Mazda of Gladstone

Dealership helped me get what I wanted! I had a specific car in mind when I contacted the dealership and they found it at a "sister store" when it was not on their lot. They were responsive I had a specific car in mind when I contacted the dealership and they found it at a "sister store" when it was not on their lot. They were responsive and did not try to talk me into a car I did not want. Prompt service and being flexible with their schedule was also helpful. Lynn was friendly, informative, and personable. She wanted me to understand how specific features worked before I drove off the lot with my new car. She followed up with a check in after I purchased the car. If I had a friend who wanted a new Mazda, I would recommend that they contact Lynn at Gladstone. More

Excellent experience! Manny was awesome! Super professional, super responsive. Very knowledgeable and willing to compete with other dealerships to get our business! We g Manny was awesome! Super professional, super responsive. Very knowledgeable and willing to compete with other dealerships to get our business! We got the car we wanted in the color we wanted and at the price we wanted. The price and terms were just as we had agreed over the internet and on the phone. Plus, they got us an even better rate on financing than one of their larger competitors said they could get us...1.3% lower in rate. Really enjoyed this experience and kudos to Manny and Mazda of Gladstone for a job well done! I'll be happy to refer anyone I know looking for a Mazda to them without any hesitation. Nice work folks and thank you so much for making this an easy transaction; we really appreciated it! More

Amazing Service This is the 2nd vehicle that I have purchased from Mazda Gladstone and both times I worked with Bob Greig and him and his sales team always go above a This is the 2nd vehicle that I have purchased from Mazda Gladstone and both times I worked with Bob Greig and him and his sales team always go above and beyond to meet your expectations work with you to make the best fit for you and your pocket book. They have earned a lifetime customer in me and I recommend them to all that I know. Exceptional service, enthusiastic and overall amazing! More

Amazing, inviting experience! If you're in the market for a vehicle, go see Lynn Sanchez at Gladstone Mazda!! She's so enthusiastic, warm, and inviting!! SHE is the reason I even If you're in the market for a vehicle, go see Lynn Sanchez at Gladstone Mazda!! She's so enthusiastic, warm, and inviting!! SHE is the reason I even bothered to go in and look! Her demeanor and professionalism showed through the phone!! I had gone somewhere else for comparison shopping. I wanted to buy from her anyway. We'd already spent a few hours together looking at various vehicles. She ALWAYS ASKED what I wanted, my wants and needs were her priority. Great woman, great spirit!! Give Lynn a call or text 503.706.9279 More

Great No-Pressure Car Buying Experience It's my first car purchase in 15 years -- I've been happily doing my part for the environment in pedestrian-friendly Portland -- and I couldn't have a It's my first car purchase in 15 years -- I've been happily doing my part for the environment in pedestrian-friendly Portland -- and I couldn't have asked for a better salesperson than Bob Grieg. He was friendly, knowledgeable, and inspired trust. He had a great loop in in his back pocket for the test drive, and was able to answer all of my questions. When I wanted to browse the available models on the lot, he let me do so without hovering or trying to sell anything. All in all, a great experience. The dealership building itself is a little dingy, but Bob tells me they're renovating next year, which will be welcome. The one frustration in the experience was the time it took to have my car detailed before I could drive off the lot -- I had been there all afternoon, and I was ready to go! Certainly not Bob's fault, but perhaps a little more attention to the post-sale process would be good. Everyone I dealt with was polite and friendly, and there was a minimum of high-pressure salesmanship. Highly recommended. More

Great experience Leased a new 2016 Mazda 6. Everything about the Mazda was explained extremely thoroughly, leaving us with no questions when we left the dealership. Ev Leased a new 2016 Mazda 6. Everything about the Mazda was explained extremely thoroughly, leaving us with no questions when we left the dealership. Everything was clear, concise, and no time was wasted. More

Would do it again I had been researching the Mazda CX5 for years and had compared the vehicle to 5+ other competitors. This car had the combined interior/exterior that I had been researching the Mazda CX5 for years and had compared the vehicle to 5+ other competitors. This car had the combined interior/exterior that I was looking for as well as the safety/reliability reviews at a fair price. It had been 10 years since purchasing a new vehicle so I knew what I wanted and I did my homework. I went through the Costco program as I do not like to haggle. I'm still not sure if I got the best deal but I probably saved hours of time negotiating the price so I would do it again. Costco sent me to Gladstone Mazda. They reached out to me immediately following my inquiry. The dealership had an extensive inventory with every color combination imaginable. I was disappointed that none of the vehicles come with a light interior, the only option is all black or black with parchment (light) seats which looks a little funky but I just didn't want an all black interior vehicle. Julio was the sales rep that worked with us. He knew the vehicle and he took his time with all of the questions that I asked. We took a long test drive to test out the features and he was very relatable. I hate the pushy sales routine and it was refreshing to not have that happen during the test drive. The only time I felt pushed was once we began the paperwork process and some of the up-selling began with the protective coat, etc. What would have been an excellent review fell to above average. In the end the dealership found the exact car I had asked for and they had it sent to the dealership. Financing was typical, the first offer was way to high. I had to state exactly what I was willing to finance and how I was going to do it and then they came right back and did so. The extended warranty process was also typical as the quotes continue to be put in front of me based on the monthly payment. I repeatedly asked what the total price was so that I could determine if it was worth my money. They also had no paperwork that I could take away with me outlining the extended warranty options and stated it would come in the mail (after the fact). It would be a huge improvement it they could at least provide a high level hand out of each plan. The vehicle was ready with the add on features a head of schedule which was great. Manny worked with us when we picked up the vehicle and he was very personable and knowledgeable. He walked through the warranty, the manuals and he sat in the car with us and provided a detailed demonstration of all the bells and whistles (he also set up my phones on bluetooth). If I were buying another vehicle I would go to Gladstone Mazda again. I would be happy to work with either Julio or Manny. I've yet to work with the service department but at the time of sale they did do an introduction to the service department which was a nice touch. More

Excellent customer service and understanding our needs Honestly if it wasn't for Lynn Sanchez and Bob, I don't know what we would have done. We had a special circumstances that were a high needs situation. Honestly if it wasn't for Lynn Sanchez and Bob, I don't know what we would have done. We had a special circumstances that were a high needs situation. We needed a car fast and we knew what we needed and what we could afford. Gladstone of Mazda listened and worked with our circumstances and didn't pressure us into anything. Such great service, and everyone was so nice. Seriously they will take care of you, again Lynn and Bob did so much for us. I almost felt like it was to much to ask, but they didn't make us feel ashamed of anything for our circumstances. Great dealership and worth your time. More

great experience I was looking for a Mazda mx-5 thru USAA and was sent an e-mail from Lynn Sanchez offering her services. End result was we bought a Mazda mx-5. Howe I was looking for a Mazda mx-5 thru USAA and was sent an e-mail from Lynn Sanchez offering her services. End result was we bought a Mazda mx-5. However this review is about our salesperson Lynn, she is an awesome lady who not only went the extra mile to help us achieve our goal but was so personable and friendly that my wife and I really had a great experience buying this vehicle. Also a gentleman by the name of Zack (forgot last name) also was exceptional with a great personality and was great to work with. More

Manny at Mazda I shopped for a car for 2 or 3 months & encountered a variety of sales "techniques", from the obvious & expected to amazingly childish. Manny at Mazd I shopped for a car for 2 or 3 months & encountered a variety of sales "techniques", from the obvious & expected to amazingly childish. Manny at Mazda of Gladstone was the only salesperson that didn't play those games. He answered all of my many emailed questions succinctly, quickly, accurately & politely. Without hesitation I would refer to him. His honesty and lack of sales bull.... were a relief and appreciated. More