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Mazda of Kent
Kent, OH
461 Reviews
Mazda of Kent features a complete selection of new Mazda vehicles, parts and accessories and an extensive inventory of pre-owned vehicles including Certified Pre-Owned Mazdas. With an award-winning service department, and on-site fleet department, Mazda of Kent is proud to serve the Kent, Akron, Cleveland, Cuyohoga Falls, and surrounding communities. Mazda of Kent has partnered with multiple local and national lenders to offer a complete array of financing and insurance solutions to meet today’s challenges. A proud member of the Montrose Auto Group featuring 13 brands at 13 locations, Mazda of Kent is actively involved with local and regional charities and goodwill organizations.
We are family owned and operated and have proudly been in business since 1983. Michael W. Thompson, CEO & President of the Montrose Auto Group, is a Vietnam Veteran who proudly served our country. Mr. Thompson and the Montrose Auto Group make every effort to support our military and veterans alike. In fact, nearly 20% of our employees are veterans.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 5:00 PM
Tuesday 9:00 AM - 5:00 PM
Wednesday 9:00 AM - 5:00 PM
Thursday 9:00 AM - 5:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 5:00 PM
Tuesday 9:00 AM - 5:00 PM
Wednesday 9:00 AM - 5:00 PM
Thursday 9:00 AM - 5:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
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Showing 461 reviews
November 14, 2017
Mazda was great! After a car accident, I was in desperate need of a car. Joey and his colleagues were wonderful. They made sure to deliver an affordable used car that After a car accident, I was in desperate need of a car. Joey and his colleagues were wonderful. They made sure to deliver an affordable used car that lived up to my expectations! More
by jlally
Employees Worked With
Joseph Dokes, Jeremy Gray
November 14, 2017
Thanks Thank you for a great experience & not making this stressful. I love my car and at the end of my lease I will come back to Mazda in Kent for another v Thank you for a great experience & not making this stressful. I love my car and at the end of my lease I will come back to Mazda in Kent for another vehicle:) More
by msinclair
Employees Worked With
Demetrius Bray
November 14, 2017
Great Experience! I always heard that buying a car was a stressful time in your life but Mr. Bray made it so simple. He helped to get me to a price point I wanted to pa I always heard that buying a car was a stressful time in your life but Mr. Bray made it so simple. He helped to get me to a price point I wanted to pay and also made sure the payments were reasonable. Out of all the dealerships I’ve been to this one has been my favorite and I’ll definitely steer my friends this direction when they’re looking for a car. More
by L.jackson52
Employees Worked With
Jeremy Gray, Demetrius Bray
November 14, 2017
Friendly Had a very good experience buying a car from Demetrious was fun just to talk to and hang around while the buying process went through thx buddy Had a very good experience buying a car from Demetrious was fun just to talk to and hang around while the buying process went through thx buddy More
by merry3143
Employees Worked With
Demetrius Bray
October 27, 2017
Great customer service!! We weren't your ideal customers. They Shane and Rick went above and beyond or expectations. Putting us in the best vechicle for our budget and situati We weren't your ideal customers. They Shane and Rick went above and beyond or expectations. Putting us in the best vechicle for our budget and situation. Will be coming back for our next purchase for sure More
by Pbrowne5
Employees Worked With
Shane Doak
July 07, 2017
Horrible Company This company as a whole is ran by down right horrible people. They are not concerned about people, they are ONLY concerned about money. They will stoo This company as a whole is ran by down right horrible people. They are not concerned about people, they are ONLY concerned about money. They will stoop to the lowest levels. They do not care about their buyers or employees. I only purchased from this dealership because of one upstanding employee. I would not advise ANYONE to purchase from any Montrose store. Very sad how this company is ran. More
by dart1984
Employees Worked With
N/A
September 28, 2016
very nice staff Got me in and out in a half hour. Ashly was great and took time to recommend the needed service. I would send my family to Montrose Mazda for service. Got me in and out in a half hour. Ashly was great and took time to recommend the needed service. I would send my family to Montrose Mazda for service. More
by aclive
Employees Worked With
Ashley in service
September 26, 2016
Positive Experience! Service was quick and helpful at Montrose Mazda of Kent. I purchased my car there and would do so again. I brought it in for regular service this week Service was quick and helpful at Montrose Mazda of Kent. I purchased my car there and would do so again. I brought it in for regular service this weekend and it was quick and easy. I have had no problems with the car I purchased there in 2015. A+ More
by Zoom2016
Employees Worked With
Chris
August 29, 2016
Service Manager was awesome!!! We had an issue that got blown way out of proportion. After 24 hours, cooler minds and having the service manager get involved (Ashley), everything h We had an issue that got blown way out of proportion. After 24 hours, cooler minds and having the service manager get involved (Ashley), everything has been resolved. She took the time to listen and get all the facts and treated me with respect. More
by Jerry Wolf
Employees Worked With
Ashley in Service
August 23, 2016
Shady! Beware! Horrible service. Unreliable vehicles. Shady sales people. $2000 warranty that doesn't cover a freaking thing! 2 weeks in their shop because they coul Horrible service. Unreliable vehicles. Shady sales people. $2000 warranty that doesn't cover a freaking thing! 2 weeks in their shop because they couldn't fix it right the first time and then took forever to do so. Without communication to me, btw. I had to check on it to be told anything. Multiple trips to Kent, which is an hour away from me. Was told they'd make it right, but all they did was give me a xxxx loaner car and a free fluid flush. Which they should have done ANYWAY since it was an overheating issue!!! I've only owned the car 8 months. Been in need of service twice already. The first time was 24 HOURS after I bought it for leaking COOLANT. Shocker that it breaks AGAIN. Untrustworthy company who will not go out of their way for anything. Thanks for charging me so much I can't even make the next payment, buy groceries for my family, or make my mortgage on time! More
by Screwed Over
Employees Worked With
Theresa
