Mazda of Gladstone

easy and painless! Hi all - I was very impressed not only with Lynn Sanchez and her professionalism and caring spirit, but the whole dealership. Even with the crappy we Hi all - I was very impressed not only with Lynn Sanchez and her professionalism and caring spirit, but the whole dealership. Even with the crappy weather and their dealership building under construction, they help make you comfortable and the process pretty painless. I would totally work with them again in a heartbeat! Thank you for helping me purchase my first ever brand new car! More

Easy and Quick Purchase, Service & Value We did some research and decided our second vehicle would also be a Mazda and it would be a CX-3, We are absolutely happy with it. Lynn helped us qu We did some research and decided our second vehicle would also be a Mazda and it would be a CX-3, We are absolutely happy with it. Lynn helped us quickly through the purchase and the manager found the color we were looking for, too! Definetly recommend this dealership....they truly make you feel like family. More

Shalina baker I bought my new cx5 a few months ago and there were some mishaps at first but chad was very nice and Willing to work with me through our problems to g I bought my new cx5 a few months ago and there were some mishaps at first but chad was very nice and Willing to work with me through our problems to get things all figured out and now this are working great! Thanks for being super awesome chad! More

Easy purchase, good value I did my research and found the car I knew I wanted to buy: a Mazda CX-5 Touring Edition. There are 6 Mazda dealerships within an hours drive of me. I I did my research and found the car I knew I wanted to buy: a Mazda CX-5 Touring Edition. There are 6 Mazda dealerships within an hours drive of me. I did my research and found out the dealership purchase cost and markup, so I knew what was fair and what the boundaries were for a no-deal. Dealers aren't going to give away the car, after all. I test drove at one dealership, and then sought competitive bids from all six dealers in my area through the online quote system. I'll just say the quotes varied widely, MSRP varied by over $3,000 from lower starting bid to highest. I used the online system to make my deal. Some dealerships had a very weak online presence and didn't know how to communicate the specifics of a deal through email, they just wanted my body in the showroom. Others were like a first date; awkward and terse exchanges, not really sure where you stand on the deal. With Mazda Gladstone, I had a great online negotiation. Having had deals in hand from a few dealers and doing the online research on what the bottom line was for the dealership, I knew the cards I could play. But Gladstone of course knew the cards too, and we got down to a good, fair deal in about 3 email exchanges. I have to give credit to Chad in the online sales department, he made me feel comfortable and locked down the specifics for me quickly. Chad gets an A+ for pulling me in. When I got to the dealership my dealer Bob was out on a call, but I didn't have to wait long. He had called me when I was arranging the purchase and I knew I was in good hands. I had already secured financing but this dealer isn't able to do indirect lending, a negative for me because I had already secured lending through my credit union. I decided to proceed with the purchase anyway. Bob, my sales associate, was great. He took the time to show me the specifics of the vehicle that I wasn't able to research online. He made it a personable purchase experience, which up to that point was totally online. I honestly liked the guy and enjoyed talking with him about the car. He was the personal connection that made the buying experience for me. I worked with Nathan (I think that's his name) to make the deal on paper. We talked about the current warranty, sign here, sign there. He tried to sell me the extended warranty and almost convinced me. Good salesman, I'd be wary trying to negotiate with him on an empty stomach. He knows his stuff. It was a few months of personal work figuring out what car to get. It was a few days worth of time sending email blasts to dealers to get conversations started. Once I landed on Mazda Gladstone, it was about an hours worth of time through calls and email to set up the purchase, and then just under 3 hours from arriving at the dealership to pulling off in my new car. After that, zoom zoom. I was off. The leather steering column feels great. The pickup is smooth and fast. I feel good about the purchase, no regrets. If you are looking for a Mazda in the Portland Metro region (or even Bend or Salem), look to these folks. They are quite competitive and good to work with. More

quick purchase I was working with another dealer trying to locate a specific model and color Mazda 3. They were unable to locate it for me and was going to be forced I was working with another dealer trying to locate a specific model and color Mazda 3. They were unable to locate it for me and was going to be forced into ordering one. After double checking the Mazda website the one I was looking for popped up at this dealer. I called and spoke with Arturo and he ran out to the lot and took a picture to prove he had it. It had just come in the night before. I explained the price I was quoted by the other dealer and within the hour I had a promise of the same price and was told the car was mine. Drove down an hour later and took a quick test drive. The car was still wrapped in plastic. In 90 minutes my wife and I were driving away in our new Mazda for the exact price I was promised over the phone. The financing was good and we were approved for 2.79% within minutes. Of course there was the obligatory sales pitch by the finance guy to get us to buy add ons. He only pushed hard on the maintenance program but after explaining my reasons by declining it we moved on. I know they make extra commission on these and he disappointment was obvious but the process was painless otherwise. Arturo was excellent and knows his product. He answered every question I had by showing me the answer, no guessing. If he didn't know he looked it up in the manual and showed me his findings. He was funny and courteous, and obviously like what he does. The building is under construction so everything happens in a mobile trailer. Its a bit worn down but they is was comfortable and warm. More

Great experience Had a great experience working with Carmen. Very professional, low pressure, and informative. Would definitely buy from this dealership again and woul Had a great experience working with Carmen. Very professional, low pressure, and informative. Would definitely buy from this dealership again and would recommend Carmen to anyone looking for a hassle free car buying experience. More

Great experience for the second time I went in to look for a car to replace my econo box that I had. I was paired up with Emileigh and we went to look at a few cars. She took the time to I went in to look for a car to replace my econo box that I had. I was paired up with Emileigh and we went to look at a few cars. She took the time to ask real questions and try to find the car for me. After finding one and taking it for a generous test drive, I decided it was worth the cost. The remaining process was pretty painless, even with it being a busy Friday. I appreciate the demeanor of all involved in the sale. Overall, it was a great day and I would recommend this dealer to my friends. More

Hassle-free experience None of the usual dealer BS (have to check with my manager and so on). Discussion of price was upfront and quick. Very little of the endless back and None of the usual dealer BS (have to check with my manager and so on). Discussion of price was upfront and quick. Very little of the endless back and forth I experienced from some other dealers. This is a dealership that has adapted to the fact that the asymmetry of information regarding price that influenced dealer-customer relationships before the internet has largely been removed. More

Leading my Madza CX3 I had a great experience getting into my new car. The process was smooth, and no matter what came up Emileigh was great at helping us find what we wan I had a great experience getting into my new car. The process was smooth, and no matter what came up Emileigh was great at helping us find what we wanted. Our Mazda is perfect! More

Professionalism Displayed While researching from home Kat Klages, their internet manager provide fast detailed information regarding all the various packages available for a ne While researching from home Kat Klages, their internet manager provide fast detailed information regarding all the various packages available for a new Mazda CX-5. She respected our request of how we wanted to be contacted regarding our questions in a timely and professional manner. She even set up an opportunity for us to actually see each of the different models with all of the trim levels. During the test drive no time frame or distance by her was determined allowing us to understand all of the new technology on new vehicles including the increased safety features, improved navigation explaining updates are available via our home laptop when Mazda issues. When we determined which color and trim level she researched to locate our new 2016.5 Mazda and delivered to our home once it arrived off the ship. She continued to deliver excellent customer service as she connected our smartphones, set the navigation and safety features to meet our needs following "the sale". This is a sign of outstanding professionalism. Contact Kat if you desire an easy, pleasant and caring professional buying experience. Oh did we share if was low key when we had decided on our vehicle of choice? More