Mazda of Elk Grove - Service Center

AWESOME CUSTOMER SERVICE!! I've been coming to Mazda Service department since my first Mazda in 2015. The most impeccable customer service I have received from any establishment I've been coming to Mazda Service department since my first Mazda in 2015. The most impeccable customer service I have received from any establishment. Couldn't see myself going anywhere else for service to my Mazda. FIVE STARS AND SOME!!! More

Routine Maintenance in Service department. I'm treated well every time I go to Mazda of Elk Grove. My husband and I purchased our Mazda 3 in 2014. Their team has always provided us with excelle I'm treated well every time I go to Mazda of Elk Grove. My husband and I purchased our Mazda 3 in 2014. Their team has always provided us with excellent service, respect, and affordable maintenance. More

Excellent customer service While I cannot comment on the Sales department, I have taken my car to the Service department multiple times for the past couple years. The customer s While I cannot comment on the Sales department, I have taken my car to the Service department multiple times for the past couple years. The customer service I received has always been exemplary. They don't push unnecessary services like at other dealerships. I've always left with a pleasant experience and a well running car. More

Best service Best customer service, hands down. They were so friendly and not pushy whatsoever. In and out of there before I expected. He offered to have the shutt Best customer service, hands down. They were so friendly and not pushy whatsoever. In and out of there before I expected. He offered to have the shuttle take me to work in case I didn't make it on time. Instead, he made sure that I was in and out before I had to leave with time to spare. I think out of the whole automall and any dealership I've been to, this is my favorite. More

Great Service!! I have nothing but good things to say about Mazda of Elk Grove. The sales team is awesome along with the service center. I bought my car April 2016 an I have nothing but good things to say about Mazda of Elk Grove. The sales team is awesome along with the service center. I bought my car April 2016 and every time I take my car in to be serviced I am greeted by name and treated with respect and they always take good care of me and my car. Billy and Jeremy are very hard working and they do whatever it takes to make sure I recieve the best service and quality products. Thank you and keep up the hard work!! More

Excellence Personified!! Billy was exceptional as usual. Not only did he get my car serviced on time, but it was done earlier than he promised. From the moment I walked in he Billy was exceptional as usual. Not only did he get my car serviced on time, but it was done earlier than he promised. From the moment I walked in he remembered who I was and treated me as a person rather than just another car owner. He was friendly and courteous throughout the process. Just to show my experience is what he delivers to each customer, while waiting for my ride, I watched him deliver that same level of concierge customer service to another customer. You guys have a gem in Billy, treat him right. He is a major reason I get my service done at Mazda of Elk Grove. More

Great amenities and professional service. Came in for routine 15k maintenance. Free wifi and comfortable work space allowed me to get a lot of work done while I waited. A little farther out th Came in for routine 15k maintenance. Free wifi and comfortable work space allowed me to get a lot of work done while I waited. A little farther out than my normal Mazda dealership, but definitely worth the trip. Will definitely use them again. More

service Requested a time frame in which I needed my vehicle back. Service was able to accommodate my request and was 1-1/2 hours faster than originally advise Requested a time frame in which I needed my vehicle back. Service was able to accommodate my request and was 1-1/2 hours faster than originally advised. My time is important and getting an accurate time frame helps me coordinate my other obligations. Good Job! More

Great service experience! I brought my 2015 Mazda3 in for routine scheduled maintenance. Billy Shields greeted me before I exited my car! We chatted while Billy performed a vi I brought my 2015 Mazda3 in for routine scheduled maintenance. Billy Shields greeted me before I exited my car! We chatted while Billy performed a visual inspection of the vehicle, using a cool app to record the data and take photos of the car. Nice. I was all set to spend an hour or so in the waiting area when Billy came back to let me know the car was ready. I was in and out in under an hour. Cool! More

Over-the-top service in maintaining my confidence in Mazda. I just went in for the routine maintenance of my Mazda3 and I also had a few concerns about some other small issues about my care. I was concerned ab I just went in for the routine maintenance of my Mazda3 and I also had a few concerns about some other small issues about my care. I was concerned about a possible misalignment of my car because the steering wheel seems to be a little off kilter-ed although my car drove straight forward without any drifting to the left or right. They check that out for me at no charge. They assured me that everything is fine. However, it was discovered that both my front struts were leaking and that should be repaired right away. I was just 10 days passed the warrantee of having that repaired at no cost to myself. It would have been a huge expense to pay for that repair which would have seriously tainted my confidence in my ownership of my Mazda, having had this car just under 3 years. But, Billy went to bat for me to see if I could get this repair at no cost (honoring a warrantee of 10 days passed) to get me back on the road again and keeping me proud to be a Mazda owner. When I shared this information with my family, they too, are looking forward to the day when they will be getting their next car. My niece bought a Mazda after driving mine last year, and my wife will be getting one herself very soon as she will be passing on her Honda to our daughter. Thank you Mazda for showing your customers that you truly care about customer satisfaction and of taking pride in your product. More