Mazda of Elk Grove - Service Center

No appointment I was able to drop off my car without an appointment on a Sat. afternoon. Freddy and the service team were able to get me in and help out. I didn’t wa I was able to drop off my car without an appointment on a Sat. afternoon. Freddy and the service team were able to get me in and help out. I didn’t wait around, but noticed a really nice waiting room with a soda fountain and other refreshments. I got text updates to my phone and was able to stay in contact as needed. Overall was a great experience. More

Great Customer Service Mazda of Elk Grove is always a great experience! Great customer service always keeps me coming back to the dealership. Mechanics always keep my car ru Mazda of Elk Grove is always a great experience! Great customer service always keeps me coming back to the dealership. Mechanics always keep my car running smoothly and I rarely have problems between the regular service I get. I don't know the mechanics but they are terrific, the service center's staff is always ready to go the extra mile for their customers. More

Maintenance Light Check Excellent customer service for a free-check to ensure that my car is okay. In addition, car wash is included when it really needed it! Thank you M Excellent customer service for a free-check to ensure that my car is okay. In addition, car wash is included when it really needed it! Thank you Mazda! More

Mazda of EG is the best When in for routine service. Freddy the service technician was very helpful and answered all my concerns. Very personable young man. all who work her When in for routine service. Freddy the service technician was very helpful and answered all my concerns. Very personable young man. all who work here are very approachable and nice. Love this place More

Oil change service and multi-point inspection Fantastic and friendly customer service Thank you Freddy for your great customer service and communication updates. I enjoy my cx-9 and always recei Fantastic and friendly customer service Thank you Freddy for your great customer service and communication updates. I enjoy my cx-9 and always receive the best service at Mazda. More

Amazing I drive all the way from San Francisco at 5 in the morning to come at get my car serviced here. Wouldn’t have it any other way. I drive all the way from San Francisco at 5 in the morning to come at get my car serviced here. Wouldn’t have it any other way. More

Great customer service I had a great experience today with the service department. Great communication through out the process, as well as amazing customer service! Would I had a great experience today with the service department. Great communication through out the process, as well as amazing customer service! Would definitely recommend! More

Superior Serive as Alwayd Took my car in to install a front lip and the process went smooth and was timely. My service advisor was Kyle and I’m very impressed with his customer Took my car in to install a front lip and the process went smooth and was timely. My service advisor was Kyle and I’m very impressed with his customer service. Not just with me but with other customers is what impressed me most while I waited for my car to be done. Waiting for your car with a bunch of strangers may feel uncomfortsble but the way Mazda Elk Grove service makes our experience that isn’t the case at all! Thanks Kyle More

Excellent service Guys are always so courteous and EJ is a great manager. I get excellent service each time I service my car. That’s why I keep coming back. Guys are always so courteous and EJ is a great manager. I get excellent service each time I service my car. That’s why I keep coming back. More

Service Department Review They are fast for basic services, but if you have an older car their service model does not work well. They did the absolute minimum and no more. My M They are fast for basic services, but if you have an older car their service model does not work well. They did the absolute minimum and no more. My Mazda is 13 years old and needs more than the minimum. I got an oil change and less than a week later needed parts replaced. When I took it back due to engine issues, I was told that the rubber parts were worn and extremely brittle. If that was the case, it should have been noted during the oil change and brought to my attention. I have an inspection form done after that oil change that says my car was fine. With a vehicle as old as mine, the mechanics should be proactive about service and maintenance. That has not been my experience at Elk Grove Mazda. If you have an older vehicle and you are not diligent about checking under your hood, I would suggest you look elsewhere for service. More