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Mazda of Kent
Kent, OH
423 Reviews
Mazda of Kent features a complete selection of new Mazda vehicles, parts and accessories and an extensive inventory of pre-owned vehicles including Certified Pre-Owned Mazdas. With an award-winning service department, and on-site fleet department, Mazda of Kent is proud to serve the Kent, Akron, Cleveland, Cuyohoga Falls, and surrounding communities. Mazda of Kent has partnered with multiple local and national lenders to offer a complete array of financing and insurance solutions to meet today’s challenges. A proud member of the Montrose Auto Group featuring 13 brands at 13 locations, Mazda of Kent is actively involved with local and regional charities and goodwill organizations.
We are family owned and operated and have proudly been in business since 1983. Michael W. Thompson, CEO & President of the Montrose Auto Group, is a Vietnam Veteran who proudly served our country. Mr. Thompson and the Montrose Auto Group make every effort to support our military and veterans alike. In fact, nearly 20% of our employees are veterans.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 5:00 PM
Tuesday 9:00 AM - 5:00 PM
Wednesday 9:00 AM - 5:00 PM
Thursday 9:00 AM - 5:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 5:00 PM
Tuesday 9:00 AM - 5:00 PM
Wednesday 9:00 AM - 5:00 PM
Thursday 9:00 AM - 5:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
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Showing 423 reviews
October 07, 2012
Was pleased with the responce I got on the first phone call to them. Was also pleased with the service I got at the dealership and the salesman was very friendly. call to them. Was also pleased with the service I got at the dealership and the salesman was very friendly. More
by sparky345
Employees Worked With
Nicholas Eckley
August 22, 2012
First needed more gas friendy AWD car,wanted CX 5 grand(leather int)black on black or cx 7.while looking at car salesman was rude,did not listen to my wants,not letting me look at cars BY MYSELF,show grand(leather int)black on black or cx 7.while looking at car salesman was rude,did not listen to my wants,not letting me look at cars BY MYSELF,showed me a cx 5 grand then said you cannot get a grand touring except this specific silver(grand) one on lot or anything black on black except this touring on our lot(even thou cleveland lot had many),Then said i cannot get the grand,he also said credit approve is only for the kent lot not the cleveland lot.When asked my credit limit he just started belittling my credit score.Also inquired about auto start was told I can buy it at lot or if I find one elsewhere,we will install BUT only OEM mazdas INSTALLED here will be on warranty and Aftermarket or installed elsewhere will not be added and it will not effect car warranty.During purchase was talked about lowering warranty (100000 6yr to 60000 6yr)for benifits pack and that i can switch back later(stupid to even get it in the first place let alone change it),wanted to switch back was told cannot.Got car home and started noticing damage to interior,took to service and they fixed 2 of 4 spots and said "sorry cannot fix other things"with a fake concern and smile.Asked well since its damaged can we exchange,was told no you signed already,asked about auto start was told $617 parts +$120 install + tax I asked for a price reduction on car or discount for unrepaired damage?Again no.Found one online for $493 parts,Same part # and called service for appt was told no you have to buy thru us at $737 and we will not match $ and if installed elsewhere warranty will be void.You would fig with the unrepaired damage they might bend a little.MGR kevin gave card said call if any problems call him,tried several times but he is never there. More
by icedone
Employees Worked With
jack,erin,and service on phone
April 10, 2012
Josh was very helpful and funny. I and my husband were able to test drive the car. We were there until 9:30pm but walked out with our Mazda 6 2010 and very happy. able to test drive the car. We were there until 9:30pm but walked out with our Mazda 6 2010 and very happy. More
by hopejoe14
Employees Worked With
Josh Mueller
April 04, 2012
Upon my visit, I was greeted by a cheerful, friendly salesman willing to listen to me as the buyer. I knew what I wanted and what I was willing to pay to get it. He did an exceptional job working togeth salesman willing to listen to me as the buyer. I knew what I wanted and what I was willing to pay to get it. He did an exceptional job working together with his co-workers to make the deal happen. I am very happy with my salesman and the entire staff of Montrose Mazda. The courtesy and honesty I received from them made this the most pleasurable experience I have ever had buying a car. Five Stars all the way!! More
by tpullin2
Employees Worked With
Josh Mueller
March 28, 2012
Originally went in and purchased a used van. It had several unforseen problems that made us have to take it in for service twice before we had it two weeks. This dealership actually offered us a differ several unforseen problems that made us have to take it in for service twice before we had it two weeks. This dealership actually offered us a different van with less miles instead. I was very pleased with the customer service. They went above and beyond proving that they could be trusted. More
by michellewages
Employees Worked With
Josh Mueller, Spole with other people on the phone but didn't get their names
March 24, 2012
I had a very pleasant experience at Montrose Mazda of Kent. The salesperson was very knowledgeable about the product, and did an excellent job of keeping me apprised of new deliveries. I felt no pressure Kent. The salesperson was very knowledgeable about the product, and did an excellent job of keeping me apprised of new deliveries. I felt no pressure to buy, and was pleasantly surprised with how well they did on my trade in. Overall, this was an outstanding experience and I would recommend this dealership to anyone looking for a new or used car. :-) More
by selmersax79
Employees Worked With
Tim Wiseman
February 14, 2012
I recently bought a Mazda Speed 3 from Montrose Mazda at Kent, and I must say that it was definitely a better experience than a lot of dealerships I've been to. I had a pretty tight budget, and I had a VERY Kent, and I must say that it was definitely a better experience than a lot of dealerships I've been to. I had a pretty tight budget, and I had a VERY difficult trade-in. So I was definitely asking for quite a bit from these guys. However, all that aside they helped me get my Speed3 for an acceptable price. All in all, I'd definitely recommend this dealership to anyone, and I am actually recommending my brother buy the Speed3 he wants from these guys, as well. Great job, guys! More
by Khex
Employees Worked With
Josh Mueller
February 04, 2012
chris and the entire staff of montrose mazda in kent were amazing!!! the best experience i have had at a car dealership in a long time. thank you for helping me with everything!! i love my new car!! amazing!!! the best experience i have had at a car dealership in a long time. thank you for helping me with everything!! i love my new car!! More
by cgriffeth
Employees Worked With
chris edwards
January 29, 2012
My girlfriend and i needed to get into a bigger vehicle and had been getting tired of searching for a quality used vehicle. i posted an ad on craigslist of all places and Mazda rep Joey answered and asked and had been getting tired of searching for a quality used vehicle. i posted an ad on craigslist of all places and Mazda rep Joey answered and asked if i was still looking. i said yea and agreed to come in to see what they can do. i was upfront with what we could spend only to hear that whey would def work with us. Joey went above and not only looked up vehicles for us, but when i didnt like one he wouldnt push it. eventually we located one at anohter store and the next day he had it brought in. we came up, i test drove it and took it to my house so my girlfirned (who had our baby there) could take a turn and drive it. we loved it, they took our trade and gave a very fair amount and helped make us a deal that fit for us all. when it got down to the paper work and numbers Tim stepped in and helped since joey was busy and answered any questions we had. the sales manager even stopped over and talked with us and gave us and the kids some basketball tickets and and pizza coupons. its truly the small things that count. i come from a previous car dealership sales background and THAT is how you treat customers. we will return when its time for another and DEFINATELY send our pals. More
by iceboxx1984
Employees Worked With
Joey C. and Tim
