I was hitting a brick wall. Let's put it this way, I only came to Mazda of Milford because my Grandparents bought their Mazda 3 there and I wanted to finally buy my first car that was a bit nicer and a higher year with my own money in cash, so I went there and I bought one. The person who sold me the vehicle is no longer working there. I'm not sure if there's any relation but I was very disappointed. They let me drive off the lot without the car being Certified, there was other important things of paperwork that were completely messed up and I ended up getting a free detail and car wash for my aggravation. they also faxed a burn mark in the car that the salesman told me could not be fixed and they had a guy come out and he fixed it within literally less than 5 minutes. so all-in-all if you put together my oil change appointment and my very first experience of buying a car with Mazda of Milford at least I can say that if there is some sort of mess up they do try to make up for it by giving you something back in return and at least they do that much because if they didn't believe me I probably would be going elsewhere. More

Thank you! I love my new car so much 😊! Thank you so much for everything - including the great price, customer service, and friendliness! I’m so pleased with my I love my new car so much 😊! Thank you so much for everything - including the great price, customer service, and friendliness! I’m so pleased with my Mazda! More

25k service They were courteous and friendly. I liked that they called me before they did any extra work. Vehicle was washed and vacuumed. Thank you , Gary They were courteous and friendly. I liked that they called me before they did any extra work. Vehicle was washed and vacuumed. Thank you , Gary More

I had an oil change and a car wash. The staff is very polite and informative about the car work. I didn't have to wait too long for the work to be done. Mike Leslie recognized that I The staff is very polite and informative about the car work. I didn't have to wait too long for the work to be done. Mike Leslie recognized that I have been a loyal Mazda customer for over 20 years. My oil change was free as part of a loyalty program. It was a very pleasant experience. Mazda service has always been respectful of its customers. More

friendly, efficient. They were courteous and friendly. I liked that they called me before they did any extra work. The process was quick and I was out of there within th They were courteous and friendly. I liked that they called me before they did any extra work. The process was quick and I was out of there within the hour, just like they said. I always bring my car to the dealership for service. More

Very Good! I had a very good sales person, Jorge Pona. He was very hands on with any questions I had and went over the vehicle. I would recommend this place to a I had a very good sales person, Jorge Pona. He was very hands on with any questions I had and went over the vehicle. I would recommend this place to anyone.... More