Mazda of Elk Grove - Service Center

Great service experience! I brought my 2015 Mazda3 in for routine scheduled maintenance. Billy Shields greeted me before I exited my car! We chatted while Billy performed a vi I brought my 2015 Mazda3 in for routine scheduled maintenance. Billy Shields greeted me before I exited my car! We chatted while Billy performed a visual inspection of the vehicle, using a cool app to record the data and take photos of the car. Nice. I was all set to spend an hour or so in the waiting area when Billy came back to let me know the car was ready. I was in and out in under an hour. Cool! More

Over-the-top service in maintaining my confidence in Mazda. I just went in for the routine maintenance of my Mazda3 and I also had a few concerns about some other small issues about my care. I was concerned ab I just went in for the routine maintenance of my Mazda3 and I also had a few concerns about some other small issues about my care. I was concerned about a possible misalignment of my car because the steering wheel seems to be a little off kilter-ed although my car drove straight forward without any drifting to the left or right. They check that out for me at no charge. They assured me that everything is fine. However, it was discovered that both my front struts were leaking and that should be repaired right away. I was just 10 days passed the warrantee of having that repaired at no cost to myself. It would have been a huge expense to pay for that repair which would have seriously tainted my confidence in my ownership of my Mazda, having had this car just under 3 years. But, Billy went to bat for me to see if I could get this repair at no cost (honoring a warrantee of 10 days passed) to get me back on the road again and keeping me proud to be a Mazda owner. When I shared this information with my family, they too, are looking forward to the day when they will be getting their next car. My niece bought a Mazda after driving mine last year, and my wife will be getting one herself very soon as she will be passing on her Honda to our daughter. Thank you Mazda for showing your customers that you truly care about customer satisfaction and of taking pride in your product. More

Great Service by Billy Mazda of Elk grove always has excellent and fast service. I appreciate the quick shuttle service as well either to run errands or back home during the Mazda of Elk grove always has excellent and fast service. I appreciate the quick shuttle service as well either to run errands or back home during the service appointment. More

Excellent Service I went to Mazda of Elk Grove after having a horrible experience at another Mazda dealer, after meeting with Billy I had a very different experience, I went to Mazda of Elk Grove after having a horrible experience at another Mazda dealer, after meeting with Billy I had a very different experience, everything was exactly what I expected. It didn't take 3 hours for just an Oil Change, they did more than that in less time. Thanks to that I came back this week to have my brakes done, Awesome Job. Thanks Billy Regards, Rick Zepeda More

Great People! We don't give enough credit to the parts team. They are very knowledgable and super friendly and did not make me feel stupid when asking questions abo We don't give enough credit to the parts team. They are very knowledgable and super friendly and did not make me feel stupid when asking questions about stuff I didn't understand. Great people! More

Minor fixes and recommendations Dealt with Billy Shields because I prefer to work with the same service tech from time to time. Billy is outstanding. Always doing three things at Dealt with Billy Shields because I prefer to work with the same service tech from time to time. Billy is outstanding. Always doing three things at once but never fails to pay attention to my service needs. Makes excellent recommendations about parts and services. This last trip I was there to fix a pesky headlight, which he did complimentary because I had had them replaced at the dealership recently, but he also handled an oil change and air filter replacement for me right on the spot. We also talked about the car getting older and if I had ever put fuel additive into my tank to help with the engine build up. I had not, and brought up a few recommendations and prices right there on his computer for me to see. Billy is an excellent tech who gives supreme service and is the main reason I keep coming back to EG Mazda. Thanks! More

RX8 Recall Service Brought my 2004 RX8 in for 2 recall items...front passenger airbag inflator and fuel pump sealing ring...Appt was for 840am and job was completed by 1 Brought my 2004 RX8 in for 2 recall items...front passenger airbag inflator and fuel pump sealing ring...Appt was for 840am and job was completed by 1040am...Jeremy Fergurson was the service rep who handled my service...Outstanding experience once again at Mazda of Elk Grove. I also had a very pleasant experience with Matt Heidrich, who let me have a demo ride in the new MX5 RF... More

Great service I was greeted by Billy Shields from the Elk Grove Mazda - Service Department. It was my second maintenance service on my new car. I needed a Oil chang I was greeted by Billy Shields from the Elk Grove Mazda - Service Department. It was my second maintenance service on my new car. I needed a Oil change and rotate my tires. Billy immediately recognized me. Since I had a pre-paid maintenance contract he contacted the pre-paid company for approval which was very quick. Within less than an hour, my car was done. The service dept make you feel very comfortable and treat you with respect. Thank you service team. More

2nd Maintenance on my 2016 CX3 Well, had my second maintenance appointment on my 2016 CX3. First I love the car, second the service staff is so friendly and accommodating. I walke Well, had my second maintenance appointment on my 2016 CX3. First I love the car, second the service staff is so friendly and accommodating. I walked in and Billy greets me with a smile and a hello. He took my information and let me know that it would be about 90 minutes and that I was more than welcome to sit in the waiting area. The waiting area is very tidy and comfortable. I had also asked Billy how I could change my last name on my account with Mazda and get personally took me over to the Finance person and asked him what was the best route for me. It was very nice of him to break away from his area to take me over there. As I drove away from my service a light and alert sound went off in my car. I turned around and drove back to the service area and Billy saw me drive up and immediately was coming outside. He explained to me what the alert was about and I was comfortable with everything and drove away happy. I have been very happy with the service department at Mazda of Elk Grove. It makes it so much nicer to sit there and wait for the car because you know that you are treated well and you aren't considered just another car coming in for an oil change. Thank you Billy for the great service and every one in the service department you are all so pleasant to work with. :) More

Hats off awesome service Elk Grove Mazda is the best place to buying cars and getting your car service. First class customer service and also hats off for service techs are re Elk Grove Mazda is the best place to buying cars and getting your car service. First class customer service and also hats off for service techs are really nice and they get your car in and out really fast and let you know what you need and future on. Thats why I like to go to Elk Grove Mazda to get my car serviced and also a free car wash for life. More