Mazda of Everett

My Mazda CX-5 started having issues that I had been in for the previous week. I was panicking because I was due to go out of town for my niece’s wedding the next day. They had me bring my car in, but the for the previous week. I was panicking because I was due to go out of town for my niece’s wedding the next day. They had me bring my car in, but the service department was totally booked, and there was no way they could diagnose and fix it in time. Eric got me set up with a loaner, and I won’t miss my niece’s wedding. Mazda of Everett went above and beyond to make it right. They are a small dealership, but they are mighty!!!!! THANK YOU~ Karin V. More

**Edit: After working with Bebs and Service they gave me a loaner and offered to fix the vehicle. The service department was super helpful and Bebs and the service manager helped to rectify the situation. T a loaner and offered to fix the vehicle. The service department was super helpful and Bebs and the service manager helped to rectify the situation. They were attentive and and understood my concerns. I appreciate that they were willing to help Went in to purchase a Mazda6 this last weekend. Took delivery of the vehicle, after a couple days of days I went to wash the car by hand and noticed that a full piece of trim just isn’t even installed on car. Upon further inspection, the car was also missing its spare tire jack. After speaking with the dealership and they acknowledged they didn’t even notice that the trim was missing. Makes me feel unsafe to drive the vehicle as I wonder what else they missed on the car. They want to charge upwards of 300$ for the piece of the skirt that was clearly missed when they inspected the car. I guess selling a whole car isn’t profitable so they sell it in pieces. Really disappointed in my experience with this dealership. More

What a friendly environment with a host of helpful staff to assist you with a purchase! We worked with Joe Garcia, Sales Manager, who was amazing to work with. Very low key and up front. He went above an to assist you with a purchase! We worked with Joe Garcia, Sales Manager, who was amazing to work with. Very low key and up front. He went above and beyond to make it a great car buying experience. Over many years of car shopping I've had only a very few dealers that I'd recommend. But at Mazda of Everett I'd have a very hard time finding something that could be improved. Everything and everybody was outstanding including Adam of the Finance department who helped locate a lower interest rate on the loan that had been already approved by my bank. More

The dealership is very clean and inviting. Nice waiting area with a gourmet coffee machine. Staff is friendly and helpful. Nice waiting area with a gourmet coffee machine. Staff is friendly and helpful. More

I absolutely LOVE this dealership. Free car washes for life, no mark-ups, no hassle experience all the way around. Free car washes for life, no mark-ups, no hassle experience all the way around. More

As always the staff and management of Mazda of Everett shine!!!!! Each purchase I’ve experienced over the years has been straightforward, efficient and professionally conducted. Sheldon, Tony and Ron ar shine!!!!! Each purchase I’ve experienced over the years has been straightforward, efficient and professionally conducted. Sheldon, Tony and Ron are a great team. They provide the financial information with detail and accuracy while maintaining their humor and kindness. 10 out of 10 once again!!!! More

Mazda of Everett dealership was easy to find. It has great space and is very clean. I have to do a shoutout to Frank Weiss & Adam in financing! Frank's customer service and ability to ke It has great space and is very clean. I have to do a shoutout to Frank Weiss & Adam in financing! Frank's customer service and ability to keep in touch and follow up is a treasured trait. He was upfront and transparent with the build and deliver of my car. He ensured everything I wanted was on my car! Frank found that my lug nuts had not been changed to the black ones and made sure those were on before I drove away. Frank took the time and went over every single feature of the care and even programmed my seat during the inspection. Because of Frank and this car buying experience it has forever changed the way I will buy a car in the future. Working with Adam in financing was a breeze and zero pressure to purchase add ons. Upon processing the contact I paid exactly what Frank quoted me prior to my arrival. The most amazing thing is there was zero dealer hidden fees! I did not have to haggle and ask to have something removed. I can't say enough about my entire experience from beginning to end. More

As a woman who has been in Sales for 30 years and has negotiated every car and RV purchase in my life, I am absolutely blown away by how glorious my experience was with Mazda of Everett. Every single dea negotiated every car and RV purchase in my life, I am absolutely blown away by how glorious my experience was with Mazda of Everett. Every single deal I have ever done with any dealership anywhere has been fraught with shenanigans. Not this place! I was all set to buy a car elsewhere (that I would have to take time off of work to rent a car to go pick up), but I connected with Cindy Hedden and Jason Peters and all it took were a few emails and a couple of phone calls and texts and I had a car delivered to me (1.5 hours away) within 3 days of our first communication. I should mention that this is also during the great COVID chip shortage crisis when cars are hard to come by, many are going for more than MSRP and dealerships don’t need to work hard. I got a better car than I was negotiating elsewhere, a better price (they are also a Costco-authorized program which I used), significantly better payment terms than anywhere else I checked (a longer term AND a better APR by a .75 point than any loans online, Carvana, CarMax or with ANY of the Washington dealerships! I checked them all). They initially gave me a term .5 better than anywhere else and after I verbally agreed to buy it for those terms called me back and gave me an even lower APR! In 3 days I had my car in my driveway. It was an absolutely beautiful experience from beginning to end. At every turn Cindy and Jason answered every question immediately and directly and pulled zero funny business. I LOVE these people and I have never met them, but I will sure be stopping by next time I am in the neighborhood. These guys are crazy smart in how they run their business: Be legit, be responsive, have a sense of urgency and make it easy to buy. Instead of all the other dealerships wasting time with the back and forth and trying to pull something over on me, these guys get the deal done, make sure you are happy and then move on to please the next customer. Lower cost of sale. Absolutely Brilliant. My hats off to this crew. Thank you thank you thank you. You made this so easy and that is everything. More

Best Mazda dealership in Pacific Northwest! Definitely recommend them. Jay Tsay, Bebs, and their whole team are very professional and helpful. I ended up buying two cars from them back to back. recommend them. Jay Tsay, Bebs, and their whole team are very professional and helpful. I ended up buying two cars from them back to back. More

I bought a new car from this dealer. They specified a wrong low odometer reading on the documents. I signed it believing them. But, to my surprise the miles on the car were much higher than what was spec wrong low odometer reading on the documents. I signed it believing them. But, to my surprise the miles on the car were much higher than what was specified on the document. I made multiple attempts asking them to correct their mistake, but no one acknowledges or attempts to correct and instead blamed me for not checking the reading on the car when i test drove. Lesson learnt to not trust this dealer. Ultimately i lose some miles on my warranty More