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Mazda of Elk Grove - Service Center

Elk Grove, CA

4.7
432 Reviews

432 Reviews of Mazda of Elk Grove - Service Center

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May 16, 2018

Great! Very efficient service .greeted right away when I pulled up. Lane in front office greeted me as well asking what I needed done today and answered my More

by Qvfernandez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lane Walters
May 16, 2018 -

Mazda of Elk Grove responded

Thank you for the 5 star review of your experience with our service department. We are glad to hear that our service team provided you with a great experience and efficient service. We truly appreciate your business and wish you many more miles in your INFINITI.

May 15, 2018

I Had a wonderful experience It was time for brakes, I went to see Billy in the the Mazda service department and he took such great care of me and my service needs. Jim, the Mazda More

by Niesie82
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Billy Shields
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Davis
May 16, 2018 -

Mazda of Elk Grove responded

Niesie, Thank you for the 5 star review of your experience with Billy and our service team. We are happy to hear that our service team provided you with great customer service and that you had a wonderful experience. Your business is truly appreciated and we wish you many more happy miles in your Mazda. Zoom-zoom!

May 14, 2018

Fast and friendly, ready to get what you need done Lane took my car in for some routine matinence with no hassle, called them up and got done on the same day. Made it super easy for me when I got here More

by Headlights27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lane Walters
May 16, 2018 -

Mazda of Elk Grove responded

Thank you for the 5 star review. We are glad to hear that Lane and our service team were fast and friendly during your visit providing you a no hassle experience. We truly appreciate your business and wish you many more happy miles in your Mazda. Zoom-zoom!

May 12, 2018

Excellent service I got my Mazda Rx-8 recall done in a timely manner. The Advisor, Bill was helpful and respectful and understood I had work, so he got me a rental. Mad More

by bobbyt559
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Billy Shields
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fang Yang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josilyn Gil
May 16, 2018 -

Mazda of Elk Grove responded

Bobby, Thank you for the 5 star review of your experience with our service department. We are glad to hear that Bill and the service team provide you with great customer service during all your visits. Thank you for your business and we wish you many more happy miles in your Mazda. Zoom-zoom!

May 10, 2018

Oil service discrepancy I noticed my plastic protective cover had come lose during my last oil change. I hadn't had time until today to let them know. Right away E.J. (manag More

by John Caramanoff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Billy Shields
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : EJ Delano
May 10, 2018 -

Mazda of Elk Grove responded

John Caramanoff, Thank you for the 5 star review! We strive to provide our customers with the highest quality of service. We are happy to hear that EJ promptly addressed your concern and was able to get a technician to replace the missing plastic cover. Your business is truly appreciated and we wish you many more happy miles in your Mazda. Zoom-zoom!

May 05, 2018

Excellent Service @ Elk Grove Mazda I've been going to Elk Grove Mazda since moving to the Sacramento area a year and a half ago. Billy has been my Service Supervisor since day 1 and he More

by Mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Billy Shields
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2018 -

Mazda of Elk Grove responded

Mike, Thank you for the 5 star review of your experience with our service drive. We are glad to hear that your experience with Billy and our service team continuously results in positive experiences. We truly appreciate your high recommendation of our dealership to others. Thank you for your business. We wish you many more happy miles in your Mazda, Zoom-zoom!

May 01, 2018

Another excellent visit! Came in for 20k service. Found out my brakes needed to get replaced. Billy Shields was as usual honest and professional leading me know that they nee More

by VWOGHO EMARIEVBE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Billy Shields
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2018 -

Mazda of Elk Grove responded

Vwogho, Thank you for the 5 star review of your experience with our service department. We are glad to hear of the great service you received and your overall experience being excellent. We wish you many more happy miles in your Mazda! Zoom-zoom!

April 24, 2018

First Visit to Mazda Dealer Purchased my car in November 2017 in Southern California. Wanted to establish contact with a Mazda Dealer. Selected this dealership since I live in More

by SRED
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Billy Shields
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maritza Herrera
Apr 25, 2018 -

Mazda of Elk Grove responded

Welcome to the Mazda Elk Grove family! We are so happy to hear Billy and the team gave you a very warm welcome to our service drive. We truly value our customers and want you to know we are always here for any questions you may have about your Mazda. Until we see you next, zoom-zoom!

April 04, 2018

Top Notch I was passing through the area and stopped in the dealer to see if I could get the cigarette lighter to work and Billy Shields was very helpful in qui More

by anotherday
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Billy Shields
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2018 -

Mazda of Elk Grove responded

Thanks for stopping by! We are so happy Billy was able to help as you drove through. If you're ever back in town and need any parts or services for your vehicle, come see us!

March 30, 2018

Regular Maintenance The team at Mazda Elk Grove is always welcoming, fast and efficient. Billy knows my car and needs and provides top level service. They always remember More

by repabo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Billy Shields
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2018 -

Mazda of Elk Grove responded

Thank you so much for your loyal business. We are always happy to hear Billy continues to exceed all expectations. Until we see you next, Zoom-zoom!

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