Mazda of Elk Grove - Service Center

Service Team consistently exceptional! Since April 2015, ALL safety recall and service appointments for my Mazda 3 have been hassle-free with maintenance completed early or on-time as estim Since April 2015, ALL safety recall and service appointments for my Mazda 3 have been hassle-free with maintenance completed early or on-time as estimated. With an upbeat persona, Mr. Billy Shields greets customers with unwavering professionalism while multi-tasking duties. On each visit, the service team offers a loaner car or the option to wait in-house with clean restroom facilities, comfortable chairs, and freebies (i.e. coffee, soda pop, snacks, water, WiFi). Mrs. Annielyn Manongdo is particularly diligent to ensure the coffee station and snacks are replenished as well as super efficient and friendly. Thank you to ALL employees for consistently outstanding experiences and for ALL you do on a daily basis to keep customer service exceptional. Bless! More

Worth it The customer service and quick service makes this place worth it every time. Billy worked to explain everything to me over the phone and then in a det The customer service and quick service makes this place worth it every time. Billy worked to explain everything to me over the phone and then in a detailed email. He also helped me find a coupon to get a discount on the service provided. Awesome! More

Servicing Appointment As always, the service team goes beyond the expected. I've had an intermittent issue with the pop-up speedometer display. Billy had the service depa As always, the service team goes beyond the expected. I've had an intermittent issue with the pop-up speedometer display. Billy had the service department contacted Mazda to see what could be done to correct the problem. Seems a factory reset was needed. This was done and I had my car back within 3 hours. More

Excellent service Have been having my Mazda 3 serviced at the Mazda Elk Grove dealership since I bought the car in 2016. Billy Shields was the service consultant that I Have been having my Mazda 3 serviced at the Mazda Elk Grove dealership since I bought the car in 2016. Billy Shields was the service consultant that I see or made appointments with when I need my car maintained. He always treated me like a VIP. Last week I had an emergency with a nail in one of my tires. The normal tire shops were still closed and I need to have this fixed or replaced as soon as possible. I knew the Mazda dealership was open but I didn’t have an appointment. I stopped by and told Billy of my issue and he fit me into the schedule. His kindness, professionalism and service was excellent. More

Always great service Everytime I come in for service the crew is very friendly and efficient. This time I was greeted by Billy. He was very attentive and in no time had me Everytime I come in for service the crew is very friendly and efficient. This time I was greeted by Billy. He was very attentive and in no time had me set up for my regular maintenance. As usual it seemed like time flew by while I waited. More

Great customer service GREAT! service, efficient, pleasant attitude and wants the best for me the customer. And always willing to help with my car needs. These is my third GREAT! service, efficient, pleasant attitude and wants the best for me the customer. And always willing to help with my car needs. These is my third time in the services department and all three time have been outstanding. More

Exceeded expectations This was out third visit to Elk Grove Mazda Service Department. Each visit was pleasant and exceeded expectations. All three interactions have been This was out third visit to Elk Grove Mazda Service Department. Each visit was pleasant and exceeded expectations. All three interactions have been pleasant and a good value. The service department reminds me of how things should be, caring for the customer, listening and trying to figure out the most cost effective solution. I have never felt pressured and have always been treated with kindness, respect. We own a variety of vehicles and have interacted with other service departments. Elk Grove Mazda is heads and shoulders above the rest in regards to value, knowledge and looking out for their customers best interest. More

Amazing Service! I have been going to Elk Grove Mazda for 5 years now and Billy still offers the same premium experience I have received since my first time walking in I have been going to Elk Grove Mazda for 5 years now and Billy still offers the same premium experience I have received since my first time walking into Elk Grove Mazda service department. He genuinely makes my family and I feel welcome. He consistently offers excellent customer service through his communication and looking out for what's best for the consumer and their vehicle. Billy is an example as to why I continue to be an Elk Grove Mazda customer. Thank you Billy! More

Going Above and Beyond This week I had an issue with my car and brought it in to be checked at the dealer and first met with Ruben Casillas who provided excellent customer s This week I had an issue with my car and brought it in to be checked at the dealer and first met with Ruben Casillas who provided excellent customer service to my husband and I upon walking through the door. After knowing the status of my vehicle the next day and knew of the repairs we went back the next day were met with the cashier, who in turn gave our paperwork to the Service Mgr. EJ Delano and he was awesome! He went above and beyond what was expected and helped us out completely. Staff truly showed their care for their customers! Thank you Owner of Mazda in EG for providing a place of excellence for your clients and training your staff to do more than what is expected! Great Experience! Thank you Mazda in Elk Grove! More

Service above and beyond I have been going to Elk Grove Mazda for almost 2 years for service of my previous Mazda. I took my new car in for its first service appt last month. I have been going to Elk Grove Mazda for almost 2 years for service of my previous Mazda. I took my new car in for its first service appt last month. I called and got in quickly. EJ and Billy were friendly, efficient, communicated info well, and took excellent care of my car as well as it was clean when I picked it up. I can't remember the last time I received service at a dealership where they seem to truly care about their customers. I live in Lincoln CA but drive all the way to Elk Grove (at least 45 minutes) due to their excellent service and care of their customers, always going above and beyond!. More