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Mazda of Elk Grove - Service Center

Elk Grove, CA

4.7
432 Reviews

432 Reviews of Mazda of Elk Grove - Service Center

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January 08, 2017

Rainy day miracle! Jeremy and Billy sure preformed a rainy day miracle for me. My car was towed in from my office in Folsom because it wouldn't start. Jeremy waited for More

by NPalafax
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Billy Shields
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Furgerson
Jan 09, 2017 -

Mazda of Elk Grove responded

Thank you for sharing your positive experience working with Jeremy, Billy and our service team. We pride ourselves on providing the best service possible for our customers, which is why you can always expect more at Mazda of Elk Grove. We truly value your business and look forward to the continued relationship.

October 17, 2016

the BEST customer service! I have brought my Mazda here for years because of the best customer service - so when my husband needed service on his Jeep, I asked EJ if it was ok t More

by loyal1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Billy Shields
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : EJ Delano
Oct 19, 2016 -

Mazda of Elk Grove responded

Thank you for your service business and the 5-star review! Please keep coming back; we value your continued patronage!

October 10, 2016

Excellent service I brought my Mazda in due to a recall, and received excellent service. Billy, the service rep I dealt with, was very accommodating and professional. N More

by Jroc71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Billy Shields
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : EJ Delano
Oct 11, 2016 -

Mazda of Elk Grove responded

Thank you for bringing your Mazda in to our Service Department. It's great to hear that Billy took such good care of you. We appreciate your business and your 5-star review. Please keep coming back!

October 10, 2016

A friendly personalized service visit On Oct 1, 2016 I brought in my new 2016 Mazda CX3 in for it's first maintenance visit. I was greeted by Kyle when I first arrived (my appointment was More

by Jessica0824
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Clauson
Oct 11, 2016 -

Mazda of Elk Grove responded

Wow Jessica, thank you so much for this amazing review of your experience with Kyle and the rest of our dealership team. We genuinely appreciate your business and will always do our best to make you feel special when you're here. Please keep coming back to see us as needed, but in the mean time keep enjoying your cute little CX-3!

September 14, 2016

Great Service We decided after purchasing our new Mazda CX-5 that we wanted the Luxcare applied to the car. I called and talked to Jaik who arranged for us to bring More

by Quilter1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Staff at the Detail and Collision Department, Matt Heidrich, Isaiah Hurtado
Sep 15, 2016 -

Mazda of Elk Grove responded

Thank you for your the positive review. It's good to hear that your after sales experience was positive. Please keep coming back to us for all your future automotive needs!

June 03, 2016

Rx-8 Air Bag Recall service Brought my RX-8 in for the airbag recall, the appointment was for 1120am...the service was completed in less than 2 hours. Billy, the service writer More

by 737Driver
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Billy Shields
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fang Yang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2016 -

Mazda of Elk Grove responded

Thank you for your recommendation of our Service Team. We are glad to have you safely back on the road. Please come back again for your future service needs. We appreciate your business!

April 25, 2016

Great service Wow, every time I use the Service Dept, my experience has been incredible. Everyone is very friendly and helpful. My most recent experience with Kyl More

by tamari
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Clauson
Apr 26, 2016 -

Mazda of Elk Grove responded

Thanks so much for your strong recommendation of our Service Team, especially Kyle! Please keep coming back; your business is important to us!

October 05, 2015

kyle is a service rockstar! I've been coming here for the past two years for regular maintenance,I live near Roseville and drive all the way down here for service. Kyle has alway More

by NPalafax
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Clauson
Oct 07, 2015 -

Mazda of Elk Grove responded

Wow! Thanks for the great review Nathanael! We're glad to know that Kyle stepped up and went the extra mile for a great, loyal customer like you. We know you have many options for servicing your car and really appreciate that you come down to Elk Grove to give us your business. Please keep us in mind if you do ever decide to replace that vehicle! :-)

September 15, 2015

Wouldn't go anywhere else I came in for a recall on my 2011 Mazda 3 and didn't expect them to be willing or happy to help since I wasn't actually purchasing anything. They prov More

by meve
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lucy Cortes
Sep 15, 2015 -

Mazda of Elk Grove responded

Wow! Thank you so much for taking the time to publicly share your positive experience with our Service Department team. We look forward to seeing you again soon whether it's for service or sales. We're here to help, whatever your needs might be! :-)

July 08, 2015

Joe Kalem is the man This is the second time (out of many I'm sure) that I have brought in my mazda3 to get work done. This time around it was for my 65,000 mile check up. More

by benurquidez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 29, 2015 -

Mazda of Elk Grove responded

Ben, thank you very much for sharing the details of your experience with Joe and our service department. We are glad to know all went well with your car's check-up and look forward to seeing you again down the road. We recognize that you have many options for servicing your vehicle and are proud that you choose to make the drive to us here at Mazda of Elk Grove!