Mazda of Elk Grove - Service Center

Superior Serive as Alwayd Took my car in to install a front lip and the process went smooth and was timely. My service advisor was Kyle and I’m very impressed with his customer Took my car in to install a front lip and the process went smooth and was timely. My service advisor was Kyle and I’m very impressed with his customer service. Not just with me but with other customers is what impressed me most while I waited for my car to be done. Waiting for your car with a bunch of strangers may feel uncomfortsble but the way Mazda Elk Grove service makes our experience that isn’t the case at all! Thanks Kyle More

Excellent service Guys are always so courteous and EJ is a great manager. I get excellent service each time I service my car. That’s why I keep coming back. Guys are always so courteous and EJ is a great manager. I get excellent service each time I service my car. That’s why I keep coming back. More

Service Department Review They are fast for basic services, but if you have an older car their service model does not work well. They did the absolute minimum and no more. My M They are fast for basic services, but if you have an older car their service model does not work well. They did the absolute minimum and no more. My Mazda is 13 years old and needs more than the minimum. I got an oil change and less than a week later needed parts replaced. When I took it back due to engine issues, I was told that the rubber parts were worn and extremely brittle. If that was the case, it should have been noted during the oil change and brought to my attention. I have an inspection form done after that oil change that says my car was fine. With a vehicle as old as mine, the mechanics should be proactive about service and maintenance. That has not been my experience at Elk Grove Mazda. If you have an older vehicle and you are not diligent about checking under your hood, I would suggest you look elsewhere for service. More

Exceptional Service I had an overall wonderful experience. I took my vehicle in because of a noise in the engine the service department went above and beyond to communic I had an overall wonderful experience. I took my vehicle in because of a noise in the engine the service department went above and beyond to communicate with me what was going on, when I would have my vehicle returned and everything in between. I would definitely recommend Mazda service and sales and will use them in the future. More

Best dealership in Sacramento County I love Mazda of Elk Grove. They have prompt service, knowledgeable and helpful staff and because I purchased my Mazda here I get free unlimited car wa I love Mazda of Elk Grove. They have prompt service, knowledgeable and helpful staff and because I purchased my Mazda here I get free unlimited car washes for my vehicle for life! More

Service as it should be Every time I’ve had a maintenance appointment the service representatives were very personable and friendly. They also let me know what I may need in Every time I’ve had a maintenance appointment the service representatives were very personable and friendly. They also let me know what I may need in the future and they indicate it would be needed in x number of miles or within so much time, and they provide an estimate so I have an idea of what to expect. More

Great service Went there for my initial service and I was well taken care of. Although I can’t remember the person’s name that helped me, he was very professional a Went there for my initial service and I was well taken care of. Although I can’t remember the person’s name that helped me, he was very professional and went over everything that was going to be taken care of that day. I’m happy I bought a Mazda! More

An overall great dealership with fantastic staff This has been a place for my family to go to purchase cars two years in a row. One for my daughter in 2017 and one for my wife in 2018. No complain a This has been a place for my family to go to purchase cars two years in a row. One for my daughter in 2017 and one for my wife in 2018. No complain about anything or anyone. I have always had great experience from the floor to service department. More

Won't take my car anywhere else! Brought my car in due to my brakes were making a hissing sound. I was greeted promptly by Kyle. He looked over my past visits for service and notice Brought my car in due to my brakes were making a hissing sound. I was greeted promptly by Kyle. He looked over my past visits for service and noticed that the last person that assisted me was Chris. I was transferred over to Chis right away. The customer service I received from Chris was top of the line and made sure that I was well taken cared of by getting loaner and had me on my way in no time. He made sure to keep me up-to-date with my car, provided options on what needed to be done and addressed all of my questions and concerns. As for the cost, I ended up paying less than what I thought it was going to cost. All the employees in the Service Department at Mazda of Elk Grove are so friendly and courteous. My experiences at this department has been nothing but pleasant! I won't take my vehicle to serviced anywhere else! Keep up the good work and wonderful customer service! More

Awesome Service Team The title of this review says it all. Very attentive staff and streamlined communication from the front desk to the mechanics to the service manager t The title of this review says it all. Very attentive staff and streamlined communication from the front desk to the mechanics to the service manager to the customer. More