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Mazda of Kent
Kent, OH
465 Reviews
Mazda of Kent features a complete selection of new Mazda vehicles, parts and accessories and an extensive inventory of pre-owned vehicles including Certified Pre-Owned Mazdas. With an award-winning service department, and on-site fleet department, Mazda of Kent is proud to serve the Kent, Akron, Cleveland, Cuyohoga Falls, and surrounding communities. Mazda of Kent has partnered with multiple local and national lenders to offer a complete array of financing and insurance solutions to meet today’s challenges. A proud member of the Montrose Auto Group featuring 13 brands at 13 locations, Mazda of Kent is actively involved with local and regional charities and goodwill organizations.
We are family owned and operated and have proudly been in business since 1983. Michael W. Thompson, CEO & President of the Montrose Auto Group, is a Vietnam Veteran who proudly served our country. Mr. Thompson and the Montrose Auto Group make every effort to support our military and veterans alike. In fact, nearly 20% of our employees are veterans.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 5:00 PM
Tuesday 9:00 AM - 5:00 PM
Wednesday 9:00 AM - 5:00 PM
Thursday 9:00 AM - 5:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 5:00 PM
Tuesday 9:00 AM - 5:00 PM
Wednesday 9:00 AM - 5:00 PM
Thursday 9:00 AM - 5:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
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Showing 465 reviews
February 04, 2012
chris and the entire staff of montrose mazda in kent were amazing!!! the best experience i have had at a car dealership in a long time. thank you for helping me with everything!! i love my new car!! amazing!!! the best experience i have had at a car dealership in a long time. thank you for helping me with everything!! i love my new car!! More
by cgriffeth
Employees Worked With
chris edwards
January 29, 2012
My girlfriend and i needed to get into a bigger vehicle and had been getting tired of searching for a quality used vehicle. i posted an ad on craigslist of all places and Mazda rep Joey answered and asked and had been getting tired of searching for a quality used vehicle. i posted an ad on craigslist of all places and Mazda rep Joey answered and asked if i was still looking. i said yea and agreed to come in to see what they can do. i was upfront with what we could spend only to hear that whey would def work with us. Joey went above and not only looked up vehicles for us, but when i didnt like one he wouldnt push it. eventually we located one at anohter store and the next day he had it brought in. we came up, i test drove it and took it to my house so my girlfirned (who had our baby there) could take a turn and drive it. we loved it, they took our trade and gave a very fair amount and helped make us a deal that fit for us all. when it got down to the paper work and numbers Tim stepped in and helped since joey was busy and answered any questions we had. the sales manager even stopped over and talked with us and gave us and the kids some basketball tickets and and pizza coupons. its truly the small things that count. i come from a previous car dealership sales background and THAT is how you treat customers. we will return when its time for another and DEFINATELY send our pals. More
by iceboxx1984
Employees Worked With
Joey C. and Tim
January 28, 2012
Most people will agree, buying a car can be extremely stressful. It was that time in my life there wasn't any choice, I had to trade in my car. An acquaintence told me about Montrose Mazda of Kent and t stressful. It was that time in my life there wasn't any choice, I had to trade in my car. An acquaintence told me about Montrose Mazda of Kent and that they had really great deals. As soon as I had walked in, I was greeted by welcoming professionals. The dealership was very friendly and professional with a warm atmosphere. How wonderful it was to be at Montrose Mazda without the tension and pressure as I have felt in so many other dealerships. And yes, I bought a Mazda from Montrose Mazda. I am completely happy with my car. Thank you for the friendly and professionalism from Chris Osborne, he was remarkable. Thank you for my wonderful experience working with you and your dealership, Montrose Mazda of Kent. More
by b_mccuen
Employees Worked With
Chris Osborne
January 13, 2012
oh how i just want 2 rave about how montrose mazda of kent is so great. i purchased a used vehicle in august of 2011 and this was the best experience i have had in my situations with cars. everyone was s kent is so great. i purchased a used vehicle in august of 2011 and this was the best experience i have had in my situations with cars. everyone was so nice and treated me with such respect. my credit is far from the best and they did not make me feel bad or uncomfortable about it. i was the one having doubts but tony shapiro and steve cooper were so fantastic with removing that doubt. i purchased a 2008 mitsubishi galant and this vehicle is my world. i absolutely love it. i just want to give all the praise and thanks 2 all the good wonderful nice people of montrose mazda of kent you all deserve it. once again a big thank you. i would recommend this dealership to anyone. keep doing the wonderful job this company is doing!! More
by ccleveland
Employees Worked With
tony shapiro, steve cooper
December 16, 2011
While trying to get the best deal for my new Mazda, I contacted several dealers and asked for quotes. I also used TrueCar.com and Edmunds.com to get an idea of dealer invoice and what a fair price to pay contacted several dealers and asked for quotes. I also used TrueCar.com and Edmunds.com to get an idea of dealer invoice and what a fair price to pay was. Consumer reports had this dealer as one of their "approved" dealers and they were supposed to guarantee pricing that I had gotten online through Consumer Reports. Not only did they NOT guarantee the pricing, they added on the fees that were supposed to be included in the price and were not willing to meet their obligation for the contracted price. They were one of the highest priced dealers I dealt with. More
by IceLG
Employees Worked With
Chris O.
