Mazda of Kent

Service Manager was awesome!!! We had an issue that got blown way out of proportion. After 24 hours, cooler minds and having the service manager get involved (Ashley), everything h We had an issue that got blown way out of proportion. After 24 hours, cooler minds and having the service manager get involved (Ashley), everything has been resolved. She took the time to listen and get all the facts and treated me with respect. More

Shady! Beware! Horrible service. Unreliable vehicles. Shady sales people. $2000 warranty that doesn't cover a freaking thing! 2 weeks in their shop because they coul Horrible service. Unreliable vehicles. Shady sales people. $2000 warranty that doesn't cover a freaking thing! 2 weeks in their shop because they couldn't fix it right the first time and then took forever to do so. Without communication to me, btw. I had to check on it to be told anything. Multiple trips to Kent, which is an hour away from me. Was told they'd make it right, but all they did was give me a xxxx loaner car and a free fluid flush. Which they should have done ANYWAY since it was an overheating issue!!! I've only owned the car 8 months. Been in need of service twice already. The first time was 24 HOURS after I bought it for leaking COOLANT. Shocker that it breaks AGAIN. Untrustworthy company who will not go out of their way for anything. Thanks for charging me so much I can't even make the next payment, buy groceries for my family, or make my mortgage on time! More

Wonderful experience I gave this dealership 5 stars cause they help me get a car that i wanted. My credit score is not that great and they worked with me. Had me smiling a I gave this dealership 5 stars cause they help me get a car that i wanted. My credit score is not that great and they worked with me. Had me smiling and feeling great the whole time i was there. I would highly recommend going there, they great you at the door. They dont hound you like other car dealer places. More

First New Car Purchase-2016 Mazda 3 i touring hatchback John Smith and Brian Clark went above and beyond when searching for my next car. The exceeded every expectation and made my first new car purchase ver John Smith and Brian Clark went above and beyond when searching for my next car. The exceeded every expectation and made my first new car purchase very enjoyable. I will definitely recommend any of their sales staff to anyone looking to purchase a new vehicle. I hope to do business with them in the future. More

From NY to Kent, Ohio My experience with Montrose Mazda of Kent was so positive three years ago, that when it was time to lease another car I drove back from New York to be My experience with Montrose Mazda of Kent was so positive three years ago, that when it was time to lease another car I drove back from New York to be welcomed by the staff and sales manager, Bryan and left driving away with my new car! There is loyalty, effort, and ease in going to Montrose, and for that, the millage and exciting trip back home, is worth it! Kay Kobbe, Mamaroneck, New York More

My car buying experience was the best! My experience with Montrose Mazda of Kent, and specifically with salesman John Smith, was awesome. I highly recommend the dealership and John. When I My experience with Montrose Mazda of Kent, and specifically with salesman John Smith, was awesome. I highly recommend the dealership and John. When I got to the dealership, John was super laid back and immediately made me feel at ease. He carefully and patiently listened to my needs. There was no high pressure techniques. He just gave me useful info and even rode with me on the test drive. The SUV was in excellent shape and reasonably priced. After the drive, John was very friendly and frank in the negotiation aspect. He was able to get the monthly payments to what I told him I could afford, and I ended up getting an awesome SUV. Even after I signed on the dotted line, he still had the car fully detailed while we I was working out the financing, which was a nice (and unexpected) touch. I feel he went above and beyond by doing this. I drove the SUV home, and the next day he called to make sure everything was going ok. So even after having sold me the car, he still took everything seriously - again going above and beyond. Overall it was a very positive experience and I feel the dealership and John in particular care deeply about the customer experience and they treat their customers with respect and honesty. I would definitely buy my next car from Montrose Mazda of Kent. More

Terrible sales experience! DO NOT TRUST THIS DEALERSHIP!!! I had a few promising phone calls and email exchanges with the sales rep. I had given him the offer of another nearb DO NOT TRUST THIS DEALERSHIP!!! I had a few promising phone calls and email exchanges with the sales rep. I had given him the offer of another nearby dealership and he claimed he "could match their offer all day long" and that he "would not want to lose [my] business over a few hundred dollars." He gave me his offer which he clearly stated was after tax on multiple calls. It all sounded great, and I was almost ready to make the trip down to the dealership. However, when I asked him to confirm the number in writing and that it was after tax, he confirmed the number, gave his ability to match the other dealer's number "all day long" again, and intentionally neglected to leave out the post tax part. I asked again for him to confirm it was post tax via email and didn't hear back from him. I called him instead, and when prodded to clarify he claimed that the number was not only BEFORE tax, but that it didn't include the rear camera package I was looking for either! I called him out (but not rudely), and he said he had been with customers all day and doesn't remember the numbers I was claiming. He apologized and said it was a misunderstanding on my part, that I must have mis-heard him, but I told him he said it clearly on several occasions. Then he said he couldn't talk because he was with a customer at that moment. I called back twice, and each time he conveniently claimed to be with a customer. He said he would call back and never did. Obviously I am going with the other dealer and am glad I discovered the true nature of this dealership before making a trip down there! Definitely avoid this place! More

Jeff Ross helped me drive home in a new MAZDA CX-5!! I am a recent college graduate, and I went to Montrose Mazda of Kent looking for information on the 2015 CX-5. Jeff Ross met me at the door with a smi I am a recent college graduate, and I went to Montrose Mazda of Kent looking for information on the 2015 CX-5. Jeff Ross met me at the door with a smile and helped us through the entire experience! He made a huge effort to make sure that making such a big decision wasn't stressful, but enjoyable! He was very knowledgeable in the vehicle and the different ways I could customize my package to fit me perfectly. From the initial demo and test drive of the CX-5 to the end of my time with Jeff, he listened and guided me into the perfect car for me! Mazda's finance team gave me a wonderful opportunity as well! I have no credit history and was very concerned that getting a new car would be impossible! Not true with Mazda! I was able to work out a plan that fit my abilities just right. THANK YOU MONTROSE MAZDA OF KENT! THANKS JEFF ROSS! I'm extremely happy with my car and driving to work this morning was a blast!! More

New Car I have wanted a new Mazda 3 for quite some time. I was finally in the position to buy and when I went to Montrose Mazda I was not treated well at all. I have wanted a new Mazda 3 for quite some time. I was finally in the position to buy and when I went to Montrose Mazda I was not treated well at all. The sales man was a young man and he was very pleasant however the man behind the desk was very rude. He simply stated he could not help me at all. There were no questions asked nothing. So I went next door and left with a brand new Ford Focus. Everything happens for a reason and I am so glad I did not buy from these people. The sales man and finance dept at Klaben Ford are a five star team. Check them out!! More

Demetrius Bray was Awesome Salesman... Demetrius was an excellent Salesman and i would highly Recommend him to family and friends love my 2011 Chevy Traverse Miles was Great The price was O Demetrius was an excellent Salesman and i would highly Recommend him to family and friends love my 2011 Chevy Traverse Miles was Great The price was OK GOOD Job Demetrius . can not forget the friendly staff. More