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Mazda of Kent
Kent, OH
464 Reviews
Mazda of Kent features a complete selection of new Mazda vehicles, parts and accessories and an extensive inventory of pre-owned vehicles including Certified Pre-Owned Mazdas. With an award-winning service department, and on-site fleet department, Mazda of Kent is proud to serve the Kent, Akron, Cleveland, Cuyohoga Falls, and surrounding communities. Mazda of Kent has partnered with multiple local and national lenders to offer a complete array of financing and insurance solutions to meet today’s challenges. A proud member of the Montrose Auto Group featuring 13 brands at 13 locations, Mazda of Kent is actively involved with local and regional charities and goodwill organizations.
We are family owned and operated and have proudly been in business since 1983. Michael W. Thompson, CEO & President of the Montrose Auto Group, is a Vietnam Veteran who proudly served our country. Mr. Thompson and the Montrose Auto Group make every effort to support our military and veterans alike. In fact, nearly 20% of our employees are veterans.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 5:00 PM
Tuesday 9:00 AM - 5:00 PM
Wednesday 9:00 AM - 5:00 PM
Thursday 9:00 AM - 5:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 5:00 PM
Tuesday 9:00 AM - 5:00 PM
Wednesday 9:00 AM - 5:00 PM
Thursday 9:00 AM - 5:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
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Showing 464 reviews
February 01, 2022
I Purchased my 2020 CX-3, and always will have it serviced here. The dealership is beautiful ! The staff are so courteous and efficient. I know that I'm going to get the best treatment every time. Je serviced here. The dealership is beautiful ! The staff are so courteous and efficient. I know that I'm going to get the best treatment every time. Jeremy and the Sales & Service Staff are awesome !! More
by msmargarette1
January 24, 2022
Took my 2021 Mazda 3 turbo for its first scheduled service to Kent Mazda. Staff were very friendly and pleasant. The waiting area was very nice and had complimentary snacks and beverages. In and out i service to Kent Mazda. Staff were very friendly and pleasant. The waiting area was very nice and had complimentary snacks and beverages. In and out in under 50 min for oil change, tire rotation, and inspection. Very pleased and will return. More
by jtcunn13
Employees Worked With
Service department receptionist
January 14, 2022
Had my 2021 CX-5 serviced here since leasing it from Mazda of Kent. Entire experience has been outstanding. Will continue to have CX-5 serviced here and in two years will lease another CX-5. Mazda of Kent. Entire experience has been outstanding. Will continue to have CX-5 serviced here and in two years will lease another CX-5. More
by strive
January 04, 2022
Treated unfairly when purchasing a used vehicle. Sold vehicle to someone else after agreeing to sell to me the vehicle earlier in the day. I was told we had a deal and they had by bank information. They vehicle to someone else after agreeing to sell to me the vehicle earlier in the day. I was told we had a deal and they had by bank information. They did call late in the day and said they accidentally sold vehicle to someone else by mistake that afternoon, but it did not do me any good . Not sure if they wanted to make more money off someone else and make more money on the deal since I was not financing it with them, but handled the deal very unprofessionally.I normally do not write reviews until today,but am so disappointed, I thought I needed to. If you want to buy online with this dealership, BE WARE. I will mention salesperson said he felt bad that it happened, however they need a better system if they are going to sell cars online. More
by bb
Employees Worked With
Other Employees :
management did handle deal correctly, Jeremy Eisenberg
December 18, 2021
I usually deal with the ford and chrysler dealerships next door I actually bought my mazda used from them I thought I may as well cut out the middle man and get it serviced where they know the make. I next door I actually bought my mazda used from them I thought I may as well cut out the middle man and get it serviced where they know the make. I have to tell you I was overly impressed. from the moment I drove in until I left. I loved the newly remodeled show room The entire staff was over the top friendly. Not too worry we will be back And will tell my friends of the great experience More
by SHVDMONKE
Employees Worked With
Jeremy Eisenberg
December 17, 2021
Had an amazing experience here at Mazda of Kent. Wasn't planning on getting a new car but Steven went over some numbers with me, made me a great offer for the lease I already had and promised to find the c planning on getting a new car but Steven went over some numbers with me, made me a great offer for the lease I already had and promised to find the car I really wanted. And even though it took some time and I thought it would be impossible based on the current market inventory, he was able to find one and made the whole deal happen. Shoutout to him and also Liam, who took the time to show me the new car and make sure all of my questions were answered. More
by Alyssa S.
October 12, 2021
Paid cash for a car and both windshield wipers were broke and I didn’t notice when I bought it . Got 2 hours away headed home with it and it started to rain so when I turn wipers on it ruined my whole windsh and I didn’t notice when I bought it . Got 2 hours away headed home with it and it started to rain so when I turn wipers on it ruined my whole windshield now I have to replace it . There policy is oh well . You would think when they do the oil change and the point inspections they do that out of 6700 dollars the wipers would of been good . Literally both was completely broke ! Awful experience wish I would of spent money else where. More
by Racheldonell22
Employees Worked With
September 02, 2021
Horrible dealership! Stay away! I placed a deposit to hold a vehicle, and when the car was paid for and picked up the dealership did not credit back the deposit. I unfortunately was not able to be there hold a vehicle, and when the car was paid for and picked up the dealership did not credit back the deposit. I unfortunately was not able to be there at the time of pick up so I would have caught the error, however it took 2 weeks for someone to acknowledge the to the error and issue the credit. I was ignored with the hope I would forget about it. More
by mikem
