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Mazda of Elk Grove - Service Center

Elk Grove, CA

4.7
432 Reviews

432 Reviews of Mazda of Elk Grove - Service Center

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May 05, 2017

Wouldn't Go Anywhere Else!! These guys are the best. I have been taking my CX9 in to them for over 5 years. They stand behind all their work and I have never been disappointed More

by Jeanette
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Billy Shields
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2017 -

Mazda of Elk Grove responded

Jeanette, Thank you so much for your loyal patronage. We truly value the relationship we have. Happy driving in your newly serviced vehcile!

April 27, 2017

"Great Customer Service & very Attentive Employees" I personally gave those ratings based on the Cutomer Service Billy Shields and Jeremy Furgerson always offered to me while I am there. I have never f More

by Tutulewa1691
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Billy Shields
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Furgerson
Apr 27, 2017 -

Mazda of Elk Grove responded

Melika, Thank you for sharing you recent service experience with Billy and Jeremy. We truly appreciate your business and are always here if you have any questions.

April 27, 2017

AWESOME CUSTOMER SERVICE!! I've been coming to Mazda Service department since my first Mazda in 2015. The most impeccable customer service I have received from any establishment More

by chollman93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Billy Shields
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2017 -

Mazda of Elk Grove responded

Thank you for your repeat business! It's so great to hear time and time again Billy has exceeded all expectations. We appreciate your patronage.

April 19, 2017

Routine Maintenance in Service department. I'm treated well every time I go to Mazda of Elk Grove. My husband and I purchased our Mazda 3 in 2014. Their team has always provided us with excelle More

by Heather81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Clauson
Apr 20, 2017 -

Mazda of Elk Grove responded

Heather, Thank you for sharing your experience with Kyle and our Mazda Service team. We value your business and are always here for your service needs.

April 18, 2017

Excellent customer service While I cannot comment on the Sales department, I have taken my car to the Service department multiple times for the past couple years. The customer s More

by dtq
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Billy Shields
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2017 -

Mazda of Elk Grove responded

Thank you for sharing your positive service experiences with us. We truly appreciate the continued relationship and your business. As always, if you ever have any questions don't hesitate to give us a call.

April 13, 2017

Best service Best customer service, hands down. They were so friendly and not pushy whatsoever. In and out of there before I expected. He offered to have the shutt More

by Kmorente
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Billy Shields
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2017 -

Mazda of Elk Grove responded

Thank you for taking the time to share your positive service experience. We appreciate your business!

April 05, 2017

Great Service!! I have nothing but good things to say about Mazda of Elk Grove. The sales team is awesome along with the service center. I bought my car April 2016 an More

by JH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Billy Shields
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Furgerson
Apr 06, 2017 -

Mazda of Elk Grove responded

JH, Thank you for taking the time to share your experience with us. We truly value your business and always look forward to assisting you with your vehicle needs.

March 19, 2017

Excellence Personified!! Billy was exceptional as usual. Not only did he get my car serviced on time, but it was done earlier than he promised. From the moment I walked in he More

by VWOGHO EMARIEVBE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Billy Shields
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2017 -

Mazda of Elk Grove responded

Thank you so much for sharing your positive experience on your recent service visit. It's amazing to hear Billy continues to go above and beyond all expectations during your time with us. We appreciate your continued patronage. Zoom-zoom

March 18, 2017

Great amenities and professional service. Came in for routine 15k maintenance. Free wifi and comfortable work space allowed me to get a lot of work done while I waited. A little farther out th More

by jgip_dr
Recommend Dealer
Yes
Employees Worked With
Billy Shields
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2017 -

Mazda of Elk Grove responded

Thank you for your recent service visit with us. We appreciate the opportunity to earn your business and look forward to seeing you again! Zoom-zoom

March 16, 2017

service Requested a time frame in which I needed my vehicle back. Service was able to accommodate my request and was 1-1/2 hours faster than originally advise More

by tony
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Clauson
Mar 18, 2017 -

Mazda of Elk Grove responded

Tony, Thank you for sharing your positive experience with Kyle and our service department. We appreciate your time and business. Happy driving!

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